Reviews
They were easy to work with. I enjoyed working with Matthew & will return to Honda in 3 years.
They were easy to work with. I enjoyed working with Matthew & will return to Honda in 3 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Professional, courteous! No thank you I was pleased with everything and thank you again for your service!
Professional, courteous! No thank you I was pleased with everything and thank you again for your service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership used to be excellent. Terrible customer service now - can't speak to a live person. Told you can't add service two days before since it's already in the system??? Seem to only want to communicate through text or AI - absolutely horrible. That is not customer service!
Dealership used to be excellent. Terrible customer service now - can't speak to a live person. Told you can't add service two days before since it's already in the system??? Seem to only want to communicate through text or AI - absolutely horrible. That is not customer service!
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Patient, experienced, knowledgeable, pleasure to work with! Jamie treated Jamie well and I won't buy a car from any other salesman. He treated me like he would want to be treated
Patient, experienced, knowledgeable, pleasure to work with! Jamie treated Jamie well and I won't buy a car from any other salesman. He treated me like he would want to be treated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dave Walsh has been great to work with! We returned to Matt Burne because of Dave.
Dave Walsh has been great to work with! We returned to Matt Burne because of Dave.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Faster than I anticipated. Very pleased. The job was done in a very professional manner.
Faster than I anticipated. Very pleased. The job was done in a very professional manner.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Appointment for 9:30oil change took 2 hours then was charging me for work not done on car. I brought it to their attention and refunded me for work not done
Appointment for 9:30oil change took 2 hours then was charging me for work not done on car. I brought it to their attention and refunded me for work not done
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Everything was great, quick and efficient. I just wished they would have washed my car
Everything was great, quick and efficient. I just wished they would have washed my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Smooth easy process great customer service Kevin was very professional & attentive to our needs
Smooth easy process great customer service Kevin was very professional & attentive to our needs
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
While indicated that I had a trunk weather strip issue when I made the appointment I am beyond shocked that the part needed to be ordered and I need to come back to get it resolved. I have also been without a cargo mat and seat back protector for over year going back to the original purchase of my vehicle. Flabbergasted that only the cargo mat was installed and being told I needed to review with sales on the original agreement. Last, I was told the seat back protectors would be installed at my home. Still waiting for that call to set that up. Very close to a 1 overall rating.
While indicated that I had a trunk weather strip issue when I made the appointment I am beyond shocked that the part needed to be ordered and I need to come back to get it resolved. I have also been without a cargo mat and seat back protector for over year going back to the original purchase of my vehicle. Flabbergasted that only the cargo mat was installed and being told I needed to review with sales on the original agreement. Last, I was told the seat back protectors would be installed at my home. Still waiting for that call to set that up. Very close to a 1 overall rating.
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- Buying process
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair