Reviews
Service was terrible
When I brought my Mustang in for service oil change, tire rotation took three hours. They change the oil and didn?t even rotate the tires and lie to me and they said they were going to wash the car and they never did that as well.
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Thank you very much for sharing these comments, If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8940. We would appreciate the chance to turn your experience around.
Margate Ford over delivered with their service and
Margate Ford over delivered with their service and timeframe expectation My transmission is back to shifting properly and it only took 5 days for the entire process when I was originally told it could take 2 to 3 weeks depending on the availability of parts
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Robert, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Service was excellent and the expectations were met
The diagnoses was done quickly but a part was needed that
The diagnoses was done quickly but a part was needed that would arrive the next day. So I had other service work done while it was there. I was kept up to date by the service advisor and i was able to pick up the vehicle sooner than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us, Diverdaryl! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Robert
Maria was excellent to deal with. Kept us informed of the status throughout the repair process and was extremely pleasant the entire time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tienen mucha paciencia y te ayudan con todo lo posible
Tienen mucha paciencia y te ayudan con todo lo posible para que estés tranquilo y conforme
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealer provided transportation and delivered my car
Dealer provided transportation and delivered my car sooner than expected. Shomari was a great advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're happy you found our staff to be so supportive during your experience here at AutoNation Ford Margate. Drive safe, and we'll see you on the road.
Michele was our sales person, she is amazing.
Michele was our sales person, she is amazing. Michele is still in contact with us and answers all our questions Best buying experience ever. We have purchased 16 new Ford vehicles from this dealer and this time was the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Margate. Don't hesitate to call us if you ever need anything. Be safe on the road!
Absolutely TERRIBLE.
Absolutely TERRIBLE. They claimed my car to be in an accident despite direct evidence proving it's not. They attempted to even report it to car fax. I took my car there for a dealer factory recall. They FAILED to solve the problem AND refused to readdress their recall correctly. Now I'm seeing a different dealer than can actually handle a FACTORY PROBLEM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Nick, we are deeply disappointed by your experience at AutoNation Ford Margate. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-4976. We would appreciate the chance to turn your experience around.
I called this morning and left a message in sales with my name (Nick) and contact information. You can also get my information from your Commercial parts department, I'm one of your regulars.
I've been taking my vehicle there since 2020 for all my
I've been taking my vehicle there since 2020 for all my maintenance care, I was just there on 8/14/23 for manufacture recall, I was seen in a timely manner, and I am pleased, So I try not to let the stuff which can be resolved, burden me too much. Techs are friendly, and overall it's a friendly environment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Margate. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Matt S.
Stooped in for an oil change and Jose F. in service gave me great service and delivered back in the time he stated. He also included a complimentary car wash. Great service as usual from the team at AutoNation Ford of Margate. Thank you! Matt S.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Matthew, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!