Reviews
Used Car Purchase
The sales process went very smooth. I was able to get the car I wanted at a reasonable prices. The employees made the process of buying a car tolerable.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Was in for recall of passenger airbag
Had an appointment and was told that it would be a hour and half. It was actually ready a few minutes early. There waiting room was very comfortable if you need to stay. Had a variety of seating areas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very experienced staff And a good deal
My salesman, Marc Handelsman, was very experienced and patient as we worked out a deal that was comfortable for both of us. Would definitely buy from here again. this was my first and last stop for my new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
Although my vehicle was not completed when promised, Shannon provided daily updates. I was also provided with a loaner vehicle while waiting for my vehicle, so it was not an inconvenience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
efficient & painless
Buying this Rav 4 was the smoothest transaction I've ever had at dealership. From the pricing right down to my getting the exact color and model I wanted Mr Muffett and his team did a fantastic job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible service center
Brought my car in to get fixed due to damage done by a deer. Dealership had my vehicle for 35 days and I had to come back multiple times for additional issues they caused due to poor workmanship. A/C broke, side mirrors stopped working, aftermarket stereo unhooked and never reattached. Very poor communication from the service center and the service manager does not help at all. Terrible experience and a staff that unfortunately does not care about anything but getting you out the door.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience
We had an excellent experience at Faulkner Toyota. Mike Steinberg was our sales person and he went over and above to make our experience a delight. Very friendly staff. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best service department
Shannon & the entire team @ Faulkner top notch!!!!! Quick, thorough and honest. Always willing to go the extra mile. Atmosphere in waiting area Very nice. Shuttle service was exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient and transparent
Great experience with Mike S. Easy test drive, no unnecessary back and forth. Very efficient process and no wasted time. The car was as described and my dad is very happy with it. I heard a lot about Faulkner and they definitely treat their customers right.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you
I have received stellar service for years. They have been very supportive in some hard times. They never left me or turned me away. :) Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
