Reviews
Multiple times of needing routine checks &once with emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It was an ordeal, for inspection plus recall check, to arrange a loaner... turns out i didn't have my car for 6 day-- a loaner was needed but was meant to feel like an imposition to have one arranged. Have had loaners with Honda&Mazda in the past-- even for 2 or 3 hours with an inspection. Once I am done with my for&looking for a new car, will look elsewhere.
Multiple times of needing routine checks &once with emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It was an ordeal, for inspection plus recall check, to arrange a loaner... turns out i didn't have my car for 6 day-- a loaner was needed but was meant to feel like an imposition to have one arranged. Have had loaners with Honda&Mazda in the past-- even for 2 or 3 hours with an inspection. Once I am done with my for&looking for a new car, will look elsewhere.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
It didn't start put great but ended wonderful. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her.
It didn't start put great but ended wonderful. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
As always Chapman Ford on the Boulevard gets it done!! They've been my car dealer since 1994! Jimmy Casey at all times goes above & beyond to accommodate! Brian Brooks & retired Tom Brown are ACES!! Thank you Chapman Ford on the Boulevard!
As always Chapman Ford on the Boulevard gets it done!! They've been my car dealer since 1994! Jimmy Casey at all times goes above & beyond to accommodate! Brian Brooks & retired Tom Brown are ACES!! Thank you Chapman Ford on the Boulevard!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This dealership is a pleasure to work with! The service is very professional and quick.
This dealership is a pleasure to work with! The service is very professional and quick.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
These people try their best and work really hard to satisfy customers. I have no complaints.
These people try their best and work really hard to satisfy customers. I have no complaints.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Very easy, loved how nice people were! Thank you to Mr Mike Moyer for all the help!
Very easy, loved how nice people were! Thank you to Mr Mike Moyer for all the help!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I just bought my second new vehicle from them in the past few years. Great experience both times. Very accommodating and understanding. Brian is great!
I just bought my second new vehicle from them in the past few years. Great experience both times. Very accommodating and understanding. Brian is great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I recently took delivery of my new 2026 F-150 from Chapman Ford and couldn't be happier with the experience. Brian Brooks was outstanding from start to finish. Brian was honest, fair, knowledgeable, and never made me feel pressured. He took the time to answer every question, made sure I received every incentive I qualified for, kept me informed throughout the process, and followed through on everything he said he would do. It's refreshing to work with someone who genuinely cares about doing right by the customer. This is not my first F-150, and I've worked with other salespeople over the years. Brian earned my trust, and I'll gladly work with him again in the future. If you're looking for a straightforward, professional salesperson who treats people with respect and makes the buying process easy, I highly recommend asking for Brian Brooks. Thank you, Brian, for making this such a smooth and enjoyable experience. I truly appreciate everything you did.
I recently took delivery of my new 2026 F-150 from Chapman Ford and couldn't be happier with the experience. Brian Brooks was outstanding from start to finish. Brian was honest, fair, knowledgeable, and never made me feel pressured. He took the time to answer every question, made sure I received every incentive I qualified for, kept me informed throughout the process, and followed through on everything he said he would do. It's refreshing to work with someone who genuinely cares about doing right by the customer. This is not my first F-150, and I've worked with other salespeople over the years. Brian earned my trust, and I'll gladly work with him again in the future. If you're looking for a straightforward, professional salesperson who treats people with respect and makes the buying process easy, I highly recommend asking for Brian Brooks. Thank you, Brian, for making this such a smooth and enjoyable experience. I truly appreciate everything you did.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I recently took delivery of my new 2026 F-150 from Chapman Ford and couldn't be happier with the experience. Brian Brooks was outstanding from start to finish. Brian was honest, fair, knowledgeable, and never made me feel pressured. He took the time to answer every question, made sure I received every incentive I qualified for, kept me informed throughout the process, and followed through on everything he said he would do. It's refreshing to work with someone who genuinely cares about doing right by the customer. This is not my first F-150, and I've worked with other salespeople over the years. Brian earned my trust, and I'll gladly work with him again in the future. If you're looking for a straightforward, professional salesperson who treats people with respect and makes the buying process easy, I highly recommend asking for Brian Brooks. Thank you, Brian, for making this such a smooth and enjoyable experience. I truly appreciate everything you did.
I recently took delivery of my new 2026 F-150 from Chapman Ford and couldn't be happier with the experience. Brian Brooks was outstanding from start to finish. Brian was honest, fair, knowledgeable, and never made me feel pressured. He took the time to answer every question, made sure I received every incentive I qualified for, kept me informed throughout the process, and followed through on everything he said he would do. It's refreshing to work with someone who genuinely cares about doing right by the customer. This is not my first F-150, and I've worked with other salespeople over the years. Brian earned my trust, and I'll gladly work with him again in the future. If you're looking for a straightforward, professional salesperson who treats people with respect and makes the buying process easy, I highly recommend asking for Brian Brooks. Thank you, Brian, for making this such a smooth and enjoyable experience. I truly appreciate everything you did.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service quick and professional most importantly is that they are an honest dealer I highly recommend
Great service quick and professional most importantly is that they are an honest dealer I highly recommend
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair