Reviews
Write a reviewSales person listened to my needs and worked very hard to...
Sales person listened to my needs and worked very hard to meet my needs. Manager was supportive to a degree. Love the car & Thank You
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car! We are happy to hear you had such a good experience at Lancaster Toyota. If you have any other automotive needs, please give us a call, we are always happy to help!
Just purchased a 2021 4Runner from Lancaster Toyota and...
Just purchased a 2021 4Runner from Lancaster Toyota and it was such a pleasant experience. Even when there was a little confusion with the leasing company of my trade in, I was kept completely informed. I have nothing but good things to say about my salesperson Mike Forney. He was a pleasure to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We are glad Mike was informative and helpful during your time at Lancaster Toyota. If you have any more questions, please feel free to reach out. In the mean time, enjoy your new car!
This was my first experience having my new Toyota Tacoma...
This was my first experience having my new Toyota Tacoma serviced at Lancaster Toyota. The device department was very efficient and met all my expectations as a customer. Amanda, the service that handled my service was very courteous and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and five-star review! We are happy to hear you had a positive experience at Lancaster Toyota and that Amanda was helpful during your time here. We hope that you will consider servicing with us again in the future.
Very professional service and all our questions were...
Very professional service and all our questions were answered in an understandable way!! We never felt pressured into making a decision that we were uncomfortable with! Would do business with this amazing company again!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, that's what we love to hear! We're very proud of our knowledgeable and courteous team, and we're glad they could help you find the right Toyota for you! If you have any questions about your new vehicle please don't hesitate to reach out.
Patience, professionalism and price define my buying...
Patience, professionalism and price define my buying experience at Lancaster Toyota. I methodically researched, test drove and found the absolutely best vehicle for my needs which was the Toyota Highlander Limited Hybrid.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review, Michael! We know the car buying experience can be overwhelming and we're glad our team could supplement your research and help you find the perfect Toyota for you. Enjoy your new Highlander, and if you have any questions please don't hesitate to reach out!
Holly is a great service advisor. Has the customer’s...
Holly is a great service advisor. Has the customer’s best interest at heart. Kept me well informed. Service done in a timely manner. Service technician was good also. Liked the new video feature.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! We're glad you had a top-notch experience working with Holly and the team. We try our best to provide efficient and easy service every time, and we love to hear shout-outs like this. Thanks for choosing Lancaster Toyota for your service, and we'll see you back next time!
Always have a Great experience when looking for a new...
Always have a Great experience when looking for a new Toyota at Lancaster Toyota. Like working with Ian Wenger and all the people involved in getting us into a new Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad that Ian was able to provide you with a great buying experience. We appreciate the great rating and we hope to see you again soon!
Great service team at Lancaster Toyota service pleased...
Great service team at Lancaster Toyota service pleased with service and work done timely fashion glad to be informed by text massage when car was done and video was a great idea love it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that you had a great and timely service experience. Thank you for the 5-star rating and we hope to see you again soon!
easy access to my residence, clean and well maintained...
easy access to my residence, clean and well maintained waiting area, efficient and well trained staff members, prompt reminders of when service is due for your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we love to hear! Thank you for the positive comments and 5-star rating! We are so glad to hear that you enjoyed working with our team. We appreciate your business and hope to see you again soon!
Looked at Honda’s again as that’s what she’s driven since...
Looked at Honda’s again as that’s what she’s driven since 2001. Not impressed with interior/exterior color selection OR the 1.5 4cyl W/turbocharged this 2020 year so we drove up the street to Lancaster Toyota. Much to our surprise they had a silver Camry with two-tone gray cloth interior, Exactly what we were looking for. Got a fair price (IMO) for the Honda accord and drove that silver Toyota home that evening. Lancaster Toyota has been by far the most easy-going dealership to deal with and on a sidenote, Ian Wenger is an asset to the said dealership.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, John! We definitely agree that Ian is an asset to the team. Thank you for the kind words about him! We are so glad to hear that you were about to find the vehicle that you were looking for! If there is anything else we can help with, please don't hesitate to let us know! Enjoy your new Camry!
It truly was a Great experience. No games or back n forth. I had a pic of my KBB value on my phone. I chose a little under the median trade in value and the deal was sealed. Thank You for an easy buy and smooth transaction. I know cars myself and It was amazing how well Ian knew his product. 👍🏼