Matt Burne Honda

Great and very nice staff !!! Definitely will recommend to my friends and family!! Love it!!!

They are just not what they used to be. Money is more important than doing a good job. Only diagnosed what was wrong and didn't fix. They did the bare minimum. Before., the customer service was fantastic. I waited at the counter 7 to 8 minutes to check out and I was the only one in line. The workers were right there in a circle talking about their weekend plans and ignored me. The only worker that is good is Mark. I bought 2 Pilots there, my sister bought 2 CRVs there, my mom bought 2 CRVs there, and my uncle bought a CRV there all bc I recommended Burne Honda. They nickel and dime you with no sense of loyalty that you were with them for a long time. I really don't think I will buy another vehicle from there and neither will my family.

Very efficient. Bill clear and easy to read. I've been going to Burne for service since I bought my first Honda in the 90's. It's the only car repair place I trust.

She was awesome, helped me right away. I appreciate it as a customer for many, many years. Thank you so much

Have bought 4 cars here and the actual service performed on the car is ok but the process to schedule or even inquire the day service is performed is only through a chat bot that directs to voicemail. There’s no way to speak to a live person. A voicemail stating the “team” will call back the next business day doesn’t help if I have a question about my car that is there TODAY. And no replies to the AI text system doesn’t help, either. That, plus the poor experiences with sales the last car purchase and when our daughter was shopping have left a bad taste. It’s unfortunate, but that appears to be the “new” way of running car dealerships.

Excellent experience and attention to detail! Great people great service . Seamless experience from start to finish.

They were very helpful They were very helpful with my experience there for the first time explaining everything to me about my car and was genuinely caring about my vehicle and trying to help me get a better rate for my vehicle

Took my vehicle in for an inspection and to check something. When I got it back it had other issue. When contacted dealership, I was treated like I was wrong. It was taken care of however the issue that was caused by the technician forgetting to attach something which could have caused an accident with my breaks.

Had my car towed because it was broken down. I called several times and after 8 days of waiting, they still could not give me an ETA on when it was even going to be looked at. The place has gone way downhill since Egon Beradelli left.

It takes them so long to call you back anymore. It's been getting worse. This past time it was over 24 hours and it wasn't a holiday or a weekend. I had forgotten that I even called to make an appointment it was so long. Once I got an appointment Kate took care of me and it was fine after that. She's good. When Egon used to be there when I would call he would get right back to me. That doesn't happen anymore. Things have slipped on response times and customer service since he left.