Piazza Honda of Springfield

Salesman more concerned with the sale, than making the customer happy. I expect a car from a dealer, to be detailed alot more than a basic wash. After all, it might be pre-owned, but it's New to the this customer. Interior still had crumbs on the dash, the drivers sunvisor is loose and creeks like an old door. The new inspections stickers were put on, but the old glue the on the windshield from the prevous stickers was never cleaned off before the new ones were put on. I suspect the sales person never any if these. He also agreed to touch up tbe little nicks. He was outside with ne as I took pictures. He agreed, but then when I came to get the car, that was not done. The only thing done were to tiny dents, which doesn't take long to do. I dud take the car as I thought the price was fair. This dealership is an hour away, and I've always said, if ya want something right, do it yourself. It's seems, that's what I'll do. So that's why I can't give a good rating. From a long time car buyer at 74 years of age, I give your dealership a D

The dealership is clean, friendly and efficient. This is the second car we have purchased from them.

Great service frank criniti found me the CRV I was looking for our next trade in will be with frank a hi staff thank you. Joe pizzo

On July 9th of this year, I was driving home from work when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the side of the road, narrowly missing oncoming traffic. I have a 2016 Honda Pilot, purchased in January 2016 with only 52,000 miles as of July 2024. I contacted Honda Corporate who instructed me to have my car inspected and diagnosed by my Honda Dealer. The inspection was performed by Piazza Honda of Springfield and the diagnosis was confirmed as worn out rod bearings causing severe engine damage. This diagnosis was exactly what was described in a January 2024 recall notice for my 2016 vehicle. NHTSA Recall Number 23V-751 stated: “Due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of fire, crash, or injury.” Piazza Honda asked me to submit all documentation showing that my vehicle was properly serviced. All requested documentation (invoices and receipts of maintenance from 2016 – 2024) was provided to them – a task that took days to complete. That is when I was informed that the dealership would only pay 25% because the service was not performed by the dealership and that we ‘only purchased two automobiles from them’. Finally, they said that my car’s vin was not part of the recall. How likely is it that a well-maintained car with 52,000 miles would have severe engine damage. Is it possible that the recall should be expanded? Is it coincidence that my 2016 Honda problem is the exact same problem as the recall? To be treated like someone trying to scam the system is beyond belief. Honda/Piazza Honda should have taken responsibility for their self-proclaimed ‘manufacturing defect’ and replaced my engine. I will certainly never return to Piazza Honda.

Great service. No pressure. Matt was fabulous! I love my new Honda! Thank you, Piazza Honda!

Jim Helmig was an amazing employee who gave us lots of time and expertise to pick out and then buy just the right car for us! He didn't try to push what would benefit the car dealership best. Rather, he tried to understand us, our needs, our desires, and our lifestyle to help us get exactly what we wanted. Then the car dealership worked hard to find the car and get it to me quickly. The day we bought the car, everyone was very patient, and explained everything very clearly. I highly recommend Jim Helmig and the Piazza Honda dealership!

Good dealership with friendly staff. We have leased with them for several years. They have always been good to work with.

On July 9th of this year, I was driving home from work when, all of a sudden, my car started making a very loud knocking sound. In less than a minute, my engine seized and I was forced to swerve to the side of the road, narrowly missing oncoming traffic. I have a 2016 Honda Pilot, purchased in January 2016 with only 52,000 miles as of July 2024. I contacted Honda Corporate who instructed me to have my car inspected and diagnosed by my Honda Dealer. The inspection was performed by Piazza Honda of Springfield and the diagnosis was confirmed as worn out rod bearings causing severe engine damage. This diagnosis was exactly what was described in a January 2024 recall notice for my 2016 vehicle. NHTSA Recall Number 23V-751 stated: “Due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of fire, crash, or injury.” Piazza Honda asked me to submit all documentation showing that my vehicle was properly serviced. All requested documentation (invoices and receipts of maintenance from 2016 – 2024) was provided to them – a task that took days to complete. That is when I was informed that the dealership would only pay 25% because the service was not performed by the dealership and that we ‘only purchased two automobiles from them’. Finally, they said that my car’s vin was not part of the recall. How likely is it that a well-maintained car with 52,000 miles would have severe engine damage. Is it possible that the recall should be expanded? Is it coincidence that my 2016 Honda problem is the exact same problem as the recall? To be treated like someone trying to scam the system is beyond belief. Honda/Piazza Honda should have taken responsibility for their self-proclaimed ‘manufacturing defect’ and replaced my engine. I will certainly never return to Piazza Honda.

Maya was informative and not a pushy salesperson. She was a pleasure to deal with through the process .

Good employees and good service and the dealership is easily accessible from our address at home