Reviews
Service
Great service, Tom Urbina is the best. Makes sure my vehicle stays in top notch condition. Takes care of everything with ease and confidence. My service advisor of choice for several years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
My Service Advisor Tom Urbina is easy to work with. He does whatever it takes to make us feel safer in using our vehicle by thorough car maintenance inspection and fixes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Install 5000 lb hitch
The hitch install seems to have gone fine. I thought this would include an electronic brake controller, and it has not. I have not checked why with the dealer yet. I couldn't get the screen to accept an excellent rating for Kevin Proo.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Total satisfaction!
Fourth new Honda from Arrowhead Honda! No hassle, no gimmicks, understandable clear pricing. Exactly what we want for purchase. Service equally dependable! Clearly explained. No addons, no extras, only what is needed. Price exactly as stated, no bait & switch! Service completed professionally, on schedule, keeping car clean. What more can we ask? Arrowhead Honda the best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In the service department, they placed door guards
Tom was very friendly and eased my concerns as to why the radio wasn’t always working on a 2 wk old new car. The radio so far seems to be fixed, thank you. And the service dept did a good job of putting on my door guards and door panel molding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
No pressure
Sam and Anthony were very helpful, answering all my questions, yet not being overly pushy. I did not feel rushed or pressured at all, which I usually hate about car dealers. It was actually pretty quick and easy and painless!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Great purchase
Great experience and I would recommend Arrowhead Honda for your next vehicle purchase. Nick was great to work with and very friendly. The service department is great to work with as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Job well done
Two unrelated issues came up with our 2005 Accord. This is a vehicle we only use occasionally but it needs to be reliable. The services performed got the car in good working order at a reasonable cost. The shuttle service was also very convenient and the drivers were friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trustworthy
I feel like I can trust Tom. I have been using him for a couple of years and he's been great to work with!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Another great job
5th vehicle with this group/team, have always been taken care of professionally and with respect. great place to go if your looking. Service department is great to deal with and have been working with Tom Urbina for years. make everything convenient and smooth
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
