.webp)
.webp)
.webp)
.webp)
.webp)
Reviews
Went to Chapman for an oil change for a special they had til the end of the month , they asked me for the postcard saying they had a couple specials Currently. It did not specify you had to bring in the post card . Instead of the Special , which was change oil and filter , check and top all fluids, check all tires and brakes, they charged me $151.00 instead of the special price of $119.00. Then said I needed all new wiper blades that were in excellent condition, not needed !! I will be taking my business to another dealer in the future .
Went to Chapman for an oil change for a special they had til the end of the month , they asked me for the postcard saying they had a couple specials Currently. It did not specify you had to bring in the post card . Instead of the Special , which was change oil and filter , check and top all fluids, check all tires and brakes, they charged me $151.00 instead of the special price of $119.00. Then said I needed all new wiper blades that were in excellent condition, not needed !! I will be taking my business to another dealer in the future .
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I never had problems when taking my car to Chapman. They always do great work, never had a problem. I am so happy I have a place I know that my car will be fixed properly.
I never had problems when taking my car to Chapman. They always do great work, never had a problem. I am so happy I have a place I know that my car will be fixed properly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you’ve always had reliable service for your Ford Escape means a great deal to our team. Bob and our service department appreciate your trust in us to fix your Ford Escape properly each time.
The service dept took good care of me. It was the service supervisor who helped and was able to get a car since mine would be there for 2 days.
The service dept took good care of me. It was the service supervisor who helped and was able to get a car since mine would be there for 2 days.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Amazing service! They listened to all of my concerns and the problems I was having with my car, fixed the issues and recommended other services I may need in the future. Everything was handled quickly and professionally. I’ll definitely be back!
Amazing service! They listened to all of my concerns and the problems I was having with my car, fixed the issues and recommended other services I may need in the future. Everything was handled quickly and professionally. I’ll definitely be back!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service team listened to your concerns and quickly got your Ford Escape back in shape is rewarding. Your kind words about our professional approach and the recommendations we provided mean a lot to our team. Thank you for choosing our service department, and we look forward to your next visit.
Brian Brooks was decent enough salesman to take the time and order the right size truck I was looking for,instead of selling me what was on the lot.
Brian Brooks was decent enough salesman to take the time and order the right size truck I was looking for,instead of selling me what was on the lot.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that Brian took the time to order the perfect Ford Ranger for you rather than just pointing you to in-stock options means a great deal to us. We’re glad you appreciated that personalized service and hope you’re enjoying your new Ranger.
Thay came and picked my car up at my house and returned it no charge that’s awesome thay always take care of my car and I will always go to the dealer thay are the best
Thay came and picked my car up at my house and returned it no charge that’s awesome thay always take care of my car and I will always go to the dealer thay are the best
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our at-home pick-up and return service at no cost was so helpful means a lot to our service department. We appreciate your loyalty and look forward to caring for your Ford Explorer again.
They are always very courteous and informative when explaining what needs to be corrected and done in a timely manner.
They are always very courteous and informative when explaining what needs to be corrected and done in a timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our service team’s clear and prompt explanations of needed repairs have met your expectations means a lot to us. Thank you for trusting us with your Ford Fusion.
Always very helpful when I visit. Would be nice if they offered complimentary stacks and waters like other dealerships though!
Always very helpful when I visit. Would be nice if they offered complimentary stacks and waters like other dealerships though!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
The hpeople I worked with very helpful and professional. The mson person I worked with, Alyssa kept me informed of the progress of the repair. She answered all questions
The hpeople I worked with very helpful and professional. The mson person I worked with, Alyssa kept me informed of the progress of the repair. She answered all questions
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department enjoyed guiding you through the repair of your Ford Bronco Sport. Hearing that our team kept you informed and answered all your questions thoroughly means a lot to us.
They were prompt with the service and did the assigned work very well. They proved the feedback on their video.
They were prompt with the service and did the assigned work very well. They proved the feedback on their video.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Providing video feedback along the way is integral to how our service department operates. Knowing that our prompt service and thorough completion of the assigned work on your Lincoln Corsair met your expectations means a lot to us.