Reviews
Extremely uncompetitive.
Extremely uncompetitive. The service team in the worst. No follow ups, no loaners for 2 weeks.
Extremely uncompetitive.
Extremely uncompetitive. The service team in the worst. No follow ups, no loaners for 2 weeks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Emilio took great care of us.
Emilio took great care of us. He made the experience easy and hassle-free. Very satisfied customers.
Emilio took great care of us.
Emilio took great care of us. He made the experience easy and hassle-free. Very satisfied customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
Thank you for sharing your positive experience with Lorenzo Buick GMC. It's good to know our team could provide an easy and hassle-free service.
Very bad service, they don't answer calls, they don't
Very bad service, they don't answer calls, they don't return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information. The service is terrible. The person who served us was Adrian, a terrible worker.
Very bad service, they don't answer calls, they don't
Very bad service, they don't answer calls, they don't return messages, they had the car for a month and fifteen days, they didn't give answers about what they did to it nor did we receive any information. The service is terrible. The person who served us was Adrian, a terrible worker.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I would really appreciate the chance to speak with you regarding your experience here at Lorenzo Buick GMC. Please contact me at your earliest convenience. Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400
EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE
EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100%
EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE
EXCELNTE SERVICIO Y MUY PROFECIONALES EL COLECTIVO DE TRABAJO DE LORENZO GMC Y EN ESPECIAL MI VENDEDOR ISAEL CABRERA QUE ESTA SIEMPRE AL TANTO DE TODO LOS RECOMIENDO 100%
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gracias por recomendarnos. Nuestro equipo está dedicado a proporcionar un excelente servicio en Lorenzo Buick GMC.
My worst nightmare was going to this place to get an oil
My worst nightmare was going to this place to get an oil change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, they never found it, I had to show them the letter from GMC about the problem and they still asked me to leave the car at the dealership. They told me they didn't have a loaner car to give me and denied me a ride to my house because there was no staff. So they didn't fix the recall, they never washed my car and they only did an oil change that took 2 hours and 40 minutes. And this because I went out to get my car, no one offered me information, there was no maintenance manager on site and my advisor was hard to find. Very rude staff and poor customer service.
My worst nightmare was going to this place to get an oil
My worst nightmare was going to this place to get an oil change and a recall repaired on my car. I spent 2 hours and 40 minutes waiting. I had an appointment but that didn't matter.Regarding the recall, they never found it, I had to show them the letter from GMC about the problem and they still asked me to leave the car at the dealership. They told me they didn't have a loaner car to give me and denied me a ride to my house because there was no staff. So they didn't fix the recall, they never washed my car and they only did an oil change that took 2 hours and 40 minutes. And this because I went out to get my car, no one offered me information, there was no maintenance manager on site and my advisor was hard to find. Very rude staff and poor customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We appreciate you sharing your feedback with us. I would like to speak with you about the time taken for your recent appointment with our Service Team when visiting to take care of a recall, as well as your request for a ride to your house during the wait. At your earliest convenience, please reach out to me directly so we may discuss this further. Sincerely, Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400
Mi terrain 2024 de la nada dejo de encender un lunes, la
Mi terrain 2024 de la nada dejo de encender un lunes, la grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, gracias a él, el día viernes por fin me entregaron el carro reparado. Gracias
Mi terrain 2024 de la nada dejo de encender un lunes, la
Mi terrain 2024 de la nada dejo de encender un lunes, la grúa la dejo en el dealer, pero no tuve ninguna respuesta o seguimiento hasta el jueves que el Sr. Jason S. Se encargó de mi caso personalmente, gracias a él, el día viernes por fin me entregaron el carro reparado. Gracias
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nos alegra saber que nuestro equipo pudo ayudarle con su Terrain 2024 y que todo se resolvió satisfactoriamente. Agradecemos su paciencia y tiempo, siempre estamos aquí para servirle en Lorenzo Buick GMC.
Son Los mejores , muy buena atencion con sus clientes,
Son Los mejores , muy buena atencion con sus clientes, hacen Hasta lo impossible para que el cliente se vaya contento
Son Los mejores , muy buena atencion con sus clientes,
Son Los mejores , muy buena atencion con sus clientes, hacen Hasta lo impossible para que el cliente se vaya contento
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gracias por sus amables palabras hacia nuestro equipo en Lorenzo Buick GMC. Nos alegra saber que quedamos a la altura de sus expectativas. Que tenga un excelente día.
Great service and excellent guidance throughout the
Great service and excellent guidance throughout the purchase process. The salesperson was for fly and polite
Great service and excellent guidance throughout the
Great service and excellent guidance throughout the purchase process. The salesperson was for fly and polite
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback. We appreciate you choosing Lorenzo Buick GMC.
El departamento de servicio no cumple con su trabajo el
El departamento de servicio no cumple con su trabajo el servicio más malo de Miami
El departamento de servicio no cumple con su trabajo el
El departamento de servicio no cumple con su trabajo el servicio más malo de Miami
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We appreciate you taking the time to share your feedback with us. I would like to speak with you and learn more about your experience with our Service Team. Whenever you can, please reach out to me directly so we may discuss this in greater detail. Best regards, Jason Sandager General Manager Lorenzo Buick GMC jsandager@lorenzobuickgmc.com 305-436-8400
Lorenzo Buick GMC is an excellent dealership with
Lorenzo Buick GMC is an excellent dealership with outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above and beyond to make sure everything is smooth and stress-free. Highly recommended.
Lorenzo Buick GMC is an excellent dealership with
Lorenzo Buick GMC is an excellent dealership with outstanding customer service. Ivan Sandino is truly amazing, knowledgeable, patient, and very helpful throughout the entire process. He goes above and beyond to make sure everything is smooth and stress-free. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us this great review. We're glad to hear you had a positive experience at Lorenzo Buick GMC and that our team was able to make the process smooth and stress-free. We truly appreciate your recommendation and look forward to assisting you again in the future.