Reviews
So happy with my purchase!
I had such a wonderful experience at coccia ford in Wilkes-Barre, pa. John and Barry were so nice and helpful. I love my new to me 2017 Ford Escape titanium! John took the time to explain exactly how to use every button on my dashboard and made sure I knew how to use all of the cool features. If you’re looking for a new vehicle, coccia ford is your answer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great
No pressure sales , very friendly staff. Found a vehicle that suited all my needs at a wonderful price within hours. Picked up the vehicle the next day and it was immaculate 👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Customer Service Experience
Left Toyota after being a client for 3 leases. Toyota did not want to work out a fair deal after being loyal and making payments on time. Expressed my frustration with Ford and they quickly took over and went above and beyond. Drove away with a brand new 2020 Ford Explorer thanks to Casey and Brad!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase of a used vehicle
John Kuna, our salesman; his service was excellent from beginning to end. We were very pleased with the quality and number of used cars that fit what we were looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Third new car, customer for life
I just bought my third Lincoln from Coccia, this on an Avaitor. Sales is cooperative, professional, and not at all pushy. I test drove (alone, due to Covid) and then when I decided to buy they delivered the car the same day. By the way, Coccia also does my service. Fast, easy and never had to return for something not fixed right.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
First Time at Coccia, GREAT EXPERIENCE
This was my first time at Coccia. I was very comfortable with the entire experience . Even though there are COVID restrictions, the staff was very helpful and guided us through everything. Was able to test drive, ask all of my questions, and finish the buying process very efficiently. All of the staff that I interacted with were great! Would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New vehicle purchase
Third vehicle I purchased at Coccia from John Kuna. What a pleasure it was to deal with him. No pressure and just love my Lincoln Nautilus
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lincoln purchase
We had a Lincoln that we loved so it was a no brainer to get another one. We found the perfect vehicle and the salesman and finance man were awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buying a car made east
Buying a car during a pandemic was difficult but John Kuna was very helpful and patient with my back and forth. When I drove away with my 2020 Lincoln Nautilus, I knew a got a good deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Remote Purchase
I found my dream car 400 miles away from where I live. Coccia Ford, Abdul and Lori helped me buy my car remotely and painlessly. They were professional and responsive. I would do it again and recommend them to anyone anywhere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase

