Reviews
Great experience!
Great experience! They worked hard to make the numbers work for us to get us into our dream truck!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kori, we’re thrilled to hear you had a great experience with us! It’s wonderful to know our team helped you find your dream truck. Thank you for your kind words and for choosing us! Enjoy your new ride!
The 2024 model was not available to see after driving
The 2024 model was not available to see after driving across the city for scheduled appointment that it would be there. The 2025 was repeatedly told was the same price as the ’24 and that for the same money it only makes sense to get the newer model. OTD price for 2025 was ~$7,000 more than expected: Didn’t include the $2,500 online customer cash that got us to come see the ’24. Didn’t even initially include the $1,000 online customer cash available for the ’25, and was only added in 2nd OTD price as a counter for not honoring other discounts. Included $4,000-$5,000 dealer options that was not advertised on website, significantly increasing the price that got us to come across the city, also lack of value in what these options even are. Did not honor our healthcare provider authorization code we presented to them. GM Employee discount had no effect, cheapening its stature, though more an issue with Chevrolet/GM. No repeat customer loyalty discount.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We understand how frustrating it can be when expectations don’t align, and we apologize for the inconvenience you faced during your visit. Our goal is always to be transparent and provide the best value for our customers, and we regret that the situation didn't reflect this. Regarding the pricing and incentives, we understand your concerns with the OTD price for the 2025 model. We do our best to ensure that all rebates and offers are clearly communicated upfront, and we apologize for any confusion in this case. We also regret that the dealer options were not properly explained and for not being able to honor your healthcare provider authorization code and the GM Employee discount as you expected. We would like to invite you to reach out to Diane Soza, Director of Customer Relationship Services, at 855-971-8351, so we can discuss this in more detail and work on a resolution that aligns with your expectations.
Brent and Jacob were both great to work with.
Brent and Jacob were both great to work with. They made the process super simple.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Trinity! We're thrilled to hear that Brent and Jacob made your experience easy and enjoyable. Your feedback means a lot to us and helps us continue to provide excellent service. Looking forward to working with you again!
Valerie and Frank made my experience incredible!
Valerie and Frank made my experience incredible! I have already recommended Midway to a colleague and recommended Frank for used cars and Valerie for new cars!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Brian! We're thrilled to hear that Valerie and Frank made such a positive impact on your experience. Your recommendations mean a lot to us, and we appreciate you sharing the love! Looking forward to serving you and your colleagues again soon.
This was the easiest vehicle transaction I’ve ever done.
This was the easiest vehicle transaction I’ve ever done. Andrea an Sam were top notch. Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback, Bob! We're thrilled to hear that your vehicle transaction was smooth and enjoyable. Andrea and Sam appreciate your kind words, and we're here to help anytime you need us!
Midway was quick to respond to my inquiry about the
Midway was quick to respond to my inquiry about the availability of a specific Tahoe and had it and another for me to test drive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review, Dawn! We're thrilled to hear that our team was quick and helpful in finding the Tahoe for you. Enjoy your new ride, and we look forward to seeing you again!
This dealership always seems to take care of me and
This dealership always seems to take care of me and critical moments like needing a transmission when my warranty is soon to be out and accommodating all of my needs. And buying a vehicle from them was easy and not very stressful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear that you felt well taken care of during such a critical time. Our goal is to make your experience as smooth as possible, whether it’s service or purchasing a vehicle. We appreciate your trust in us!
Theus was great.
Theus was great. Thank you for assisting me in getting the deal I wanted. Make sure to always negotiate your deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We're thrilled to hear about your positive experience with Theus. Negotiating the best deal is key, and we're glad you found the support helpful. Your satisfaction motivates us to keep delivering great service!
We came to a quick agreement on pricing, etc.
We came to a quick agreement on pricing, etc. However, it took way to long to accomplish.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the feedback! We're glad to hear you found our pricing process smooth. We’re always looking to improve our efficiency, so your comments are invaluable. We appreciate your patience and support!
We worked hard to come to an agreement with price and a
We worked hard to come to an agreement with price and a vehicle. At the end, we were able to make a deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks! We're thrilled to hear that you found the right vehicle at a great price. Your satisfaction is our priority, and we appreciate your hard work in making this deal happen. Enjoy your new ride!