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Reviews
Went here for an oil change for a 9:00AM APPOINTMENT. Told the service I had received a postcard stating that a full service oil change was $119.95. I didn’t have the postcard with me and he said he wouldn’t honor it if I didn’t have it with me. He tried to sell me a $179.95 full service oil change etc. I didn’t need tire rotation ,tire pressure check or top my fluids off. Bottom line he charged me $139.95 plus $11.11 tax for a total of $150.01. It never said that I had to bring the postcard with me to get the deal that didn’t expire until Aug. 31. The service person, Bob, that did all the paperwork said they had a lot of promotions going on and didn’t know which one I was referring to to . I SAY xx !! Fred Beans is right around the corner .
Went here for an oil change for a 9:00AM APPOINTMENT. Told the service I had received a postcard stating that a full service oil change was $119.95. I didn’t have the postcard with me and he said he wouldn’t honor it if I didn’t have it with me. He tried to sell me a $179.95 full service oil change etc. I didn’t need tire rotation ,tire pressure check or top my fluids off. Bottom line he charged me $139.95 plus $11.11 tax for a total of $150.01. It never said that I had to bring the postcard with me to get the deal that didn’t expire until Aug. 31. The service person, Bob, that did all the paperwork said they had a lot of promotions going on and didn’t know which one I was referring to to . I SAY xx !! Fred Beans is right around the corner .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We purchased a 2025 Ford Expedition. Chapman does all of the service. We use their excellent valet service. They pick up the car, service it, and return it to our home. The communication throughout the process is outstanding and seamless.
We purchased a 2025 Ford Expedition. Chapman does all of the service. We use their excellent valet service. They pick up the car, service it, and return it to our home. The communication throughout the process is outstanding and seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback. We are pleased to hear that your experience with both our service team and valet program has been exceptional. Providing convenient, seamless service and clear communication throughout the process is something we strive for, and we truly appreciate your trust in Chapman to care for your 2025 Ford Expedition. Thank you for your continued business, and we look forward to serving you for many miles to come.
Poor service. My airbag light still on. Customer service need be more truthful about what they do
Poor service. My airbag light still on. Customer service need be more truthful about what they do
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
I've been doing business with Chapman Ford for 27 years. Usually, a good place.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Chapman Ford Northeast Philadelphia!
Took me on time and was out of there in about an hour very good service.
Took me on time and was out of there in about an hour very good service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John, for sharing about your experience with Chapman Ford Northeast Philadelphia. We appreciate your business and hope to see you again soon!
Takes time to explain everything to you if you don't understand. Very nice people.
Takes time to explain everything to you if you don't understand. Very nice people.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Chapman Ford Northeast Philadelphia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I am extremely happy with my treatment and the deal received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases.
I am extremely happy with my treatment and the deal received. I have been dealing with them for years, appreciate their efforts and have earned my continuous business for future purchases.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team enjoyed helping you with the purchase of your new Ford Explorer. Knowing that you appreciate our efforts and plan to return for future purchases means a lot to us.
I really appreciate the excellent work, better than I expected, sure I will come again and again.
I really appreciate the excellent work, better than I expected, sure I will come again and again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
High-quality service is at the heart of how our team operates. Knowing the work on your Ford Explorer exceeded your expectations is truly rewarding. We appreciate your trust and look forward to welcoming you back again.
A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best.
A very challenging situation. But Chapman Ford service helped me out!!! Roy and Alyssa were the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service department was glad to step in and assist with your Ford Maverick during such a challenging situation. Hearing that Roy’s assistance made a difference and that you gave us five stars means a lot to our team.
Walked in on Tuesday night to test drive and drove my dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience wonderful. Highly recommend!
Walked in on Tuesday night to test drive and drove my dream car home less than 24 hours later. Brian Brooks was easy to work with, answered all of my questions and made my first car buying experience wonderful. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that you drove your dream Lexus NX 300 home in under 24 hours is incredibly rewarding. Brian was glad to answer your questions, and our team is pleased we could make your first car purchase so effortless. Your recommendation means a lot to our team.