Reviews
Servace area
I have a pre-paid oil change agreement. No muss or fuss. I come in and they change my oil without the pressure of other costly mainteenance that I can perform
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Respectfully, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Great Service
I had a great experience with the service dept - they got me in and out quickly and did a great job on my truck.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Respectfully, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Well-organized team - pleaseant staff
Well-organized team...drop off & pick up went smoothly. Staff was friendly & called me to explain work that needed to be done. Very pleasant customer experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Timothy, we are pleased to hear that you had an excellent service experience. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. Sincerely, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Wonderful Courtesy and service
Wonderful. I dropped my car off while the courtesy driver was at lunch. The parts driver on her own initiative and after checking with manager, offered to drive me home so I wouldn't have to wait for an hour. Wonderful service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience with us, Kathleen. It is important to us that we ensure quality customer care for each of our guests. We're happy to know that our service team was able to make a positive impact on your experience and we look forward to working with you again! If you haven't, visit us on Facebook and Twitter for access to our specials, offers and exclusive content. Regards, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Perfection, if I've ever seen it.
As corny as it may sound, Chris Drew Mann, put me in the car of my dreams. Chris helping to get me in my Nissan Rogue, has made my commute and LIFE a million times easier, without a doubt. I sleep better now, knowing I have a SAFE, RELIABLE, and AFFORDABLE car. People seeing me in my sweet ride, has given me new level of confidence, and a smile every day. Before going anywhere else, GO to Porter Ford. Thank you, Chris. Thank you, Porter Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rev. Andrew, I am delighted to hear you are enjoying your new purchase. At Porter Ford, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Chris was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. All the best, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Excellant Buying Experience
Great Sales staff, Rodney Redmond is a GREAT Sales person. No "dickering around" about the Price. We requested that Rodney give us a Bottom Line price, He did and it was obviously agreeable, We bought a 2014 Escape Titanium. P.S. We thought we were going to buy a Honda CRV, but the Escape is a much superior vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicholas, thank you for leaving this glowing feedback. We appreciate your feedback and are happy to hear that Rodney was able to meet your needs. At Porter Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. Congratulations on your new Escape! We look forward to assisting you with your future sales and service needs. All the best, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Very helpful
Very helpful. I needed to sync my new phone to my Ford Escape and did it for me. We even tested to make sure it worked to my satisfacation. Thank you very much!!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valarie, we are pleased to hear that you had an excellent experience with our service team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook and Twitter pages. All the best, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Terri Gray - Knowledgeable, helpful ,very pleasant
The way I have always been treated by people such as Terri Gray. Everything is explained carefully and all work done on time. Simply, a very pleasant experience at Porter Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave a review about your experience with Terri at our service department. We're glad to hear that you felt the Porter Ford team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Warm regards, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
great service
when I went in someone was there to take my truck right away for an oil change and it didn't take very long
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Peter, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Porter Ford for your vehicle needs. Warm regards, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809
Great Service
I felt taken care of. I know nothing about cars and it would be easy to take advantage of me, but you guys didn't and I am thankful for that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ian, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and professional service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that the service team assisted you in such a detailed and customized manner. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb service department specials! Warm regards, J. Jason Clare, General Manager jclare@porterauto.com 302.738.0800 x. 3809