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Reviews
Brian Brooks was decent enough salesman to take the time and order the right size truck I was looking for,instead of selling me what was on the lot.
Brian Brooks was decent enough salesman to take the time and order the right size truck I was looking for,instead of selling me what was on the lot.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that Brian took the time to order the perfect Ford Ranger for you rather than just pointing you to in-stock options means a great deal to us. We’re glad you appreciated that personalized service and hope you’re enjoying your new Ranger.
Thay came and picked my car up at my house and returned it no charge that’s awesome thay always take care of my car and I will always go to the dealer thay are the best
Thay came and picked my car up at my house and returned it no charge that’s awesome thay always take care of my car and I will always go to the dealer thay are the best
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our at-home pick-up and return service at no cost was so helpful means a lot to our service department. We appreciate your loyalty and look forward to caring for your Ford Explorer again.
They are always very courteous and informative when explaining what needs to be corrected and done in a timely manner.
They are always very courteous and informative when explaining what needs to be corrected and done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our service team’s clear and prompt explanations of needed repairs have met your expectations means a lot to us. Thank you for trusting us with your Ford Fusion.
Always very helpful when I visit. Would be nice if they offered complimentary stacks and waters like other dealerships though!
Always very helpful when I visit. Would be nice if they offered complimentary stacks and waters like other dealerships though!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The hpeople I worked with very helpful and professional. The mson person I worked with, Alyssa kept me informed of the progress of the repair. She answered all questions
The hpeople I worked with very helpful and professional. The mson person I worked with, Alyssa kept me informed of the progress of the repair. She answered all questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department enjoyed guiding you through the repair of your Ford Bronco Sport. Hearing that our team kept you informed and answered all your questions thoroughly means a lot to us.
They were prompt with the service and did the assigned work very well. They proved the feedback on their video.
They were prompt with the service and did the assigned work very well. They proved the feedback on their video.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Providing video feedback along the way is integral to how our service department operates. Knowing that our prompt service and thorough completion of the assigned work on your Lincoln Corsair met your expectations means a lot to us.
We purchased a 2025 Ford Expedition. Chapman does all of the service. We use their excellent valet service. They pick up the car, service it, and return it to our home. The communication throughout the process is outstanding and seamless.
We purchased a 2025 Ford Expedition. Chapman does all of the service. We use their excellent valet service. They pick up the car, service it, and return it to our home. The communication throughout the process is outstanding and seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback. We are pleased to hear that your experience with both our service team and valet program has been exceptional. Providing convenient, seamless service and clear communication throughout the process is something we strive for, and we truly appreciate your trust in Chapman to care for your 2025 Ford Expedition. Thank you for your continued business, and we look forward to serving you for many miles to come.
Poor service. My airbag light still on. Customer service need be more truthful about what they do
Poor service. My airbag light still on. Customer service need be more truthful about what they do
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!
Took me on time and was out of there in about an hour very good service.
Took me on time and was out of there in about an hour very good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John, for sharing about your experience with Chapman Ford Northeast Philadelphia. We appreciate your business and hope to see you again soon!