Reviews
BUYING
Great customer service! Amalia explained the process to me and answered all my concerns/ questions. I recommend her if you are interested in buying a new car!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's excellent to hear, Karen! We're happy you had a great experience with Amalia! Thank you for the glowing review and the recommendation! . . . Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Honda sport accord
They helped me with my purchase in every possible way they could. Thank you so much for everything. I would recommend this car dealership to anyone! A car dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's great to hear, Luz! We're so happy our team took great care of you! Thank you so much for shopping with us. We greatly appreciate the glowing review! . . . Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
2021 honda HR-V
my buena experiencia en la compra de mi primer carro de agencia, la agente de ventas siempre fue muy amable y en nigun momento me hizo sentir presionado o apresurado.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Gildardo. We really appreciate you taking the time to share your experience with us. . . Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Lease to purchase
I was there since 10:00am and came out at almost 7 pm it took them about nine hours to finish while they where inside just waistIng time . I understand the process takes a awhile but it does not take 8 to 9 hours to do that no other dealer does that they take about 4 hours the most they even confused me with another person and had me walk in with the finiance manager to sign papers that ware they even mine bad customer service
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing your feedback and letting me know about this issue, Guadalupe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact me at your earliest convenience, so we can work this out. We truly value you as a customer at Honda of Downtown Los Angeles, and I look forward to hearing from you soon. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Outstanding customer service
My salesman was very polite, and really did an amazing job. He really helps out and made sure to cover any questions or concerns about our new purchase .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Gleidy. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Buy a car from here!
Phenomenal car buying experience. Would highly recommend to anyone looking to buy a car. The customer service was impeccable and the process was very smooth. Omar and Miguel were very helpful, attentive and made the car buying process a joyful experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Christian. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Great Experience
Mario Medina at Honda of Downtown made my car-buying experience easy and stress-free. Mario made sure I was out of the dealership as quickly as possible as we had previously negotiated and never once did he try to sell me add-ons or extra warranties and things I didn't want. I hate buying cars but my experience here with Mario was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Mike. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Would definitely recommend !
Long process but enjoyable. I love my new 2021 limited edition Honda Accord Sport. The staff and my sales rep were all very nice!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Excellent customer service from dealer, Matt H.
Excellent customer service from dealer Matt H. I recently purchased a (white -- only color in stock) 2021 Honda Accord Hybrid from this dealership. Matt did a very good job explaining the car and price in detail and wanting us to get the best deal. Regarding the finance paperwork, it may get a little confusion, so feel free to question anything you may not understand. Good luck.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words, Michael. We really appreciate you taking the time to share your experience with us. Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com
Not pleased
This Honda dealership wanted to charge me $1000 for a window replacement. I instead had the SAME WORK done instead by a mobile installer for $195. Of course the dealership charged me $175 for ?re-stocking.? The dealership also lost my car lock remote (but later found it). Meanwhile they somehow caused one of my keys to become inactivated. When I went to retrieve my car I cut my hand on glass from the windshield and no one at the dealership knew where the first aid kit was (or they didn?t want to a give customer a simple bandage). While my service advisor was nice and accommodating, that?s not enough for me to recommend Honda of DTLA or to ever return (except to get my key fixed).
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for providing your feedback and letting me know about this issue, Alan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact me at your earliest convenience, so we can work this out. We truly value you as a customer at Honda of Downtown Los Angeles, and I look forward to hearing from you soon. . . Sincerely, Gladys McGilber | Dealership Customer Relations Manager | 213-234-2138 | Gmcgilber@hondaoflosangeles.com