Tempe Kia

Marcy a service agent at Tempe Kia AUTOPLEX displayed unacceptable and deeply unprofessional interaction I had with your service department at Tempe Kia Autoplex, specifically with your representative, Marcy. I scheduled a 3:45 PM appointment today to address a vehicle recall—an issue that should be treated with urgency and professionalism given its safety implications. Instead, I received a call shortly after scheduling informing me that the recall could not be performed because it was “too late in the day.” That explanation is completely unacceptable. If your service department has no intention of honoring appointments at that time, your system should not allow them to be booked in the first place. This is a basic operational failure. When I asked for a clear answer, Marcy responded with a dismissive and unprofessional attitude, stating that the system “isn’t smart enough.” That is not a solution—it’s an excuse. She then made irrelevant comments about technicians having families, which had nothing to do with the issue and only reinforced the lack of accountability being taken. At no point did she attempt to resolve the problem or offer a reasonable alternative. The situation escalated further when I requested to speak with a manager, identified as Scott. Instead of facilitating that request, Marcy’s behavior became even more disrespectful, and she abruptly hung up on me mid-conversation. Hanging up on a customer with an unresolved issue is unacceptable, unprofessional, and reflects a complete breakdown in customer service standards. Let me be clear: this entire interaction demonstrates a failure in basic professionalism, poor communication, and a disregard for customer time and safety—especially concerning a recall issue. I expect the following actions to be taken immediately: Direct follow-up from management regarding this incident A clear explanation of how this scheduling failure occurred Confirmation that appropriate corrective action is being taken with the employee involved Immediate assistance in rescheduling my recall service at a time that will be honored without issue If this matter is not addressed promptly and properly, I will have no issue escalating this further. I expect a response without delay outlining exactly how this will be resolved and what steps are being taken to ensure this does not happen again.

They are not honoring their signed agreement to provide me a part that is owed to me within the contract. They are in breach of contract. I purchased a 2023 Jeep Grand Cherokee Summit on the used lot from Tempe Kia. As a part of the purchase, the dealer promised a part that was missing on my bumper. Purchased the Jeep 11/28, followed up at the new year they ordered the wrong part apparently. Fast forward to 2/1 still no part and no one providing me updates. What bothers me is there is absolutely no contact aside from me following up. I reached out to Will last Tuesday to let me know and I haven’t gotten an update. It’s a signed contract that needs to be upheld. Deliver the part or let me know what is going on at least. Not a good first impression on the service/parts/after sale side. Researching legal routes at this point

They are not honoring their signed agreement to provide me a part that is owed to me within the contract. They are in breach of contract. I purchased a 2023 Jeep Grand Cherokee Summit on the used lot from Tempe Kia. As a part of the purchase, the dealer promised a part that was missing on my bumper. Purchased the Jeep 11/28, followed up at the new year they ordered the wrong part apparently. Fast forward to 2/1 still no part and no one providing me updates. What bothers me is there is absolutely no contact aside from me following up. I reached out to Will last Tuesday to let me know and I haven’t gotten an update. It’s a signed contract that needs to be upheld. Deliver the part or let me know what is going on at least. Not a good first impression on the service/parts/after sale side. Researching legal routes at this point

On January 1 I purchased a 2025 Telluride.Worked with Michael.He was very informative on vehicle.Great to work with and very patient.I highly recommend him.Bob G

SuperStars at Tempe Kia, Rodney, Ryan, Jeramie(J), Chuck. Team USA Paralympian had the experience of a Lifetime. I’ve traveled the world as a professional cyclist, and won gold, so I’m an expert when it comes to working with the best. Tempe Kia is the best. Their attention to detail, their compassion and concern for me as an individual was exceptional. Needing a special vehicle for my specific situation was their priority, and their ability to make sure I got exactly what I needed proves they are only concerned with one thing, perfection. Tempe Kia is the Gold Medalist in Arizona. I will race and win because of them.

Great experience, which is usually difficult to say about car dealerships! Very helpful and transparent, low pressure and very knowledgeable of the features of the vehicles. Even finance was great - and that's a feat in itself. Would definitely recommend to anyone looking for a vehicle.

Great sales staff. Would buy a car from Ron anytime but never at this dealership again. Finance was rude, condescending, and unprofessional. Worst experience I have EVER had at any dealership anywhere. I'll leave it at that since it would take too much time to explain why. Based on my experience I will not be servicing the car there at anytime in the future nor would I ever refer someone to this dealership. It is unfortunate that a single interaction can reflect so poorly on an organization on the whole. It would serve you well to remind every member of the staff how they contribute to the reputation of your business.

Tempe Kia always takes great care of my Kia Soul. I wouldn't go anywhere else.

Will and the team at Tempe KIA are great. I also loved the car wash AND the charge — especially since we live out of town. Thanks.

Loved that it was easy and fast. Most importantly FAST! Clean, friendly expensive, expensive expensive