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Reviews
I am very pleased and fortunate that I can rely on this location to provide customer driven service.
I am very pleased and fortunate that I can rely on this location to provide customer driven service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you can depend on our service department for customer-driven care. Knowing you feel fortunate to rely on us for service on your Ford Escape Hybrid is rewarding.
Polite every informed great service fast word nice and clean shop and would take my car back to service it
Polite every informed great service fast word nice and clean shop and would take my car back to service it
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!
I like the professionalism of each and every associate that I’ve encountered at Chapman Ford. Bob Kiesler has been exceptional in explaining every option available to me.
I like the professionalism of each and every associate that I’ve encountered at Chapman Ford. Bob Kiesler has been exceptional in explaining every option available to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about the professionalism of our associates and Bob’s clear explanations mean a lot to our service team. We’re pleased we could clarify all available options during the service on your Ford Edge.
Johnel Bethea was very nice to deal with. Professional and made me feel comfortable. Made the transaction very easy
Johnel Bethea was very nice to deal with. Professional and made me feel comfortable. Made the transaction very easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure for our sales team to work with you on your Mustang purchase. Your five-star rating and praise for Johnel’s professionalism and friendly approach mean a great deal to us.
Great customer and vehicle service, plus the overall visible condition of the facility was good.
Great customer and vehicle service, plus the overall visible condition of the facility was good.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our service for your Ford Fiesta and the condition of our facility met your expectations is rewarding. Thank you for the five-star rating.
The team at Chapman Ford North East Philadelphia has been awesome to deal with. From the selection of trucks to the competitive pricing down through the signing. Every deal is smooth.
The team at Chapman Ford North East Philadelphia has been awesome to deal with. From the selection of trucks to the competitive pricing down through the signing. Every deal is smooth.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad exploring our truck selection, competitive pricing and the signing process felt seamless as you purchased your new Ford F-150. Your kind words and five-star rating are greatly appreciated.
Service writer Kristin was very helpful. Explained process clearly and succinctly. You need more service writers like her..
Service writer Kristin was very helpful. Explained process clearly and succinctly. You need more service writers like her..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad the service on your Ford F-150 was straightforward and that our service writer provided clear guidance. Your kind words and five-star rating mean a lot to our service team.
Went to Chapman for an oil change for a special they had til the end of the month , they asked me for the postcard saying they had a couple specials Currently. It did not specify you had to bring in the post card . Instead of the Special , which was change oil and filter , check and top all fluids, check all tires and brakes, they charged me $151.00 instead of the special price of $119.00. Then said I needed all new wiper blades that were in excellent condition, not needed !! I will be taking my business to another dealer in the future .
Went to Chapman for an oil change for a special they had til the end of the month , they asked me for the postcard saying they had a couple specials Currently. It did not specify you had to bring in the post card . Instead of the Special , which was change oil and filter , check and top all fluids, check all tires and brakes, they charged me $151.00 instead of the special price of $119.00. Then said I needed all new wiper blades that were in excellent condition, not needed !! I will be taking my business to another dealer in the future .
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I never had problems when taking my car to Chapman. They always do great work, never had a problem. I am so happy I have a place I know that my car will be fixed properly.
I never had problems when taking my car to Chapman. They always do great work, never had a problem. I am so happy I have a place I know that my car will be fixed properly.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you’ve always had reliable service for your Ford Escape means a great deal to our team. Bob and our service department appreciate your trust in us to fix your Ford Escape properly each time.
The service dept took good care of me. It was the service supervisor who helped and was able to get a car since mine would be there for 2 days.
The service dept took good care of me. It was the service supervisor who helped and was able to get a car since mine would be there for 2 days.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!