Reviews
Great personal Service
Professional, offered updates to what was going on and offered a car if needed. We continue to come to Yates because the service and professionalism is appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for taking the time to share your feedback. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. Please continue to call or visit us whenever you have questions about your car, and well continue to provide great service. Warm regards, Ashley Grimes, (623)-748-5315.
Outstanding Dealership
This was the best experience we ever had in purchasing a new vehicle. Jordan that an outstanding job explaining all the features and going over all the controls. He is a great asset to your organization. Thank you all for what you did and we sure are happy with the new vehicle. Frank & Jean Lancisi
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Frank, for writing about your visit with us and congratulations on your new purchased car. I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Jordan is an asset to Yates Buick GMC and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Best regards, Ashley Grimes, (623)-932-1818.
Yates GMC service is a first-class operation
While the service was very expensive (more than I would have anticipated), I continue to have confidence in Yates, that I receive honest and professional service. I am thankful that I took my Denali to you immediately upon experiencing the service need. Mike was very helpful and kept me informed. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Curtis, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best dealer experience ever. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Thanks again, Ashley Grimes, (623)-932-1818.
Oil Change
Oil Change for the first time was a very pleasant experience. The young man in that department was friendly, professional, and respectful of my time. He did offer a car wash and I didn't get that but that was ok.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for taking the time to write this great survey. It is wonderful to hear that our staff at Yates Buick GMC was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Warm regards, Ashley Grimes, (623)-932-1818.
Proper service done right.
I appreciate Yates recommends work needed to be done and does not push sales of unnecessary service at the time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Don, we appreciate you taking the time to tell us about your pleasurable experience. The rest of the team work really hard to make sure our guests are completely satisfied and it's encouraging to hear of your exceptional experience. Feel free to let us know if we can help you with anything else. Remember to like us on Facebook and Twitter for our special offers and exclusive specials. Best regards, Ashley Grimes, (623)-932-1818.
Fast and Friendly service
They got my truck in and out in a timely manner like always. Friendly staff that make you feel welcome. I get all 4 of my vehicles serviced here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Derek, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Ashley Grimes, (623)-932-1818.
Great service, friendly and knowledgeable personne
I have always had very good service at Yates. Everyone is friendly, knowledgeable, and explain what needs to be done to keep our vehicle in tip-top shape.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darla, thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Sincerely, Ashley Grimes, (623)-932-1818.
They said what they would do and did it.
Shane, the service person, was very knowledgeable, pleasant, and an absolute delight to deal with. He was apologetic when my car had to stay overnight, and kept me informed all the way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacqueline, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that we provided you the best dealer experience ever! We look forward to seeing you again. Thanks again, Ashley Grimes, (623)-932-1818.
Dealership service - another great experience!
Great service staff at Yates Buick GMC. Service Advisor Shane Arsenault always takes care of our vehicles and we fully trust his recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darryl, thank you for the excellent review! It is great to know that Shane was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Warmest regards, Ashley Grimes, (623)-932-1818.
Service does make a difference !
Very happy with the gentleman that took care of our most recent visit. He, is on top of things and is much appreciated. The young lady in that department still needs more training.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Thanks again, Ashley Grimes, (623)-932-1818.