Reviews
Certified Toyota - Unsafe rear seat & Dirty
Was supposed to be 'certified'. Made the agreement from out of town. Wired all purchase price to them. Arrived. Car was dirty..chocolate on ceiling. candy stuck in doors. Third row seat was loose and rattled. How it passed a basic safety, let alone 'certified' is beyond me. Paint repairs promised were not done. Cherry on top was dealer wouldn't allow me to test drive on highway. Needless to say, they dont have the same sense of urgency in returning my $ as they did accepting it. Live and Learn.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
what a ripoff!!!
I have been a Toyota loyal customer since I bought my 2016 Rav4 XLE from Team Toyota Glen Mills PA. Along with the purchase of my car the salesperson convince me to purchase additional Toyota platinum factory warranty for 100K miles till 2024 total of 8 year of factory warranty. Now they refuse to repair or replace my aluminum rims because are corroded due to expiration of the original factory warranty and and they do not honor the Toyota platinum warranty to cover it. What a ripoff, do not buy the Toyota platinum for any price. It's a waste of money. They mislead the customers for the coverage's that they provide. They just want to make sales for their Toyota Dealer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Very happy!
Very organized service center. Beautiful waiting area and transport to local shops while you wait. They are very quick and my car is great the employees are courteous and really listen and assist you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Used car purchase
This was our second experience with Team Toyota buying a certified used vehicle. Our salesman, Duane, did a great job with us. The first time we went in for a test drive, we were pressed for time, but he did not pressure us. Came back the following week and helped to close the deal in a fast, professional manner. His years of experience showed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pre-certified car purchase
Great buying experience with Aric. He made every step of the process very easy, I truly recommend working with him, as he was very helpful and knowledgeable throughout the process, without ever being pushy. On the other end the finance guys (Tom) had high pressure sales tactics that really turned me off, he tried to sneak in any possible add-on/extra packages/etc even though i repeated several times I was not interested. This made the conversation and closing experience very lengthily and draining. That being said I still recommend the place.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used car purchase
Great buying experience with Jeremy. He make the the experience very easy, from the trade in of my vehicle to the purchase of the Rav 4.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used Toyota- excellent customer care
Jeff and Ryan went above and beyond to help me. Genuine and honest throughout the process- as a single woman this was paramount. Highly Recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mirror problem
I experienced a small problem with the button controller.I was handled in a friendly professional manner.The guy deserves t great review and hope he is appreciated A mechanic found a tire problem and replaced the tire.It could have saved my life
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
Donna was very easy to work with. He communicated everything that needed to be done with my truck very clearly and was very helpful throughout the whole process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In and Out quickly with a new vehicle
I went to look at vehicles and Melissa Haas helped me with each question I had. She assured me in what Toyota has to offer and ended up walking with a brand new vehicle. She couldn’t have been more helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car