Reviews
Efficient and Customer Centric
It’s been awhile since I’ve been in a dealership. I usually buy my cars from a dealer and keep the cars for several years. I ordered a door panel for my car and when it came in I had you install it. There was some sticker shock when I got the bill as I don’t remember being told what the part would cost. Your plant looks very nice and efficient. Your employees were polite and courteous and efficient. All in all I was very impressed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I'm glad you had a positive experience with us—thanks for choosing us to repair the door. I'd be happy to discuss our pricing with you if you would like. Thanks for this great feedback! - Jay Carley, General Manager, (623) 876-3410
Best car purchase experience ever
From the initial contact in the parking lot to the end person with finance, everyone was honest, and really did care for us. Wonderful Experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm so glad to hear about your positive experience! We're so grateful that you chose us and will be more than happy to help you again in the future if necessary, Thanks for this great review! -- Jay Carley, General Manager
Car Buying from Larry Miller Dealership
I love my truck. Not sure I got the USAA buying price I was promised but that is on me for not demanding it. I assumed you were honoring it and found out later I should have paid less. Frustrated a bit with that. That having been said my salesman was remarkable. He delivered the vehicle on time. I only spent 45 minutes at the dealership and that is simply remarkable. The Finance Guy was awesome too. He did a great job and I appreciated how quickly he worked through the details. I would/will buy another vehicle from Larry Miller, I love the truck. Patrick Smith
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patrick, I'm glad you are happy with your truck and with your overall experience. I encourage you to reach out to me if you would like to talk about the details of your visit more directly. Please don't hesitate to let us know if you need anything else in the future. - Jay Carley, General Manager, (623) 876-3410
scion service
Todd continues to be an exceptional service representative. I ALWAYS want to have him as my service rep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm glad he's consistently great! Thanks for leaving this wonderful review about our service department. You're always welcome back if there is anything else we can do for you! - Jay Carley, General Manager
Mike Ross
I kept getting a warning light on my dash board that there was a problem with a tire(s) I took the car to LM Toyota and spoke to Mike Ross. Mike wanted to have all the tires checked and we agreed to have my Prepaid Maintenance Service done at the same time. I did not have a appointment, so I was extremely pleased that Mike handled my problem so quickly. Mike also recommended the Total Care Auto Service Contract, which we decided to buy. Mike is very good at his job.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marie, I'm very glad to hear that you've had such a great service experience with Mike. We appreciate you coming in and then leaving a great review. Please let us know if there is anything else we can do for you. -- Jay Carley, General Manager
Exceptional experience with LHM and Quin Rosenstein
My wife and I recently purchased a new Toyota Rav4 from LHM Toyota - Peoria. Our experience from beginning to end was excellent. Our sales rep, Quin Rosenstein, was professional and critical to arriving a price and package that we could all agree on. He went out of his way to get to know us and make sure we felt comfortable working with the his team. The other staff we encountered in sales and finance were very friendly and pleasant to work with. I can see why LHM has a reputation of excellence. Would highly recommend to anyone looking for a Toyota!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new RAV4, Chris! It's one of our favorite cars and I hope you love driving it. I'm glad that Quin took such great care of you. We appreciate these kind words and encourage you to stop by again if there is anything else we can help you with! -- Jay Carley, General Manager
Excellent service
The salesman and staff was very nice, patient, very knowledgeable and punctual. I would recommend your staff to friends and family. Thank you, Donald Porter
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm very glad to hear it, Donald and Gail. Thank you so much for stopping by and leaving such a nice review. We sincerely appreciate your recommendation and will be happy to help you in the future if there is anything else you need. -- Jay Carley, General Manager
exceptional professionalism
We are actually looking forward to the next time our Highlander (which we love) needs it's 10,000 mile service. Even the free food was good
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stella, thank you for trusting us to take care of your Highlander. I'm so glad you enjoyed the food and service! We also look forward to working with you again. Thanks, Jay Carley, General Manager
Toyto Corolla
Excellent customer service, thank you Lance for all your help you are wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carol, thank you so much for coming in! We sincerely appreciate your business and I will pass this praise along to Lance. Please drop by or let us know if you need anything else! - Jay Carley, General Manager
Nice experience
I like this great place ,thank you Larry H Miller toyota. Will recommend to frends and family i was treaded with respect and no pressure
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Antonio, I genuinely appreciate this excellent feedback. We want you to know that you are respected and valued here. Please let us know if there is ever anything else we can do for you, your family, and friends. - Jay Carley, General Manager