Reviews
𝗥𝗲𝗳𝗿𝗲𝘀𝗵𝗶𝗻𝗴𝗹𝘆 𝗛𝗼𝗻𝗲𝘀𝘁
𝗥𝗲𝗳𝗿𝗲𝘀𝗵𝗶𝗻𝗴𝗹𝘆 𝗛𝗼𝗻𝗲𝘀𝘁 𝗗𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗕𝗿𝗮𝗱 & 𝗕𝗲𝗿𝗻𝗮𝗿𝗱 𝗠𝗮𝗱𝗲 𝗜𝘁 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 I just leased a 2026 Hyundai Tucson Hybrid SEL Convenience from Conicelli Hyundai in Conshohocken, and I have to say, this was the car-buying experience I didn't think existed anymore. After walking away from another dealership that tried every trick in the book, I was skeptical going in. But from the moment I connected with Bernard Jones, the experience was different. No pressure, no games, just straightforward answers to my questions. He listened to what I actually needed (a hybrid with a smooth ride for a cross-country move and two kittens prone to car sickness, yes, really) and matched me with the right vehicle without trying to upsell me into something I didn't need. Then there's Brad Faulkner, the General Sales Manager. This man sets the tone for how a dealership should operate. When I requested to review all lease documents at home before signing, something that makes most F&I departments nervous, Brad didn't flinch. He sent everything over, gave me time to review with my attorney, and when I came back with questions, he addressed them directly. No runaround, no "let me check with my manager" theater. Even when a major snowstorm shut down the region and delayed everything, Brad kept me updated and got my approval through with no stipulations the moment operations resumed. That's professionalism. The deal was exactly as quoted. No surprise fees. No last-minute add-ons. No pressure to buy products I'd already declined. Just a clean transaction with people who respected my time and my process. If you're in the Philadelphia area and want to work with a dealership that treats you like an adult, go to Conicelli. Ask for Bernard Jones, and know that Brad's leadership is the reason this place operates the way it does.
𝗥𝗲𝗳𝗿𝗲𝘀𝗵𝗶𝗻𝗴𝗹𝘆 𝗛𝗼𝗻𝗲𝘀𝘁
𝗥𝗲𝗳𝗿𝗲𝘀𝗵𝗶𝗻𝗴𝗹𝘆 𝗛𝗼𝗻𝗲𝘀𝘁 𝗗𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 𝗕𝗿𝗮𝗱 & 𝗕𝗲𝗿𝗻𝗮𝗿𝗱 𝗠𝗮𝗱𝗲 𝗜𝘁 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 I just leased a 2026 Hyundai Tucson Hybrid SEL Convenience from Conicelli Hyundai in Conshohocken, and I have to say, this was the car-buying experience I didn't think existed anymore. After walking away from another dealership that tried every trick in the book, I was skeptical going in. But from the moment I connected with Bernard Jones, the experience was different. No pressure, no games, just straightforward answers to my questions. He listened to what I actually needed (a hybrid with a smooth ride for a cross-country move and two kittens prone to car sickness, yes, really) and matched me with the right vehicle without trying to upsell me into something I didn't need. Then there's Brad Faulkner, the General Sales Manager. This man sets the tone for how a dealership should operate. When I requested to review all lease documents at home before signing, something that makes most F&I departments nervous, Brad didn't flinch. He sent everything over, gave me time to review with my attorney, and when I came back with questions, he addressed them directly. No runaround, no "let me check with my manager" theater. Even when a major snowstorm shut down the region and delayed everything, Brad kept me updated and got my approval through with no stipulations the moment operations resumed. That's professionalism. The deal was exactly as quoted. No surprise fees. No last-minute add-ons. No pressure to buy products I'd already declined. Just a clean transaction with people who respected my time and my process. If you're in the Philadelphia area and want to work with a dealership that treats you like an adult, go to Conicelli. Ask for Bernard Jones, and know that Brad's leadership is the reason this place operates the way it does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrence, wow, what a great review. Thanks so much for sharing your recent buying experience with our Hyundai dealership and with Bernard and Brad too! We appreciated the opportunity to make this new vehicle purchase happen for you. Thank you again for the positive feedback, kind words and of course your business. I'll be sure to share this with Bernard, Brad and our entire sales team! Paula DiGiacomo, Customer Relations
Super friendly and knowledgeable!
Super friendly and knowledgeable! Really made the new purchase very easy! Had every question answered!
Super friendly and knowledgeable!
Super friendly and knowledgeable! Really made the new purchase very easy! Had every question answered!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your business and the five star review. Paula d., Customer Relations
Abed was my salesman.
Abed was my salesman. He was very easy work with and very helpful. He did not pressure me into making any decisions and allowed me to consider all my options. BTW the Santa Fe (2.5T) I bought is very nice, comfortable and roomy.
Abed was my salesman.
Abed was my salesman. He was very easy work with and very helpful. He did not pressure me into making any decisions and allowed me to consider all my options. BTW the Santa Fe (2.5T) I bought is very nice, comfortable and roomy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this five star review and taking time to share your experience. We appreciate your business. Paula d., Customer Relations
Abed our salesman was amazing.
Abed our salesman was amazing. He answered all of our questions and concerns about owning a hybrid vehicle with confidence and ease..
Abed our salesman was amazing.
Abed our salesman was amazing. He answered all of our questions and concerns about owning a hybrid vehicle with confidence and ease..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for this five star rating! We appreciate your business. Paula d., Customer Relations
Five-Star Review – Conicelli Hyundai Service Department
Five-Star Review – Conicelli Hyundai Service Department Went Above and Beyond I recently brought my 2012 Hyundai Elantra Touring to Conicelli Hyundai in Conshohocken for a steering column issue — a clunking noise caused by a worn steering coupling bushing, a known problem on older Hyundai models. My independent shop had identified the issue, and I contacted Conicelli to see if there was any warranty or goodwill help available. From the moment I arrived, I was treated like a long-time customer, even though I’d only used Conicelli once before. Racheal, my service representative, greeted me warmly and immediately made me feel at ease. She listened carefully, explained everything clearly, and took ownership of my situation. Working alongside Caroline, the warranty administrator, and Pat, the service manager, they went to bat for me with Hyundai to review my case. Thanks to their efforts and professionalism, Hyundai agreed to cover the repair in full — something I honestly didn’t expect. The entire team handled everything quickly, communicated throughout, and treated me with genuine respect. I want to sincerely thank Racheal, Caroline, and Pat for going above and beyond to help a customer they hardly knew. Their honesty, knowledge, and compassion left a lasting impression. From now on, Conicelli Hyundai will absolutely be my go-to dealership for all service needs. — Rich D’Amico
Five-Star Review – Conicelli Hyundai Service Department
Five-Star Review – Conicelli Hyundai Service Department Went Above and Beyond I recently brought my 2012 Hyundai Elantra Touring to Conicelli Hyundai in Conshohocken for a steering column issue — a clunking noise caused by a worn steering coupling bushing, a known problem on older Hyundai models. My independent shop had identified the issue, and I contacted Conicelli to see if there was any warranty or goodwill help available. From the moment I arrived, I was treated like a long-time customer, even though I’d only used Conicelli once before. Racheal, my service representative, greeted me warmly and immediately made me feel at ease. She listened carefully, explained everything clearly, and took ownership of my situation. Working alongside Caroline, the warranty administrator, and Pat, the service manager, they went to bat for me with Hyundai to review my case. Thanks to their efforts and professionalism, Hyundai agreed to cover the repair in full — something I honestly didn’t expect. The entire team handled everything quickly, communicated throughout, and treated me with genuine respect. I want to sincerely thank Racheal, Caroline, and Pat for going above and beyond to help a customer they hardly knew. Their honesty, knowledge, and compassion left a lasting impression. From now on, Conicelli Hyundai will absolutely be my go-to dealership for all service needs. — Rich D’Amico
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this great review and for choosing Conicelli Hyundai for your recent service appointment. We appreciated the five star rating and positive feedback. We look forward to assisting you any time in the future as well! Paula DiGiacomo, Customer Relations
Typical car sales tactics and didn’t respect me and my
Typical car sales tactics and didn’t respect me and my wife’s time. Will not be purchasing from them unless there’s a deal that is too absurd to pass up.
Typical car sales tactics and didn’t respect me and my
Typical car sales tactics and didn’t respect me and my wife’s time. Will not be purchasing from them unless there’s a deal that is too absurd to pass up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I am sorry to read this review regarding your experience with our Hyundai dealership. If you would contact me with your name/phone #, I will be happy to have one of our sales managers reach out to you and assist with these concerns. Thank you, Paula d., Customer Relations, 610-828-1400 x 1213
The service was great and the sales man was helpful and
The service was great and the sales man was helpful and very kind I really appreciate thanks
The service was great and the sales man was helpful and
The service was great and the sales man was helpful and very kind I really appreciate thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this five star review. We appreciate your business! Paula d., Customer Relations
Easy to work with.
Easy to work with. Provided a competitive price that beat other dealerships. Worked with me when then was a hiccup in the deal.
Easy to work with.
Easy to work with. Provided a competitive price that beat other dealerships. Worked with me when then was a hiccup in the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the five star review and positive feedback. We appreciate your business! Paula d., Customer Relations
Our experience at Conicelli was great!
Our experience at Conicelli was great! We had a brand new salesperson and this was his first sale. He was very professional and friendly and the manager who closed the deal was also pleasant.
Our experience at Conicelli was great!
Our experience at Conicelli was great! We had a brand new salesperson and this was his first sale. He was very professional and friendly and the manager who closed the deal was also pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for a great five star review and the positive feedback. We appreciate your business. Paula d., Customer Relations
Working at the dealership was one of the most
Working at the dealership was one of the most demoralizing experiences I’ve ever had. The environment was toxic from the top down. Managers regularly belittled employees, speaking to us with zero respect and often in front of others just to assert dominance. It felt less like a workplace and more like a place where your self-worth was chipped away day by day. To make matters worse, the pay was never consistent. Week after week, we were left guessing when—or if—we’d be paid on time. There was always some excuse, always a delay, and never any accountability. It’s hard enough dealing with verbal abuse daily, but doing it while struggling to get paid what you’ve already earned? That’s beyond frustrating—it’s degrading. This wasn’t just a bad job; it was a lesson in how not to treat people. If you’re looking to get into car sales stay away!!!!
Working at the dealership was one of the most
Working at the dealership was one of the most demoralizing experiences I’ve ever had. The environment was toxic from the top down. Managers regularly belittled employees, speaking to us with zero respect and often in front of others just to assert dominance. It felt less like a workplace and more like a place where your self-worth was chipped away day by day. To make matters worse, the pay was never consistent. Week after week, we were left guessing when—or if—we’d be paid on time. There was always some excuse, always a delay, and never any accountability. It’s hard enough dealing with verbal abuse daily, but doing it while struggling to get paid what you’ve already earned? That’s beyond frustrating—it’s degrading. This wasn’t just a bad job; it was a lesson in how not to treat people. If you’re looking to get into car sales stay away!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
