Reviews
Service was great Ben Brown knows what he’s doing and no
Service was great Ben Brown knows what he’s doing and no doubt I got the best deal possible!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
My wife says that she has never been treated batter.
My wife says that she has never been treated batter. Granted because of some presell complications it took 2 full days of her vacation to get this truck but if wife is happy then I'm happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you and your wife with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Best experience!
Talked to Ryan.R scheduled an appointment. When I pulled up he had all the different vehicles we discussed that I was interested in and still walked the lot. Great staff and patient. We arrived, browsed, and signed papers within 2 hrs. Not being rushed at all.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your praise and kind comments about our team. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thank you again!
Excellent experience Sales person was polite,
Excellent experience Sales person was polite, professional and superbly knowledgeable. He kept me informed throughout the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Ordered a GMC 2500 Denali early 2021, vehicle came in
Ordered a GMC 2500 Denali early 2021, vehicle came in February 2022 and I wasn't even notified. I called only to be told it had been sold. I spoke to the ordering manager and had another one ordered. The price was a few thousand higher then my original order, I was assured that I wouldn't pay anything over what my original order invoice was. 2nd order comes in and it's not priced at my original order invoice and Henry Brown wouldn't stand behind the price I was guaranteed plus added on all this additional stuff I told them I originally didn't want . Also they pulled my credit 8 times and said they never pulled it and that those must have been soft pulls, soft pulls don't show up as inquiries. Then proceeded to tell me they couldn't get a bank to finance the truck and needed to submitit to more banks. Which one is it? You never checked my credit but yet can't get a bank to accept the loan?? Needless to say I walked. So here I am over a year later and still NO TRUCK!!! So not only do they sell your orders out from under you they don't keep their word!! Avoid this dealership at all costs!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case. We are sorry the truck in February did not work for you after you decided you did not want it. We are doing our best to work with you, with this new truck, and get your new purchase approved with the banks. We understand if you do not want this vehicle.
The truck in February was sold without me knowing! I never said I didn't want it. I called and was told by Dwayne the truck sold becasue he was told I didn't want it. I NEVER told him that, someone else did! You have an order contract from me and only me! You don't seem to care about making this right. You breached my order contract. Make it right!
The dealership was fantastic there were no problems at
The dealership was fantastic there were no problems at all other than getting a vehicle which was not the dealerships fault it was GM‘s fault
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Wasn’t pushy and kept the vehicle from being sold until
Wasn’t pushy and kept the vehicle from being sold until we got there to see it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Service was great Ben Brown knows what he’s doing and no
Service was great Ben Brown knows what he’s doing and no doubt I got the best deal possible!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Rick is my go to guy.
Rick is my go to guy. He’s not pushy, he will find what your looking for so you will have no regrets
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rick here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Sales person was responsive to questions, good with
Sales person was responsive to questions, good with follow up and follow through. His manager also good with communication. Finance was positive initially but felt different when I started asking questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!