Reviews
This is our 5th car purchased and we have always been
This is our 5th car purchased and we have always been happy with the customer service. We will continue to purchase future cars. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Carla, thank you so much for the positive review! Feel free to stop by if you ever need any more help.
My repair history has been suspect, particularly with
My repair history has been suspect, particularly with their express service for standard maintenance. Twice I?ve taken a vehicle in for service and they?ve managed to screw it up, compromising the integrity of my vehicle. Oil and other fluids leaking out and staining my driveway and triggering alarms on my dash, due to poorly executed service on simple things. I would avoid this dealer, they broke my trust.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Ron, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM North Phoenix. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
Excellent process, informed sales team that went out of
Excellent process, informed sales team that went out of their way to make sure I got exactly what I was after with NO pressure or silly games. A perfect buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
It took way too long.
It took way too long. I paid with cash, it should have been in and out. Our sales person kept disappearing on us.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello Lorie, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (480) 630-2825.
Great customer service very helpful and very attentive.
Great customer service very helpful and very attentive. Everyone was very professional and listen to what I wanted
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
The service shop was very professional and the service
The service shop was very professional and the service was top notch Repairs were done in a timely manner even though I was a walk in customer from out of town
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eric, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Purchased the vehicle in November we did not receive it
Purchased the vehicle in November we did not receive it till 1 month later. The repairs they were going work on were not repaired properly. To make matters worse they never return my calls or text they gave me the run around. It was the worst experience I ever had dealing with a dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Maria, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Do not take your vehicle in for service here!
Do not take your vehicle in for service here!! I had a water pump replaced on my Jeep Wrangler. I noticed it was dripping from what appeared to be a thermostat. Found that this service dept had loosened the thermostat bleater when they replaced the water pump and never tightened it back up. Then when I picked the jeep up they had closed the radio antenna in the passenger door. I've purchased many new and used vehicles from this dealership. Never again!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM North Phoenix take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2825 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Thank you for the response but not sure how you are going to resolve the issues I've had with your service department. I'm certainly never going to have your service department ever work on any of my vehicles again. I just wanted you to be aware of the actions of your service department and let others know my experience.
I really appreciate the efforts that Robert Williams took
I really appreciate the efforts that Robert Williams took with our extended warranty. He was very helpful. I am not very appreciative about how long it took to get may car repaired. 23 days is far too long even if some of the work needed to be done at an outside shop. Also, I was told that the car needed motor mounts and a driveshaft but when I picked it up I was told the motor mounts were not needed. No real explanation of why that changed.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Harold, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 630-2825 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Although the DealerRater system shows that I responded at 6:23 PM, the reality is that I called at 11:16 AM MST. I just tried to contact the "General Manager" at the phone number listed below. The number goes to a general menu asking for which department I wanted to contact, Service, Parts, etc. There is no human to speak with at any time and I don't know which department the "General Manager" is located in. Also there is no name associated with "General Manager" so I wouldn't know who to ask for if there was any human to speak with. Please write back and give me a direct line for "General Manager" because I'm pretty irritated with the communication so far.
Made a deal with the GM of Sales, had terms agreed on and
Made a deal with the GM of Sales, had terms agreed on and allowed him to run credit, approved and ready to go per my email at noon from the GM. I was supposed to pick up the car afterwork and finalize paperwork at 6PM. When i get there at 6 he was gone and the car was sold. No call, no email just a big waste of time and a hard inquiry on my credit. Good luck, id buy elsewhere
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com