Reviews
It was a fine transaction You should develop a better
It was a fine transaction You should develop a better process to deal with higher end customers. More of a concierge process for people wiling to buy the high end cars than don't want to go through the normal hassle of the dealership
It was a fine transaction You should develop a better
It was a fine transaction You should develop a better process to deal with higher end customers. More of a concierge process for people wiling to buy the high end cars than don't want to go through the normal hassle of the dealership
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I had a very disappointing experience with this
I had a very disappointing experience with this dealership and feel it’s worth sharing. A new sales team member, Luis, showed me a truck and told me the dealership owned it, explaining that it was currently at another lot and would be brought to their location the next day. Based on that representation, we set an appointment for me to come view the vehicle. When I arrived, the truck was not there. Instead, the focus immediately shifted to appraising my vehicle. I repeatedly asked to see the truck I had come for, and only after continued questioning was I told by the sales manager, Bret, that the truck was not at the dealership. Although I was frustrated, I remained calm. After further discussion, I was then told that the dealership did not actually own the truck and that the only way they would show it to me was if I “signed papers” first. At that point, I chose to leave. After a couple of minutes, I returned—still polite and calm—to ask the sales manager for his name. In front of more than 20 sales staff, he responded, “I don’t have to tell you my name. I’m having a sales meeting right now—please get out of the building.” I left without incident and am now writing this review in the hope that it helps others avoid a similar experience.
I had a very disappointing experience with this
I had a very disappointing experience with this dealership and feel it’s worth sharing. A new sales team member, Luis, showed me a truck and told me the dealership owned it, explaining that it was currently at another lot and would be brought to their location the next day. Based on that representation, we set an appointment for me to come view the vehicle. When I arrived, the truck was not there. Instead, the focus immediately shifted to appraising my vehicle. I repeatedly asked to see the truck I had come for, and only after continued questioning was I told by the sales manager, Bret, that the truck was not at the dealership. Although I was frustrated, I remained calm. After further discussion, I was then told that the dealership did not actually own the truck and that the only way they would show it to me was if I “signed papers” first. At that point, I chose to leave. After a couple of minutes, I returned—still polite and calm—to ask the sales manager for his name. In front of more than 20 sales staff, he responded, “I don’t have to tell you my name. I’m having a sales meeting right now—please get out of the building.” I left without incident and am now writing this review in the hope that it helps others avoid a similar experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Those three gentlemen made me feel comfortable and
Those three gentlemen made me feel comfortable and confident with buying my car from the dealership.
Those three gentlemen made me feel comfortable and
Those three gentlemen made me feel comfortable and confident with buying my car from the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Every single salesperson and employee we came in contact
Every single salesperson and employee we came in contact with were extremely congenial and helpful. What a difference from Midway ????
Every single salesperson and employee we came in contact
Every single salesperson and employee we came in contact with were extremely congenial and helpful. What a difference from Midway ????
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with our team. We are delighted to hear that every team member you encountered provided such welcoming and supportive service. Your kind words about our staff's helpful approach truly mean the world to us. We take great pride in creating a positive environment where our customers feel valued and well-cared for throughout their visit. It brings us joy to know we made such a positive impression and that your experience stood out in such a meaningful way.
Super easy transaction!
Super easy transaction! Car is working out great. Ron is always my first call when looking for a car.
Super easy transaction!
Super easy transaction! Car is working out great. Ron is always my first call when looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are excited to hear about your smooth and straightforward experience with us! It's wonderful that your vehicle is serving you well and meeting your expectations. We truly value your continued trust in choosing us for your automotive needs, and we're honored to be your go-to destination when you're in the market for a new car. Your loyalty means everything to us, and we look forward to helping you again in the future.
The buying experience was excellent.
The buying experience was excellent. I always recommend this dealership to people i know. I have been buying here for years and will continue to do so.
The buying experience was excellent.
The buying experience was excellent. I always recommend this dealership to people i know. I have been buying here for years and will continue to do so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are delighted to hear about your wonderful buying experience with us! Your loyalty over the years means everything to our team, and we truly value customers like you who trust us with their automotive needs. It's heartwarming to know that you feel confident recommending us to friends and family. We look forward to continuing to serve you for many more years and providing the same excellent experience that keeps you coming back.
Enzo Godoy and Ron Daly are great to deal with.
Enzo Godoy and Ron Daly are great to deal with. No xxxxxxxx, just providing great customer service.
Enzo Godoy and Ron Daly are great to deal with.
Enzo Godoy and Ron Daly are great to deal with. No xxxxxxxx, just providing great customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are honored to hear about your outstanding experience with our team members. It's wonderful to know that you received exceptional customer service that met your expectations. Your recognition of the straightforward and genuine approach you experienced reflects exactly what we strive to provide every customer. We truly appreciate you taking the time to share your positive experience.
Gerardo was amazing and deserves a huge bonus.
Gerardo was amazing and deserves a huge bonus. Without his professionalism and willingness to get me the deal i needed i most likely would not have bought the truck from Van Chevrolet. Gerardo definitely goes above and beyond to take care of his customers!
Gerardo was amazing and deserves a huge bonus.
Gerardo was amazing and deserves a huge bonus. Without his professionalism and willingness to get me the deal i needed i most likely would not have bought the truck from Van Chevrolet. Gerardo definitely goes above and beyond to take care of his customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased to hear about your outstanding experience with our team member. Your feedback about receiving exceptional professionalism and going above and beyond for customers truly means the world to us. It's wonderful to know that you were able to get the deal you needed and felt well taken care of throughout your truck purchase. We're grateful for customers like you who recognize when our team members provide outstanding service. Thank you for choosing us and for taking the time to share your positive experience.
Quick and easy transaction.
Quick and easy transaction. In and out in around 1 hour. Alex made it a great experience
Quick and easy transaction.
Quick and easy transaction. In and out in around 1 hour. Alex made it a great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your smooth and efficient experience. It's wonderful that your visit was handled so promptly and that Alex provided exceptional service during your time with us. We truly value customers like you who take the time to share their positive experiences, and we're thrilled that we could make your transaction both quick and pleasant. Your feedback helps us continue delivering the quality service that our customers deserve.
The people we delt with were very pleasant to work with i
The people we delt with were very pleasant to work with i would so encourage other to try you out. The only real issue is how far we had to travel.
The people we delt with were very pleasant to work with i
The people we delt with were very pleasant to work with i would so encourage other to try you out. The only real issue is how far we had to travel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your positive experience with our team. Your kind words about our staff being pleasant to work with truly mean a lot to us. We understand that making the journey to visit us required some extra effort on your part, and we genuinely appreciate that you took the time to travel to our location. Thank you for encouraging others to give us a try - your recommendation speaks volumes about the service you received.