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Piazza Acura of West Chester

(1,864 reviews)
Visit Piazza Acura of West Chester
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 5 awards
2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 658-2734 (888) 658-2734
Used (888) 692-0794 (888) 692-0794
Service (888) 728-3807 (888) 728-3807

Reviews

(1,864 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Piazza Acura of West Chester from DealerRater.

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Great service. Everyone is courteous and knows what they...

Great service. Everyone is courteous and knows what they are doing, particularly Megan. Appreciate it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service. Always friendly faces and smiles. Always...

Great service. Always friendly faces and smiles. Always excellent customer service and quick turn around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Knowledgeable and courteous sales staff. Joe Gilmore...

Knowledgeable and courteous sales staff. Joe Gilmore knew every detail about my new vehicle, and took the time to go over all the features. He also offered to be available if I come up with any additional questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thought that the staff was extremely professional...

Thought that the staff was extremely professional throughout and handled the car buying process with the upmost respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The help that I received when purchasing my car was good....

The help that I received when purchasing my car was good. It was not top notch. I was disappointed in the condition of my new car when I went to pick it up. It was not detailed well. There was coffee spills in the front and back seat. There was a chip in my windshield that was known about by Piazza but I was not made aware of. This dealership is just average.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great service and support for all of the services that...

great service and support for all of the services that are done. Convenient hours and super nice team to work with. Will be back. Have been going for about 15 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is always helpful, but Megan always goes the...

Everyone is always helpful, but Megan always goes the extra mile and gives excellent customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

On time as promised. Pleasant and answered all questions....

On time as promised. Pleasant and answered all questions. Reliable and friendly . Feel confident with the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The folks at Piazza really know their stuff. It was a...

The folks at Piazza really know their stuff. It was a great experience and everyone along the way was helpful in taking delivery of my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My salesperson Mark was great. He and Mo found a great...

My salesperson Mark was great. He and Mo found a great vehicle for me at a great rate!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.