Reviews
Brought our odyssey in for AC repair and lock system
Brought our odyssey in for AC repair and lock system repair. After paying over $450 for the diagnostic tests for both systems, we agreed to the work recommended for the ac repair. (Nearly $800) after that work was complete, we were told we needed a new compressor for another $2k to make the system work. It was going to be an additional $700 for further diagnostic tests on the locking system. We paid over $1200 and our car is exactly the same as when we brought it in. I spoke with a customer service rep and was told "sorry, they should've communicated that doing those repairs would not guarantee that the system would work." We were never told that - and because of their poor communication, were out $1200. We'll never go back... for service, or a new car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your frustrating experience with your recent repair visit. We strive for clear communication, especially when it comes to potential costs and outcomes of our services, and it's truly disappointing that we didn't meet this expectation in your case. I'd like the opportunity to discuss this further with you so we can find a way forward together - please feel free to reach out at any time convenient for you. Thank you, Bronson Miller - Service Manager 6109651332
I have been visiting this service center since 2018.
I have been visiting this service center since 2018. My last visit is couple of weeks ago for oil change and inspection/emission. I got the car back with torn driver seat. I brought this thing to their available attendant's attention evening as the manager was not available on that day evening hours. I don't see a response until I call after 2 business days. They are not being sorry for what they have done and covering up with escape attitude. Please be cautious when you give car for service at this location. I would suggest taking photographs of Interior and exterior before dropping the car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to read you are unhappy with your experience. Per our conversation, I have discussed your concerns with the technician who worked on your vehicle and was informed the seat was damaged when it came in for service. I apologize if we've left the wrong impression. Thank you, Bronson Miller - Service Manager - 6109651332
I checked my car interior before dropping off. I didn’t notice that tear at all.
Was told over the phone $300 to calibrate my lanewatch
Was told over the phone $300 to calibrate my lanewatch camera aited three weeks for the appoibtment I get to the dealership and was told it would cost over $500 to calibrate my lanewatch camera. I'm a veteran on a limited budget so I really didn't appreciate the unwelcome surprise. I had saved $300 and I ended up leaving without my lanewatch camera being calibrated. I won't ever go back there.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm really sorry to hear about your experience. We aim for clear and transparent communication, especially when it comes to pricing, and I can understand your frustration. Please reach out directly so we can discuss this further and see what we might do to rectify the situation. Thank you, Bronson Miller - Service Manager - 6109651332
I called the number you provided and my call went to voice mail.
Excellent service always!
Excellent service always! I have been taking my car there since I bought it. Have always had a pleasant experience and wonderful consultants. The waiting room is comfortable and well thought out.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lehigh Valley Honda.
I’m very happy with all the staff.
I’m very happy with all the staff. They are friendly and show you courtesy. The work gets done in the time they tell you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a positive experience with our team at Lehigh Valley Honda! We always aim for efficiency and friendliness. Thanks for the review — we appreciate it!
Pleased with the service and impressed that I was given a
Pleased with the service and impressed that I was given a loaner vehicle because the work wasn’t complete yet. I did not purchase the Honda I had serviced at LV Honda! The dealer I’d purchased 2 Honda CRVs from NEVER ONCE gave me a loaner vehicle. It was a hassle free experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you were pleased with our service and the convenience of a loaner vehicle at Lehigh Valley Honda. We strive for hassle-free experiences, so it's great to see we hit the mark! Thanks for your review!
Experienced technicians, professional service from start
Experienced technicians, professional service from start to finish. Tristan was very professional and helpful! Thank—you!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a professional and smooth experience with Tristan at Lehigh Valley Honda! Thanks for the positive feedback, and we hope to see you again down the road!
The dealership is great, the service is always the best
The dealership is great, the service is always the best and Alex is always so helpful!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lehigh Valley Honda!
Danielle was very pleasant and efficient.
Danielle was very pleasant and efficient. She didn’t try to upsell products that weren’t necessary. An oil change, tire rotation and a multi-point inspection took about 1 1/2 hours. Would not want to have waited that long in the waiting area. I was fortunate that my husband and I were able to leave the premises and get a bite to eat to fill the time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Danielle provided you with efficient service at Lehigh Valley Honda. We understand the wait time can be a bit long, but we hope the quality of our work made up for it! Thanks for your feedback and patience.
Great experience!
Great experience! Staff were knowledgeable, and my vehicle was completed within the time frames I was provided at drop off
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know you had a great experience with us at Lehigh Valley Honda! Our team always aims to provide knowledgeable service and timely vehicle care. Thanks for the positive feedback!