Matt Burne Honda

Had my car towed because it was broken down. I called several times and after 8 days of waiting, they still could not give me an ETA on when it was even going to be looked at. The place has gone way downhill since Egon Beradelli left.

It takes them so long to call you back anymore. It's been getting worse. This past time it was over 24 hours and it wasn't a holiday or a weekend. I had forgotten that I even called to make an appointment it was so long. Once I got an appointment Kate took care of me and it was fine after that. She's good. When Egon used to be there when I would call he would get right back to me. That doesn't happen anymore. Things have slipped on response times and customer service since he left.

Communication is very important and as a whole I felt it was missing, or misleading.

Great people. Speedy services. I like the people there. Good people. Is that enough to cover it?

I'm disappointed with the communication. My car was ready, but I was never notified. I had to call them myself to find out the status. When I did, they claimed they had tried to reach me twice, but I received no calls or messages. Proactive updates matter, and I expected better follow-through. Services getting worse day by day

Knowledgeable people who care about my satisfaction. Always responsive to questions and concerns. Like family.

Keith was awesome. Keith was extremely helpful with finding the right car for my needs

Not what it used to be Not the same service or kindness as before or loyalty. Different people and not as nice

Excellent service. You're dragging this out. Mary had a little lamb whose fleece was white

Everyone was pleasant. I did not have any bad experiences and work was done . in half a day