Reviews
Car was ready when we arrived.
Car was ready when we arrived. Easy price negotiation and financing was quick. Will buy from Vans again.
Car was ready when we arrived.
Car was ready when we arrived. Easy price negotiation and financing was quick. Will buy from Vans again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're thrilled that your car was ready and that pricing and financing went smoothly. We appreciate your loyalty and look forward to serving you again at Van Chevrolet.
I had a very disappointing experience with this
I had a very disappointing experience with this dealership and feel it’s worth sharing. A new sales team member, Luis, showed me a truck and told me the dealership owned it, explaining that it was currently at another lot and would be brought to their location the next day. Based on that representation, we set an appointment for me to come view the vehicle. When I arrived, the truck was not there. Instead, the focus immediately shifted to appraising my vehicle. I repeatedly asked to see the truck I had come for, and only after continued questioning was I told by the sales manager, Bret, that the truck was not at the dealership. Although I was frustrated, I remained calm. After further discussion, I was then told that the dealership did not actually own the truck and that the only way they would show it to me was if I “signed papers” first. At that point, I chose to leave. After a couple of minutes, I returned—still polite and calm—to ask the sales manager for his name. In front of more than 20 sales staff, he responded, “I don’t have to tell you my name. I’m having a sales meeting right now—please get out of the building.” I left without incident and am now writing this review in the hope that it helps others avoid a similar experience.
I had a very disappointing experience with this
I had a very disappointing experience with this dealership and feel it’s worth sharing. A new sales team member, Luis, showed me a truck and told me the dealership owned it, explaining that it was currently at another lot and would be brought to their location the next day. Based on that representation, we set an appointment for me to come view the vehicle. When I arrived, the truck was not there. Instead, the focus immediately shifted to appraising my vehicle. I repeatedly asked to see the truck I had come for, and only after continued questioning was I told by the sales manager, Bret, that the truck was not at the dealership. Although I was frustrated, I remained calm. After further discussion, I was then told that the dealership did not actually own the truck and that the only way they would show it to me was if I “signed papers” first. At that point, I chose to leave. After a couple of minutes, I returned—still polite and calm—to ask the sales manager for his name. In front of more than 20 sales staff, he responded, “I don’t have to tell you my name. I’m having a sales meeting right now—please get out of the building.” I left without incident and am now writing this review in the hope that it helps others avoid a similar experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We understand your frustration and appreciate you taking the time to leave a review. Your experience does not meet the standards of care that we strive to provide. Your feedback helps us identify areas where we can work to improve our processes and staff conduct. Please contact Becky or Anna in our Customer Relations Department at customerrelations@vanchevrolet.com so we can address this matter properly and work toward a resolution.
Those three gentlemen made me feel comfortable and
Those three gentlemen made me feel comfortable and confident with buying my car from the dealership.
Those three gentlemen made me feel comfortable and
Those three gentlemen made me feel comfortable and confident with buying my car from the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us. It truly means the world to hear that our team members created such a comfortable and confident environment during your car buying journey. We take great pride in ensuring every customer feels supported and at ease throughout the entire process. Your positive feedback about the exceptional service you received reflects the dedication we strive for every day. We are grateful for your trust in us and hope you absolutely love your new vehicle.
It was a fine transaction You should develop a better
It was a fine transaction You should develop a better process to deal with higher end customers. More of a concierge process for people wiling to buy the high end cars than don't want to go through the normal hassle of the dealership
It was a fine transaction You should develop a better
It was a fine transaction You should develop a better process to deal with higher end customers. More of a concierge process for people wiling to buy the high end cars than don't want to go through the normal hassle of the dealership
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are grateful for your positive feedback about your transaction with us. Your suggestion regarding a more personalized approach for customers interested in premium vehicles is valuable insight. We understand that purchasing higher-end vehicles often comes with different expectations for service and attention to detail. Your feedback about developing a more refined customer experience helps us better understand what discerning buyers are looking for. We appreciate you taking the time to share your thoughts, as input like yours helps us continuously improve how we serve our customers across all vehicle categories.
Every single salesperson and employee we came in contact
Every single salesperson and employee we came in contact with were extremely congenial and helpful. What a difference from Midway ????
Every single salesperson and employee we came in contact
Every single salesperson and employee we came in contact with were extremely congenial and helpful. What a difference from Midway ????
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with our team. We are delighted to hear that every team member you encountered provided such welcoming and supportive service. Your kind words about our staff's helpful approach truly mean the world to us. We take great pride in creating a positive environment where our customers feel valued and well-cared for throughout their visit. It brings us joy to know we made such a positive impression and that your experience stood out in such a meaningful way.
Super easy transaction!
Super easy transaction! Car is working out great. Ron is always my first call when looking for a car.
Super easy transaction!
Super easy transaction! Car is working out great. Ron is always my first call when looking for a car.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are excited to hear about your smooth and straightforward experience with us! It's wonderful that your vehicle is serving you well and meeting your expectations. We truly value your continued trust in choosing us for your automotive needs, and we're honored to be your go-to destination when you're in the market for a new car. Your loyalty means everything to us, and we look forward to helping you again in the future.
Enzo Godoy and Ron Daly are great to deal with.
Enzo Godoy and Ron Daly are great to deal with. No xxxxxxxx, just providing great customer service.
Enzo Godoy and Ron Daly are great to deal with.
Enzo Godoy and Ron Daly are great to deal with. No xxxxxxxx, just providing great customer service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are honored to hear about your outstanding experience with our team members. It's wonderful to know that you received exceptional customer service that met your expectations. Your recognition of the straightforward and genuine approach you experienced reflects exactly what we strive to provide every customer. We truly appreciate you taking the time to share your positive experience.
The buying experience was excellent.
The buying experience was excellent. I always recommend this dealership to people i know. I have been buying here for years and will continue to do so.
The buying experience was excellent.
The buying experience was excellent. I always recommend this dealership to people i know. I have been buying here for years and will continue to do so.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted to hear about your wonderful buying experience with us! Your loyalty over the years means everything to our team, and we truly value customers like you who trust us with their automotive needs. It's heartwarming to know that you feel confident recommending us to friends and family. We look forward to continuing to serve you for many more years and providing the same excellent experience that keeps you coming back.
Gerardo was amazing and deserves a huge bonus.
Gerardo was amazing and deserves a huge bonus. Without his professionalism and willingness to get me the deal i needed i most likely would not have bought the truck from Van Chevrolet. Gerardo definitely goes above and beyond to take care of his customers!
Gerardo was amazing and deserves a huge bonus.
Gerardo was amazing and deserves a huge bonus. Without his professionalism and willingness to get me the deal i needed i most likely would not have bought the truck from Van Chevrolet. Gerardo definitely goes above and beyond to take care of his customers!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear about your outstanding experience with our team member. Your feedback about receiving exceptional professionalism and going above and beyond for customers truly means the world to us. It's wonderful to know that you were able to get the deal you needed and felt well taken care of throughout your truck purchase. We're grateful for customers like you who recognize when our team members provide outstanding service. Thank you for choosing us and for taking the time to share your positive experience.
Quick and easy transaction.
Quick and easy transaction. In and out in around 1 hour. Alex made it a great experience
Quick and easy transaction.
Quick and easy transaction. In and out in around 1 hour. Alex made it a great experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your smooth and efficient experience. It's wonderful that your visit was handled so promptly and that Alex provided exceptional service during your time with us. We truly value customers like you who take the time to share their positive experiences, and we're thrilled that we could make your transaction both quick and pleasant. Your feedback helps us continue delivering the quality service that our customers deserve.