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Meet Shiva Lawton

Shiva Lawton headshot
Honda Service Advisor
(63 reviews)

Reviews

Brought my car in for service.

Brought my car in for service. The check in process was fast and easy. Scott Honda had all the needed information. The waiting area is comfortable and coffee was available for all. Service was done promptly. I dealt with Shiva who was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

At Scott Honda, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Always attentive to the needs of my vehicle and Shiva was

Always attentive to the needs of my vehicle and Shiva was excellent! Professional, caring and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We take our customer reviews to heart, so we're super grateful for your stack of 5 stars!

Another delightful service experience with Shiva.

Another delightful service experience with Shiva. She always takes the time to thoroughly explain the work required, provides me with an accurate quote, and stays in touch throughout the service process. She’s incredibly personable and professional. Her final words to me were, “Give me a call next time you have a service need.” I left feeling truly appreciated. This level of service and attention justifies a higher service cost, as I know I’m receiving quality service from quality people. It’s worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We've got a special team in this service center— they put the focus where it belongs, on YOU, our valued customers. So we are super excited to receive your five stars.

Excellent service staff that continue to exemplify

Excellent service staff that continue to exemplify courtesy, professionalism, integrity and transparency. Highly Recommend Scott Honda

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for taking the time to leave us a glowing 5-star review! We’re thrilled to hear you had a positive experience and look forward to serving you again.

Highly recommend the technician Shiva.

Highly recommend the technician Shiva. She is very knowledgeable and extremely helpful. Provides great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your trust is everything to us. We're grateful you chose our team for your service.

Scott Honda service is great they do awesome job in

Scott Honda service is great they do awesome job in taking care of cars and customers. They do excellent job every time I recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

That's our goal! Thanks for taking the time to share that we earned your high mark for excellence. We value your stars.

My 2024 CRV was in for a recall.

My 2024 CRV was in for a recall. I arrived early. My loaner was ready for me. It was a very easy drop off/pickup experience. I think their service team works very efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

That's our goal, Pat. Thanks for taking the time to share that we earned your high mark for excellence. We're celebrating you.

I've serviced my Honda vehicles at Scott Honda for many

I've serviced my Honda vehicles at Scott Honda for many years. I appreciate that the service advisors take time to explain each line item upfront and answer any questions. There are several spacious waiting areas and a cafe for people to hang out or work while their vehicles are being worked on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Our pleasure to welcome you back. We're thrilled to have your continued confidence. Thanks for the stars.

We had a great experience with our sale and service at

We had a great experience with our sale and service at Scott Honda. Calvin in Sales and Shiva in Service went above and beyond. Highly recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

How wonderful. We aim to make this impression at Scott Honda, so you can imagine we're celebrating your review.

Another totally satisfactory service visit.

Another totally satisfactory service visit. Nick H got everything right, the shuttle was timely and the charges were fair. Thanks, Scott Guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave Scott Honda a 5-star review! Nick and our whole team appreciate your stars.