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Nucar Chevrolet of New Castle

(1,036 reviews)
Visit Nucar Chevrolet of New Castle
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award 2014 state dealer award
2020 consumer dealer award
New (877) 214-3580 (877) 214-3580
Used (877) 461-0034 (877) 461-0034
Service (888) 698-2173 (888) 698-2173

Reviews

(1,036 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nucar Chevrolet of New Castle from DealerRater.

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Clean waiting area and restrooms.

Clean waiting area and restrooms. Service writers explained work that was performed and what to expect on my next visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We're glad you had a comfortable visit and that our team kept you well-informed. We look forward to seeing you next time!

They were able to complete the repairs for my vehicle in

They were able to complete the repairs for my vehicle in a timely manner, which allowed me to be on the road sooner. I appreciate the workmanship that was put into my car repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're glad we could get you back on the road quickly and that you appreciated the quality of our work. Safe travels!

People were caring and was thorough explaining

People were caring and was thorough explaining everything. I felt like they my best interest at heart which is rare to find. Great experience!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're so glad you felt cared for and well-informed. It means a lot to us—glad you had a great experience!

I’ve been a Nucar Mazda customer for over 16 years having

I’ve been a Nucar Mazda customer for over 16 years having bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty over the past 16 years! We're grateful for your continued trust, and John and Melissa truly appreciate the shoutout. We're always here for you and your family!

Set up oil change online, arrived on time waited about an

Set up oil change online, arrived on time waited about an hour and a half. Smooth transaction, will go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We're glad everything went smoothly and appreciate you choosing us—see you next time!

My system did ann update but it failed I had to go to the

My system did ann update but it failed I had to go to the dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We're glad our team was able to get your system reset and your screen working again. Let us know if you need anything else!

Everyone was kind and the Advisor was in constant

Everyone was kind and the Advisor was in constant communication. My only negative is that the online service scheduler has dates block out for weeks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and helpful feedback! We're glad you had a positive experience with our team and will definitely look into the online scheduler issue.

Excellent knowledgeable and professional service from

Excellent knowledgeable and professional service from sales to finance. They listened to our needs and worked hard to meet them.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're glad our sales and finance teams provided professional, attentive service. We appreciate your support and are happy we could meet your needs!

Excellent expedient service.

Excellent expedient service. Professionalism very satisfying by all. I’ll continue services with NUCAR sure

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad to hear you had a professional and efficient experience. We look forward to continuing to serve you at Nucar!

Overall an excellent experience.

Overall an excellent experience.. All my questions were answered and everything was completed in only two hours. Randy McLeod did an outstanding job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're thrilled to hear Randy provided an outstanding experience and got everything done efficiently. Enjoy your new ride!