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Sanderson Ford

(75 reviews)

Reviews

(75 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sanderson Ford from DealerRater.

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New Car Purchase

my wife and I bought a new Ford Mustang from Sanderson Ford some 35-40 years ago, I believe looking back we had the car for less than 2 years...we couldn't get rid of it fast enough...it immediately started 'overheating' and Sanderson Ford fix was to remove the thermostat for short periods of time at my expense, there don't have a whole upper floor of 'customer handlers' for a reason...poor experience, needless to say our last Sanderson Ford ...I'm only writing this review cause of the way they are 'crowing' over their superior customer service...we sure didn't see it

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best vehicle purchase experience

Our family just purchased our 17th vehicle from Sanderson Ford. Everything went so smooth. The purchase was quick and easy. Our salesman Larry Haidek was awesome. The finance manager Brian explained everything to us on every document that we had to sign. The START team member Will connected up our cell phone to the SYNC system and also signed us up with the all new Ford Pass App. We'll continue to buy our vehicles at Sanderson Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

This was the first time I have bought a car from Sanderson and I will do it again. Everyone was so friendly and helpful. What a great experience. I will tell everyone to buy at Sanderson Ford. Thank you very much, Jim Lewis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love Sanderson ford!

If you're going to buy a new car go see Jason Lopez! Absolutely amazing and has the most patience with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sold Me a Chevy, Who Knew!!

Andrea park was my sales person, and she was phenomenal. After I told them that having a Chevy on their lot was an eye sore and that they should just give the car to me for free, they didn't agree but they did give me what I feel was a fair price and after a horrendous week of experiences at the end of the year and month at other dealers, it was refreshing to work with Andrea and Sanderson. They negotiated quickly and didn't waste my time and they treated me with the respect that the other dealers I experienced sorely lacked. Great experience and who knows, if that new Ford Ranger is as cool as they say it will be, maybe I will put this Chevy Colorado right back where I found it and pick one up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Purchased a New Ford Escape

Best experience in purchasing a car ever. All the staff are so friendly and the sale took place in a short period of time. Sales staff were not aggressive in any part of the transaction. Highly recommended Ford Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sanderson Ford was great to deal with

Sanderson Ford was very pleasant to do business with. There was no pressure at all. They made it clear that they would be very informative, but that they didn't seem to care if I bought a vehicle or not. They were very happy that I bought a vehicle from them, but there was. I pressure at all to buy one, which is completely different from any other dealer I've been to. I highly recommend going to Sanderson Ford if you are interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase

We always have the best experience at Sanderson Ford. Mike Miller has helped us buy a couple of cars. Great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

This was the best experience I have ever had when buying a vehicle. Our salesman was Robert Collins, and he was very knowledgeable about everything and made our car buying experience very smooth. We will definitely recommend Sanderson Ford to all our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A large operation with many exceptional people!

I live near Albuquerque but flew to Phoenix to buy this car. NEVER in my life had I used the internet to car shop. So arrived a little nervous, was picked up at the airport and brought to the dealership. I met one after another of friendly, happy and genuinely grateful staff to work for this fine organization. Bryan Splittorff has taken exceptional care from start to finish to make this a success story to share here, and with my friends and family. I HIGHLY recommend you shop, meet the people, here their stories, and decide for yourselves. Excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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