Reviews
they went above and beyond ... i didn't even know they had pickup and delivery service ... i had a tire sensor issue, but they did not even chastise me for having put off MANY recalls
they went above and beyond ... i didn't even know they had pickup and delivery service ... i had a tire sensor issue, but they did not even chastise me for having put off MANY recalls
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your five-star review. We’re glad our pickup and delivery service helped get that tire sensor issue sorted without any fuss over recalls. Please reach out whenever your Ford Edge needs attention.
Thank you Alyssa for taking care of my car! Next time I come to the dealership, I will always ask for you. Thanks for great customer service.
Thank you Alyssa for taking care of my car! Next time I come to the dealership, I will always ask for you. Thanks for great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Ford Explorer. We’re glad our team provided attentive service and made the process smooth. We look forward to welcoming you back on your next visit.
I like how tech send videos of everything there doing and let you know about any recalls on vehicle
I like how tech send videos of everything there doing and let you know about any recalls on vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I waited and Jack continued to update me about how long my wait would be. He was helpful and this was a good experience.
I waited and Jack continued to update me about how long my wait would be. He was helpful and this was a good experience.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Multiple times of needing routine checks &once with emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It was an ordeal, for inspection plus recall check, to arrange a loaner... turns out i didn't have my car for 6 day-- a loaner was needed but was meant to feel like an imposition to have one arranged. Have had loaners with Honda&Mazda in the past-- even for 2 or 3 hours with an inspection. Once I am done with my for&looking for a new car, will look elsewhere.
Multiple times of needing routine checks &once with emergency appt & no loaner available. Had to call out of work due to no transportation, which as a nurse practitioner, is not acceptable. It was an ordeal, for inspection plus recall check, to arrange a loaner... turns out i didn't have my car for 6 day-- a loaner was needed but was meant to feel like an imposition to have one arranged. Have had loaners with Honda&Mazda in the past-- even for 2 or 3 hours with an inspection. Once I am done with my for&looking for a new car, will look elsewhere.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
It didn't start put great but ended wonderful. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her.
It didn't start put great but ended wonderful. Kirstey is a deal maker. Jim Stevenson is a lucky man to have her.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
As always Chapman Ford on the Boulevard gets it done!! They've been my car dealer since 1994! Jimmy Casey at all times goes above & beyond to accommodate! Brian Brooks & retired Tom Brown are ACES!! Thank you Chapman Ford on the Boulevard!
As always Chapman Ford on the Boulevard gets it done!! They've been my car dealer since 1994! Jimmy Casey at all times goes above & beyond to accommodate! Brian Brooks & retired Tom Brown are ACES!! Thank you Chapman Ford on the Boulevard!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
This dealership is a pleasure to work with! The service is very professional and quick.
This dealership is a pleasure to work with! The service is very professional and quick.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
These people try their best and work really hard to satisfy customers. I have no complaints.
These people try their best and work really hard to satisfy customers. I have no complaints.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Very easy, loved how nice people were! Thank you to Mr Mike Moyer for all the help!
Very easy, loved how nice people were! Thank you to Mr Mike Moyer for all the help!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!