Reviews
Buyer
Best dealer ever to buy vehicle Sales manager Armando was absolutely fabulous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Armando, Thank you for taking the time to share your experience with Armando and allowing us to help you with your vehicle needs. I look forward to seeing you again soon! Sincerely, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
I LOVE my Pilot, thank you Bryce!
I found my car online, and went down to the dealership to check it out. The salesman Bryce was super friendly! There was no pressure to buy once I explained that I was not prepared to buy that night. He gave me his contact and met me there when I went down a second time to make an offer....and although I left that second day without a deal, (his boss wouldn't accept my offer), he followed up and we ended up buying the car for a great price on a third visit. It took all day to get everything worked out, but Bryce was easy going and professional, as was Hector in Finance. Despite the long wait, (and less than impressive work on the part of the carwash), I can say the wait was totally worth it and I LOVE MY CAR.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi MSTERN, Congratulations on your new vehicle! I'm so pleased to hear that you had a wonderful experience with both Bryce and Hector. I look forward to seeing you in for your first service appointment. Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Honda of Downtown LA is AWESOME! Ivan is the BEST
My husband and I were referred to Ivan at Honda of Downtown Los Angeles and now we know why! Ivan was the perfect person to sell us our car. Not only was he patient, informative, personable, and helpful, he was REAL. I felt that he truly cared about getting us a car that night and he understood what we were looking for. We explained that we needed a car after my husband's had been stolen as well as our intent to soon start a family. He did everything he could to get us a GREAT DEAL! Everyone there was really nice and we walked out of there with an amazing 2017 Honda CRV - completely fit to start a family :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Priscilla and Adrian, Congratulations on your new CR-V! Thank you very much for taking a moment to share your experience with Ivan. I'm very pleased he provided world-class service. Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Great Experience! Awesome dealer!
Fernando Velazquez was the person that helped me get the car I wanted and he made sure that I got the best deal possible! I would definitely recommmend my friends and family to go to him when they want to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hugo, I'm so happy to hear you had a wonderful experience with Fernando and the rest of the team at Honda of Downtown Los Angeles. Congratulations on your new vehicle! Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Very Friendly People
Oscar was very helpful in working out the right deal for us. We went here on recommendation and now I would recommend Honda of DTLA to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rohit, Thank you for taking a moment to share your experience with Oscar. Congratulations on your new vehicle! Sincerely, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Awesome Dealer.
This was really a great experience for me. Everyone was friendly. They took their time to make sure I was sure about my decision. I was able to purchase the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jennifer, Thank you so much for taking the time to share your experience with us and congratulations on your new vehicle! I look forward to seeing you in the dealership soon. Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Amazing Experience!
I started car shopping 3 weeks ago and visited countless dealers of different brands and I have to say Honda of DTLA was 2nd to none. All around amazing service, attention to detail and Servide after the sale. Gabriel, my salesperson, was very professional and knowledgable. He was able to answer every single one of our questions along the entire process. Steve Aguayo, the Preowned Sales manager, was the cherry on top. Easy to deal with, always transparent and made us feel confident we were buying the right vehicle based on our needs. Kudos to Steve and Gabriel for the best car buying experience ever. I will definitely be going back to them for future car purposes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Evelyn and Elvia, Thank you so much for sharing your experience with Steve and Gabriel. I'm so pleased to hear that we were able to exceed all of your expectations. Congratulations on your new vehicle! Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Got the deal done!!
Sergio was very helpful. Got a dealer to dealer trade done so that I could get the car I wanted. Good job guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrew, Congratulations on your new vehicle! I'm so pleased that you had a wonderful experience with Sergio and the rest of our team. Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Wooohooo!
I am a first time buyer and it was very stressful looking for the perfect car for me. UNTILL! I saw the Honda commercial. I was let me go see what Honda at downtown is all about. I met Mili. She was awesome. She showed me the cars and gave me details about the cars. When i had questions she answered them even though somethimes i think i asked the same question again and again But beacuse it was such a great deal. She was never pushy about the sale.. I told her what i needed and what my budget was.. She showed me my options and Bing! Bing! Bing! The bell went and Wooohooo! I went with my new 2017 Honda civic LX. I am suppers happy and in love with my car and would gladly recomend friends and family to meet up with Mili and Downtown Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Irene, Congratulations on your new Civic and thank you so much for taking the time to share your experience! I look forward to seeing you for your first service appointment. Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
Good deal and good customer service?
They offered me a good deal and good customer service. I am extremely happy with my new car and the Honda of downtown Los Angeles. Ivan was the one who helped me with all the process with the best customer service. Thank you Ivan!!! I will definitely recommend my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Riya, Thank you for taking the time to leave a review of your experience and congratulations on your new vehicle! Thank you, Carolyn Olavarria General Manager colavarria@hondaoflosangeles.com
