Reviews
Excellent experience and attention to detail! Great people great service . Seamless experience from start to finish.
Excellent experience and attention to detail! Great people great service . Seamless experience from start to finish.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They were very helpful They were very helpful with my experience there for the first time explaining everything to me about my car and was genuinely caring about my vehicle and trying to help me get a better rate for my vehicle
They were very helpful They were very helpful with my experience there for the first time explaining everything to me about my car and was genuinely caring about my vehicle and trying to help me get a better rate for my vehicle
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Took my vehicle in for an inspection and to check something. When I got it back it had other issue. When contacted dealership, I was treated like I was wrong. It was taken care of however the issue that was caused by the technician forgetting to attach something which could have caused an accident with my breaks.
Took my vehicle in for an inspection and to check something. When I got it back it had other issue. When contacted dealership, I was treated like I was wrong. It was taken care of however the issue that was caused by the technician forgetting to attach something which could have caused an accident with my breaks.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Had my car towed because it was broken down. I called several times and after 8 days of waiting, they still could not give me an ETA on when it was even going to be looked at. The place has gone way downhill since Egon Beradelli left.
Had my car towed because it was broken down. I called several times and after 8 days of waiting, they still could not give me an ETA on when it was even going to be looked at. The place has gone way downhill since Egon Beradelli left.
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
It takes them so long to call you back anymore. It's been getting worse. This past time it was over 24 hours and it wasn't a holiday or a weekend. I had forgotten that I even called to make an appointment it was so long. Once I got an appointment Kate took care of me and it was fine after that. She's good. When Egon used to be there when I would call he would get right back to me. That doesn't happen anymore. Things have slipped on response times and customer service since he left.
It takes them so long to call you back anymore. It's been getting worse. This past time it was over 24 hours and it wasn't a holiday or a weekend. I had forgotten that I even called to make an appointment it was so long. Once I got an appointment Kate took care of me and it was fine after that. She's good. When Egon used to be there when I would call he would get right back to me. That doesn't happen anymore. Things have slipped on response times and customer service since he left.
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- Buying process
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- Quality of repair
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Communication is very important and as a whole I felt it was missing, or misleading.
Communication is very important and as a whole I felt it was missing, or misleading.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Great people. Speedy services. I like the people there. Good people. Is that enough to cover it?
Great people. Speedy services. I like the people there. Good people. Is that enough to cover it?
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I'm disappointed with the communication. My car was ready, but I was never notified. I had to call them myself to find out the status. When I did, they claimed they had tried to reach me twice, but I received no calls or messages. Proactive updates matter, and I expected better follow-through. Services getting worse day by day
I'm disappointed with the communication. My car was ready, but I was never notified. I had to call them myself to find out the status. When I did, they claimed they had tried to reach me twice, but I received no calls or messages. Proactive updates matter, and I expected better follow-through. Services getting worse day by day
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Knowledgeable people who care about my satisfaction. Always responsive to questions and concerns. Like family.
Knowledgeable people who care about my satisfaction. Always responsive to questions and concerns. Like family.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Keith was awesome. Keith was extremely helpful with finding the right car for my needs
Keith was awesome. Keith was extremely helpful with finding the right car for my needs
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car