Reviews
Poor service. My airbag light still on. Customer service need be more truthful about what they do
Poor service. My airbag light still on. Customer service need be more truthful about what they do
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!
Took me on time and was out of there in about an hour very good service.
Took me on time and was out of there in about an hour very good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John, for sharing about your experience with Chapman Ford Northeast Philadelphia. We appreciate your business and hope to see you again soon!
Takes time to explain everything to you if you don't understand. Very nice people.
Takes time to explain everything to you if you don't understand. Very nice people.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Chapman Ford Northeast Philadelphia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I am extremely happy with my treatment and the deal received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases.
I am extremely happy with my treatment and the deal received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed helping you with the purchase of your new Ford Explorer. Knowing that you appreciate our efforts and plan to return for future purchases means a lot to us.
I really appreciate the excellent work, better than I expected, sure I will come again and again.
I really appreciate the excellent work, better than I expected, sure I will come again and again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
High-quality service is at the heart of how our team operates. Knowing the work on your Ford Explorer exceeded your expectations is truly rewarding. We appreciate your trust and look forward to welcoming you back again.
A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best.
A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department was glad to step in and assist with your Ford Maverick during such a challenging situation. Hearing that Roy’s assistance made a difference and that you gave us five stars means a lot to our team.
Walked in on Tuesday night to test drive and drove my dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience wonderful. Highly recommend!
Walked in on Tuesday night to test drive and drove my dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience wonderful. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that you drove your dream Lexus NX 300 home in under 24 hours is incredibly rewarding. Brian was glad to answer your questions, and our team is pleased we could make your first car purchase so effortless. Your recommendation means a lot to our team.
Advisor didn’t properly advise. Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary service to be done. Technician rude and disrespectful. I declined a recommended service and mysteriously ended up with a bolt in my tire. When I drove off the lot I noticed it and returned immediately and was met with hostility and rude unnecessary comments as if I did something. Management Ray is amazing attempted to rectify the situation was empathetic however after experiencing the negative attitudes of the advisor and tech I’ll drive back to the ford dealer I got the car from.
Advisor didn’t properly advise. Informed me that the app was inaccurate and instead of advising me to change the service to the necessary one, just allowed a $600 unnecessary service to be done. Technician rude and disrespectful. I declined a recommended service and mysteriously ended up with a bolt in my tire. When I drove off the lot I noticed it and returned immediately and was met with hostility and rude unnecessary comments as if I did something. Management Ray is amazing attempted to rectify the situation was empathetic however after experiencing the negative attitudes of the advisor and tech I’ll drive back to the ford dealer I got the car from.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
My truck had a few issues, and although it took longer than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it to my house. The service issue, was more than made up for by the excellent customer service.
My truck had a few issues, and although it took longer than I thought to get the truck back, they more than made up for it by covering expenses, washing the car, filling it up with gas, and delivering it to my house. The service issue, was more than made up for by the excellent customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that covering expenses, washing and refueling your Ford F-150, and delivering it to your home helped make up for the wait means a lot to our service team. We’re glad we could provide those extra touches and appreciate your kind words.