Reviews
They take tremendous care of my INFINITI.
They take tremendous care of my INFINITI. I feel very comfortable with every recommendation they make for maintenance of my car. I will keep going there for service work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dreyer & Reinbold South of Greenwood is my go to for
Dreyer & Reinbold South of Greenwood is my go to for maintenance and repairs. The prompt service and customer service is top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear. Thanks for your wonderful 5 star review! We appreciate the feedback and look forward to working with you again.
I absolutely love taking my car to Dreyer and Reinbold
I absolutely love taking my car to Dreyer and Reinbold Infiniti North. My service advisor, Jerry Brown and all of the staff are the best. I am always treated with courtesy and professionalism. I recently visited the dealership to get an estimate to have a screw that was stuck in my cigarette lighter removed and to have my glove compartment repaired. They took care of both at no charge to me, and this is not the first time I have received a courtesy repair. It is always nice to know that you are appreciated as a customer! I highly recommend this dealership if you are planning to purchase an Infiniti or you are looking for a fair and reputable dealership to have your Infiniti serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you coming back to our store for your continued maintenance on your INFINITI. I hope you know we are JUST as happy to count you as one our family! Thank you for the kind words in your FIVE STAR REVIEW and for taking the time to post those on the DealerRater website. We look forward to seeing you again!
The Best service department I have ever interacted with.
The Best service department I have ever interacted with. Outstanding service, prompt update on the status of my vehicle, work completed to schedule as promised. Total Professionals!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so very much for taking the time to post such a wonderful review and letting the world know how much you enjoy having your Q50 serviced at Dreyer and Reinbold INFINITI !! We value your willingness to allow us to maintain your INFINITI; we look forward to keeping you happy for years to come! Thanks, again.
Initially spoke to sales associate through email about
Initially spoke to sales associate through email about vehicle for sale online. Stated he wouldn’t accept any offers online prior to seeing the vehicle. I drive a hour to check it out and wouldn’t even sit down to talk about my cash offer for a vehicle. It’s kind of bizarre when he wasn’t the decision maker on the buying process just the middle man. He was stuck on the price of the vehicle they had for over a month and I had concerns with what they fixed. Won’t go back there and waste my time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you Mr. Derrick Bess for your review as well as your long drive from your home to our facility. We are grateful that you liked the vehicle well enough to make a very generous offer. I am also very sorry we were unable to accept that offer. I wish you the absolute best of luck in finding the perfect car at the best possible price. Scott Kenney
Andrew Weiss comes of as your stereotypical sleezy car
Andrew Weiss comes of as your stereotypical sleezy car salesman that lacks courtesy and professionalism. You know within about 1 minute of talking to him on the phone that he's someone that you don't want to do business with. He's also willing to continue a rant email back and forth after I told him that I wasn't interested in purchasing a car from him because he was completely unwilling to negotiate at all, even though at the end he admitted that he may have been. I'm happy to take my business to someone else.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you, Mr. Aaron Preslin, for taking time to post your review of Dreyer and Reinbold INFINITI and your dealings with our store. I am terribly sorry we were unable to make you satisfied. Andrew Weiss is the salesperson with whom you dealt; he has been with our company for many, many years and he has hundreds and hundreds of extremely satisfied clients. I understand that sometimes people simply do not “click” and for that I apologize. The times in which we live in are the most unique that I have seen in over forty years of being in the automobile industry; I am sure you have witnessed the myriad of issues facing many industries like the real estate market, financial markets and others that are tasked with dealing with shortages of all types. It is truly unfortunate that sometimes we do not find a common ground during negotiations and I am very sorry that we could not agree on a price with you. I thank you sincerely for pointing out one of our deficiencies. It’s always tough to swallow the negative comments but your review will certainly help us to perform better in the future. We all wish you the very best luck in finding the perfect car. Regards, Scott Kenney
Scott, Thank you for the professional sounding reply. Even though Andrew has a long tenure with your dealership, it looks like he has opportunities for improvement in the communication and the way he deals with potential customers. Here is a quote directly from Andrew via email, "I told you our price is the price . And then you my stereotypical customer offers $6500 off I told you and you didnt listen like a typical customer Good luck with Carvana they sell GARBAGE and you get what you pay for !" I'm a little confused about your wording though, where you said, "sometimes we do not find a common ground during negotiations and I am very sorry that we could not agree on a price with you." Andrew stated "the price is the price" and was completely unwilling to negotiate the price that was listed. If you are going for a more Carvana model with non-negotiable prices, you should probably state that clearly in your ads to eliminate wasting both the time of the salesman and of the potential customer along with the tension that went back and forth in our exchanges. Even after I told him that I wasn't interested in the car if negotiation was not possible, he continued to reach out to me making it almost seem like it might be. If that is the case where the car price might be negotiable, feel free to have a different salesman other than Andrew reach out to me. Thanks, Aaron
Terrific!
Terrific! Polite, experienced, Met me after closing. My arrival was delayed due to unusual traffic problem. They really went out of their way to help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful 5 star review. It was a pleasure to service your vehicle
These are just great people to work with.
These are just great people to work with. Friendly, competent, and very efficient. It is a pleasure to work with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service was performed by Dreyer & Reinbold Infiniti
My service was performed by Dreyer & Reinbold Infiniti South of Greenwood. Service Consultant Karen Dunbar is the absolute BEST! She always calls to inform me of anything the service technicians discover during my service. She explains what has been found and the level of severity. My car is always washed and interior vacuumed and ready on time. I will always buy my cars where Karen Dunbar works because she provides that level of comfort of knowing when I make a purchase if something is right she will make it right. She always does.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always excellent customer care!
I've used Dreyer & Reinbold Northside Infiniti for service and sale for several years. They always provide quick and efficient service at a reasonable price. Their staff takes great care of me and when it was time to make a purchase, it was a smooth and convenient process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Greg, for taking the time to give us such a wonderful FIVE STAR REVIEW!