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Reviews
Write a reviewBattery and low beam headlight
Quick. Less $ than competition on light. Always take my vehicle there
Hello Clifford, we are glad to know you always bring your vehicle to us. We provide quick service to all our customers and look forward to helping you with any of your future needs. Penske Chevrolet appreciates your business.
Red Corvette
Great Service, Short waiting time. Will be back again for services
Thank you for the five-star review, Cheryl! We look forward to assisting you again at Penske Chevrolet.
Penske oil change and new spark plugs
Nice except my oil change wasn?t reset on the computer. It came on just a few days later and I had to use a YouTube video to reset it myself.
Sheryl, thank you for taking the time to share your feedback with us regarding your recent service visit for an oil change. We are pleased to know your overall experience went well and if you would like to discuss anything in further detail, please feel free to reach out to us directly. Thank you, again.
Perry Beeney
Penske was great to deal with and I will buy from them again
Hello Wendy. We are so glad that you had such a great experience with us at Penske Chevrolet. We hope to see you again.
Penske Chevrolet is dishonest!
I agreed to a price and put a $2000 deposit on a new incoming truck a month ago. When the truck arrived they stated that they would not sell the truck for the previously agreed upon price. They had another buyer that they could price gouge, so they refused to honor my deal. Penske Chevrolet is a dishonest dealership that will absolutely, 100% scam you if you let them. Roger Penske should be ashamed to have his name on this place.
Matt, Your feedback is important to us here at Penske Chevrolet and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com
I contacted Penske Chevrolet in Indianapolis to buy a new
I contacted Penske Chevrolet in Indianapolis to buy a new Chevy Silverado 2500 they had coming in. Cameron, my sales person, was responsive and friendly. However, he told me his management refused to sell me the truck, even for their full asking price, because I live out of state and didn't have a trade they could make even more money on. I guess they only sell cars to people that not only buy the car for full price, as I agreed to, but also provide them additional profit streams. That is a new first for me, a car dealer refusing to sell me a truck a full asking price because I wasn't spoon feeding additional profit to them. They think because it is out of state people they treat this way, that it won't haunt them, but my family lives in Indianapolis and they have promised not to give their business to Penske and they have already told their friends the story on Facebook with expected results. People already don't trust dealers, shady stuff like this just fuels that stereotype. Max Profit first, customer last.
Rob, Your feedback is important to us here at Penske Chevrolet and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com
The GM reached out and gave their reasoning for their policy. While I still don’t agree with it, I can see the logic behind it and appreciate the follow up.
Max profit first, customer last
I contacted Penske Chevrolet in Indianapolis to buy a new Chevy Silverado 2500 they had coming in. Cameron, my sales person, was responsive and friendly. However, he told me his management refused to sell me the truck, even for their full asking price, because I live out of state and didn't have a trade they could make even more money on. I guess they only sell cars to people that not only buy the car for full price, as I agreed to, but also provide them additional profit streams. That is a new first for me, a car dealer refusing to sell me a truck a full asking price because I wasn't spoon feeding additional profit to them. They think because it is out of state people they treat this way, that it won't haunt them, but my family lives in Indianapolis and they have promised not to give their business to Penske and they have already told their friends the story on Facebook with expected results. People already don't trust dealers, shady stuff like this just fuels that stereotype. Max Profit first, customer last.
Rob, We take our customer feedback very seriously and would like the opportunity to learn more about your experience working with our Sales Team. Can you please send your preferred contact method to me? Thank you, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com
Keith McBride Review
I had an appointment for 8am. I had set it up over 2 weeks ago. When I drove in, no one greeted me. Everyone stayed at their desk and I had to approach the person behind one of the desk. My even though I had an appointment for 8am my vehicle did not get looked at till 9am. Why set an appointment if you can't meet the time that is requested?
James, thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your recent service experience. Can you please email me at sbodenhamer@penskeautomotive.com with your preferred contact information? I appreciate your time! Best, Scott Bodenhamer, Service Manager Penske Chevrolet, Sbodenhamer@penskeautomotive.com
They dropped when I wanted more than minimum for my...
They dropped when I wanted more than minimum for my vehicle on a trade. They stopped e-mails when I requested more.
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your trade-in. Would you mind emailing your preferred contact information to me at jace.smith@penskeautomotive.com? I look forward to speaking with you. Best Regards, Jace Smith General Manager Penske Chevrolet Jace.Smith@penskeautomotive.com
Trust Jeff Copeland
Jeff Copeland's integrity, business ethics and complete honesty has been proven time and time again. 15 years with Penske and Jeff. Thank you Jeff. Vicki Kaufman
Hi, Vicki! Thank you for the 5-stars and feedback! The team is glad your experience was honest. We look forward to future visits.