Mercedes-Benz of Wilmington

I’d rather send my car to Joe Blow garage than to this place. I took the car just for a battery change, the bill came out to $1009.00 just for a stupid battery and calibration,. When l drove home, the car drove like an old truck, brakes were not calibrated, the driver’s seat which’s supposed to move front and back when you get in the car was not working, the car was shaking although l paid $225 for calibration, non was done. When l went back and told them about it, they were argumentative when l asked to talk to the manager, he was the nastiest person ,and refused to listen to my complaint. and gave me the keys back and literally asked me to leave. They screwed up my car that has less than 22,000 miles and refused to fix their damage. They are rip-offs nasty manager. Hope the owner of that place read this review. , ,

had a deeply upsetting experience at this dealership due to the unprofessional and offensive behavior of the manager, Brad. From the moment he interacted with me, he carried an air of arrogance and superiority, treating me with blatant disrespect. His attitude made it clear that he judged me based solely on my appearance or background — something that no customer should ever have to face. His behavior felt discriminatory, dismissive, and entirely inappropriate for someone in a leadership position. In sharp contrast, the salesperson Wyatt was polite, respectful, and helpful throughout, which only highlighted how unacceptable Brad’s conduct truly was. Brad’s behavior not only ruined what could have been a positive experience, but also raised serious concerns about how this dealership treats people who don’t fit a certain image. I strongly urge upper management and ownership to take a hard look at how their leadership is reflecting on their business. No customer should be made to feel insulted, judged, or unwelcome. Though in the time we were getting out Drew from dealership approached us trying to lighten the situation promised to reach out on monday let us see how he does

Worst Stealership in America Tried To Dteal My Car Told Me It was Totaled And It Wasn’t Able to Start I Towed It Home It Started Right Up And Took It To West Chester Where They Gave Me Excellent Service And Said I Just Need A New Altenator

Ethical and Legal Concerns Regarding Price Gouging at Mercedes Benz of Wilmington - I am writing to express my deep concern regarding a recent experience at the Mercedes Benz of Wilmington service center. During my visit to address a broken glass panel above the windshield and below the sunroof of my car, I encountered a series of issues that raise serious ethical and legal questions about the practices at this dealership. Attached, you will find proof of a quotation provided to me by Damon Lewis from Mercedes Benz of Wilmington, which states that the price for the glass panel ( is $1531.25 plus tax. However, upon further investigation, I discovered that the same glass panel is listed for $1250.00 on the Mercedes Benz of Wilmington parts website, which operates under the same roof. additionally the seal they are charging me extra $133.40 comes with the glass panel pre installed and there is no additional charge for it since it comes attached. This significant discrepancy in pricing is alarming and suggests potential price gouging practices. Such actions not only undermine the trust and loyalty that customers place in the Mercedes Benz brand but also raise ethical and legal concerns. As a long-term customer who has purchased multiple vehicles from Mercedes Benz, I am deeply disappointed by this experience. Furthermore, during my visit, I was treated in an unprofessional and humiliating manner by the manager, Damon Lewis. He raised his voice at me in front of other customers and employees and instructed staff to remove my car keys and escort me out when I sought clarification on my next steps. This behavior is unacceptable and further erodes my trust in the service provided by Mercedes Benz of Wilmington. I urge Mercedes Benz USA to conduct a thorough investigation into this matter and take appropriate action to address these concerns. Price gouging and unprofessional conduct are not in line with the values and reputation of the Mercedes Benz brand. I request that you review the video footage from the dealership on the day of my visit and assess the ethical and legal implications of their actions. I look forward to your prompt response and resolution of this matter. My confidence in Mercedes Benz has been significantly shaken, and I hope that you will take the necessary steps to restore it.

Disgrace of a dealership, The management has a superiority complex, full of arrogance! The attitude was quite shocking. I will be sending a formal complaint to the parent company on my poor experience. I sold my car myself and will never return.

Very unprofessional! Communicate without respect, talk down to customers.. zero star if I could, I wanted my monthly payments to be at $500 for 72 months with 15k down for a used car after fees & taxes 47k, financing about 32k for 72 months. He said impossible and wanted 20k down, basically making 10k in “desk fee/ financing charges. What a rip off

Same old horrible customer service & fake repairs charge you for work not done liars 🤡 s 👎

They dont listen and under estimate someones buying power based on the appearance and or race

Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So I believe they were either trying to really get over on me or their techs are just repair guys and incapable of diagnosing cars. Neither is acceptable.

1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be put back on the credit card as the sale is already closed. Although I agreed. Then his service manager came out and started yelling at me that the actual service cost was far more than what I did see on the invoice. If so, he could have put up that info/cost on paper first upfront before asking me to swipe my credit card while explaining the invoice. Robbery, Ridiculous and Cheating.