AutoNation Honda Chandler

Great customer service, listens to what I say and provides honest feed back. Prices are fair for services.

My salesman - Tom was very helpful and friendly. I wasn't looking for a Hybrid but he helped me understand the benefits. He also walked me thru all the features on the car and how they worked. Zach and Zach in the finance office were both very nice and made that process quick and easy. I will highly recommend AutoNation to all my friends and relatives!!! Great car shopping experience.

(I am having to condense this since there is a work limit) I rarely ever leave a review, but AutoNation Honda Chandler keeps sending me emails asking that I leave an honest review and this transaction will be costing me for a very long time. This really had the potential of being a good experience… I asked if they could work on the price, and I was told "...We confirm the best price in the market... eliminating the hassle of haggling... we do not negotiate on PreOwned vehicles” I can actually appreciate that as my bank valued the truck for more than what they had it listed for (based on all the added options that the truck had and was listed with which was confirmed with the original window sticker that Ram provides). The problem I had with this is that even though they were very detailed in ensuring that every option was selected when they did their “market research” to come up with the listing price, when it came to closing the deal, they didn’t select any of the added options for the truck to get the correct value, they processed it with the base selections… which increased my finance rate by 1.5%. I went in knowing what my bank had valued this truck at (and what my rate for this truck would be), so I asked them what the value the finance team had for truck for the rate to be coming in so much higher than what I was expecting. They went on to tell me that the value was determined by my bank and that they don’t provided that information (this came from one of the initial finance members not the one I finalized the paperwork with. this guy may just have been misinformed, but if that is the case he shouldn't have answered without getting clarification), I later found out that this wasn't true. I reluctantly agreed to complete the transaction the same day and figured I could just sort it out with my bank (this was a mistake on my part). When it came to completing the sale and signing my documents, I was nearly overwhelmed with pressure to buy gap insurance through them instead of through my bank. I had to say "no" to buying from them for well over 5 minutes. I had my paperwork from my bank rep with me which included the gap insurance info, and they came back and lowered their price to match what my bank had offered. Even after saying no, they kept looking for a way to negotiate with me and convince me to buy from them. They took advantage of the lack of knowledge that I would imagine most consumers have about the financing rate that is on their paperwork… He "offered" to buy down my rate to make my monthly payment "$1.00 more" as what it would be if I didn't buy from them(this nearly convinced me to buy from them), but even though he had offered me the gap for $450 minutes earlier, he had it entered at that lower rate but with the gap at the original $750. I had to tell him no again, even though I had already told him no before he started working his numbers. I later found out from one of their other finance guys that they submit the rate higher than what the approval comes in at to ensure that they are covered in case the approved rate comes back a bit higher once all is said and done. So clearly the "offer" to buy down the rate was a dishonest attempt to convince me to buy the gap insurance from them. In summary, save yourself some money and the headache…if you choose to buy a used vehicle from here, I would highly recommend that you finance elsewhere and just ask them to provide you with the purchase agreement. I wouldn’t do business with them any other way. I am wishing I would have just returned the truck while I still could.

Great customer servicer at AutoNation Honda Chandler. Morgan does a great job as service advisor.

Easy to schedule service. Quick response upon arrival. Comfortable wait area. Excellent summary of work done. Reasonable price.

We had a good experience with Auto Nation in Chandler. They were respectful, knowledgeable and informative without being pushy.

Everyone is friendly and communicative throughout the entire process. It’s a pleasant experience every time.

I've been dealing with this dealership for years. Always great service. Great customer service!

Salesman was great and served us well. Thank you so much with our needs and filled them well

The dealership was good and the service was good. I took the car in and they called me when it was done and everything was done.