Reviews
Worst service ever
I?ve never had the worst service in my life went to go get a simple oil change that should?ve taken no more than an hour. Ended up sitting there for 2 1/2 hours before I found someone myself and them telling me that my car had been done an hour and a half ago this is absolutely ridiculous and uncalled for sheer laziness and inconsiderate. I will not be returning back for a service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2829 to discuss what we can do to help.
Hulda
Sara was very kind and courteous. Provided transportation to and from my home so I wouldn't have to wait in the dealership while my car was being serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hulda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Oil change was great!
The oil change was fast and Ivan Santos went over everything that was checked on my vehicle. The customer service was great and friendly. Plus they washed and vacuumed my vehicle! Thank you:)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Amity, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I have never been so angry and frustrated waited for 2
I have never been so angry and frustrated waited for 2 1/2 hours for a oil change that should only take an hour at most, finally I had to go find someone at the service department and ask if my car was done. They told me my car was done an hour and a half ago and it had just been sitting there. Are you kidding me this a joke! So inconsiderate and lazy will not be returning for another service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we are deeply disappointed by your experience at AutoNation Nissan Tempe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 630-2829 to discuss what we can do to help.
Autonation
The dealership has Very nice workers and explains to me if there are any issues
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alexander, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service call
The service was quick. The price was fair. I had booked an oil change and afterwards was mailed a free three point inspection that they honored. I was also emailed a 15% discount. They honored that, too. They even washed and vacuumed out the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cindy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Sarah my service advisor was fantastic, she was pleasant
Sarah my service advisor was fantastic, she was pleasant and right on with me and didn’t hold me up, she got me in and out thanks Paul
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Tempe! Don't hesitate to call us if you ever need anything. Be safe on the road!
Faulty part replacement
An expensive faulty part needed to be replaced. They provided me a rental. The replacement was done within 2 weeks after dropping the vehicle. No cost to me, under warranty. Thank you to Sara my service associate!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Steve, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Service
Autonation Tempe Nissan has Excellent customer service and very friendly representative. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
One of my easiest transactions with purchasing a new
One of my easiest transactions with purchasing a new nissa rouge, this is the 3rd auto purchase from AutoNation in the pass three years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lamon, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Nissan Tempe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!