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2014 state dealer award
View 5 awards
2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2021 consumer dealer award

Reviews

(1,591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Toyota from DealerRater.

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I recently purchased a Ford Fusion from Tom Wood Toyota...

I recently purchased a Ford Fusion from Tom Wood Toyota and had a great experience. Everyone there was friendly and helpful. Will recommend to others!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Experience!

We recently purchased a 2012 Ford Fusion from Tom Wood Toyota and had a great experience. Everyone there was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great first-time purchase experience

I had called Tom Wood Toyota based on a TV incentive to get more information. Jeremy Janes left a great first impression because he took the time (about 20 minutes) to answer all of my questions. At the appointment I ended up making with him, he gave us his full attention. I test drove 4 cars, went back and forth between our final 2, and we decided on the Rav-4 Limited. Jeremy knew his vehicles inside and out. He was so knowledgable and we felt very confident we made an informed decision with his help. We probably took longer than most to made our decision; we were there for 5 hours. Jeremy was patient to go over payment options with us and didn't hesitate to explain how they got to the numbers. He also made sure to go through all the manuals with us. And before we drove the car off the lot, he made sure we knew how everything worked. We have never had such a great experience purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Cagle

The guys at Tom Wood were wonderful from start to finish, no hassle, down to business to help us get a good deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales person was friendly up front and honest. Also he...

Sales person was friendly up front and honest. Also he was very accomadating to my crazy schedule and keep the car available until I was able to meet him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Robbie Rodriguez and the other staff members where so...

Robbie Rodriguez and the other staff members where so patient and helpful with my experience. They just walked me through the transition with ease and so much care.I'd like to say thank you to the staff.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank you Robbie and staff

Robbie Rodriguez and the other staff members that saw about my where very patient and helpful to me. From the first introduction to when I drive off the car lot with my new car. Thank you for a smooth and easy transition.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for this review and your recommending Tom Wood Toyota. I agree, Robbie does a GREAT job trying to make sure every customer gets what they want. Please come back and see us. Thanks again, Brian Hefner General Manager

Good service

My experience at this dealer was very good, and I would recommend this to a friend or relative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for this review and your recommending Tom Wood Toyota. Brian Hefner General Manager

New car , Great help!

I walked into the dealer preparing to be turned away or offered an old car with a huge payment but Robbie Rodriquez was there to help! Not only was I not turned away but I got 2011 new car with affordable payments! Great help, Great Service, Thanks to everyone who help in the entire process.. Im a happy customer who loves her new car !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for this review and your recommending Tom Wood Toyota. I agree, Robbie does a GREAT job trying to make sure every customer gets what they want. I love hearing from Happy Customers. Please come back and see us. Thanks again, Brian Hefner General Manager

My experience was great and I recommend Tom Wood Toyota...

My experience was great and I recommend Tom Wood Toyota Scion to a relative or friend. The customer service was also very good and I am happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.