Reviews
Me and my wife were in the dealership last week looking for paperwork for our mental old son. We were told we were denied service. My wife asked the lady at the front desk if she could have it in writing she was denied. It is against the law to deny a mentally ill person service on a vehicle. It is called discrimination when you do this to a mentally ill person I was going to give Justin the $4000 that he said was good for my son to see if it was good enough for him, but the coward wouldn’t show up. No we’re gonna see if they arrest us for trespassing. We’re gonna wait for a day when it’s really busy.
Me and my wife were in the dealership last week looking for paperwork for our mental old son. We were told we were denied service. My wife asked the lady at the front desk if she could have it in writing she was denied. It is against the law to deny a mentally ill person service on a vehicle. It is called discrimination when you do this to a mentally ill person I was going to give Justin the $4000 that he said was good for my son to see if it was good enough for him, but the coward wouldn’t show up. No we’re gonna see if they arrest us for trespassing. We’re gonna wait for a day when it’s really busy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
When this customer bought this vehicle in 2022 he felt the rear end was swaying on the freeway. Being concerned we had him bring it in to service and we found that Cadillac had a bulletin on the CT5 stating for the smoothest rear ride control Cadillac suggests Michelin tires. To satisfy the customer Liberty Buick put $2,349 worth of brand new Michelin tires on the vehicle. Liberty Buick did absorb the cost of the tires to make the customer satisfied. It did fix the swaying. Now, the son was never comfortable with the vehicle after that. I did tell Mr. Diesing I would buy the vehicle back or he could trade it. I even gave him a generous value over the phone thinking he would come in and do one or the other. After that I did not hear from Mr. Diesing for 10 months. Unaware Mr. Diesing had engine problems two years after purchasing the vehicle (He never called me) He took it to a dealership closer to his house. That dealership Installed a new engine under warranty. Again I was never aware that this happened. I'm assuming the other dealership was trying to get the vehicle under the lemon law, a demand from Mr. Diesling. Regarding the statement from Autumn Henderson that is inaccurate, Mrs. Henderson never said "he signed the paperwork so the unsafe car is his.. Mrs Henderson met with both of us together she was very concerned especially after hearing that a new engine has been put in the vehicle and now its having problems burning oil. She set the appointment in service for him to have the engine that we did not install to be looked at. She also set up a new vehicle quote just incase he was wanting to trade the vehicle giving him well over market value. Mr. Diesing was happy with that but decided not to do either and just keep the vehicle and let us figure why it could possible be burning more oil then it should. There is a special test we have to do through General Motors to check the burning of the oil and oil levels of the engine. Every 500 miles we have to document at the dealership to prove to GM that oil is burning more then normal. About two weeks later I asked my service advisor if Mr. Diesing had brought his vehicle back in to service for the test, she said no. I followed up with Mr. Diesing and he told me he left for Iowa and his son wont bring the Cadillac in for us to record the levels for GM. I did get a text from Mr. Diesing two days ago stating that GM said I need to take the car back. I felt this was odd after three years of owning it and being bought as a preowned vehicle, so I called GM and they said we told Mr. Diesing that he needs to take the vehicle back to the dealership that installed the engine and that he should be working with them not Liberty Buick. They also verified that they never stated that Liberty Buick has to take the vehicle back. GM also said he must follow the testing policy of the oil or they will not be able to help the customer. I have told Mr. Diesing this before but he told me the service manager will not work with him anymore at the other dealership.
Sam was very respectful and knowledgeable. He answered all of my questions, never pushed and was able to get me into my first new car!
Sam was very respectful and knowledgeable. He answered all of my questions, never pushed and was able to get me into my first new car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Cydnee! I’m thrilled to hear that Sam provided you with respectful and knowledgeable service during your visit to Liberty Buick. Congratulations on your first new car! We hope to see you again in the future, and please feel free to share your experience with others. Enjoy your new ride! Sincerely, Justin Sgro, General Manager
Always a great experience at Liberty Buick. Samuel was great, knowledgeable and professional. Highly recommend
Always a great experience at Liberty Buick. Samuel was great, knowledgeable and professional. Highly recommend
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing Samuel’s expertise and professionalism stood out means a lot to our team. We hope you’re enjoying your new Buick Enclave and appreciate your recommendation. Sincerely, Robert Smith Customer Relations Director Liberty Automotive 623.815.4416
First time buying here, outstanding service and Sam was available and provided great customer service, very helpful and professional.thank you.
First time buying here, outstanding service and Sam was available and provided great customer service, very helpful and professional.thank you.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great feedback, Isaias! I’m pleased to hear that you had an outstanding experience with Liberty Buick and that Sam was able to provide you with great customer service. I appreciate your support, and we look forward to assisting you again in the future! Sincerely, Justin Sgro, General Manager
Was a great purchase experience - except for the sleazy $3,000 mandatory charge for a couple hundred dollars worth of "protection" added to every purchase. They at least show the $500 document fee in the list of charges and discounts shown below each car but the $3000 add-on is not disclosed anywhere except at the bottom of the page in the disclaimer fine print and on the final buyer's order page where it is shown immediately below the header and looks like part of it so it is easy to overlook. Just be aware that the great deal you thought you got may not be as great as it first appeared.
Was a great purchase experience - except for the sleazy $3,000 mandatory charge for a couple hundred dollars worth of "protection" added to every purchase. They at least show the $500 document fee in the list of charges and discounts shown below each car but the $3000 add-on is not disclosed anywhere except at the bottom of the page in the disclaimer fine print and on the final buyer's order page where it is shown immediately below the header and looks like part of it so it is easy to overlook. Just be aware that the great deal you thought you got may not be as great as it first appeared.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. I appreciate you sharing your purchase experience with us. At Liberty Buick, our team strives for transparency in all transactions, and it's important for us to ensure that our customers are fully informed about all charges. I encourage you to reach out to me directly if you have any further concerns or if there's anything we can do to improve your experience. Your insights help us enhance my services. Thank you again for your input. Sincerely, Justin Sgro, General Manager
Samuel and the dealership were attentive to my daughter’s concerns. They worked hard to acheive financing that was comparable to her needs.
Samuel and the dealership were attentive to my daughter’s concerns. They worked hard to acheive financing that was comparable to her needs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing review, Howard! I truly appreciate your recognition of Samuel's efforts in addressing your daughter's concerns and finding suitable financing. At Liberty Buick, we strive to ensure you have a positive experience. We look forward to seeing you both again! Sincerely, Justin Sgro, General Manager
Sammy was very kind and personabale and patient. He did what he could to work us out the best deal
Sammy was very kind and personabale and patient. He did what he could to work us out the best deal
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that Sammy provided you with kind and patient service while helping you find the best deal. At Liberty Buick, we strive to create a positive experience for all customers. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Justin Sgro, General Manager
Samuel was very informative throughout every process of my trade-in. He made my experience fast and easy. I would definitely recommend him to anyone looking to purchase a car !
Samuel was very informative throughout every process of my trade-in. He made my experience fast and easy. I would definitely recommend him to anyone looking to purchase a car !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I’m thrilled to hear that Samuel provided you with informative and efficient service during your trade-in experience at Liberty Buick. Your recommendation means a lot! Looking forward to assisting you again in the future. Safe travels in your new vehicle! Sincerely, Justin Sgro, General Manager
The Sales and Service departments are great! Collette is a pleasure to work with over the years.
The Sales and Service departments are great! Collette is a pleasure to work with over the years.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I truly appreciate your kind words about our Sales and Service departments, and I'm thrilled to hear that Collette has consistently provided you with great service over the years. We look forward to assisting you again at Liberty Buick in the future! Sincerely, Ed Trueblood
We had a great time working with Sam and Alex. Such a smooth experience and we left with so much confidence in our purchase. We have been researching different SUVs for months and couldn’t be more happier to have worked with Liberty Buick and select our ‘26 Envista. Thank you for making our first car purchase such an ease. Thank you Sam for your time. -Raul&Anthony
We had a great time working with Sam and Alex. Such a smooth experience and we left with so much confidence in our purchase. We have been researching different SUVs for months and couldn’t be more happier to have worked with Liberty Buick and select our ‘26 Envista. Thank you for making our first car purchase such an ease. Thank you Sam for your time. -Raul&Anthony
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Raul and Anthony! I’m delighted to hear that you had a great experience working with Sam and Alex at Liberty Buick. Congratulations on your new 2026 Buick Envista! I'm so glad we could assist you in making your first car purchase smooth and enjoyable. I appreciate your kind words, and we hope to see you again soon. Enjoy your new SUV! Sincerely, Justin Sgro, General Manager