Reviews
Good experience everyone was very helpful and nice to
Good experience everyone was very helpful and nice to talk to service department explain everything they were going to do on the car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear you had a good experience with our service department. It’s important to us that everything is clearly explained and that our team remains helpful and approachable throughout your visit. Team Longo
Service agent Max Hernandez was very helpful and nice.
Service agent Max Hernandez was very helpful and nice. Waiting period was faster than usual
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that Max Hernandez provided helpful and friendly service, and that your wait time was shorter than expected. We always aim to make your visit as efficient and pleasant as possible - Team Longo
Max had a positive, willing to assist attitude.
Max had a positive, willing to assist attitude. He answered my questions and took care of me.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear that Max provided you with helpful and attentive service. It's great to know he was able to answer your questions and assist you throughout the process. We appreciate you taking the time to share your experience. Team Longo
My first time to have service done at Longo Toyota and I
My first time to have service done at Longo Toyota and I was very satisfied with the prompt and courteous service provided by Max the service writer. My vehicle was serviced promptly with a short wait.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear that your first visit to Longo Toyota went smoothly and that Max provided prompt and courteous service. It’s great to know your vehicle was taken care of efficiently
Every time I come for car service I don't mind waiting
Every time I come for car service I don't mind waiting because of how much space there is around. If I get bored inside I go outside and take some sun and if I get tired of outside and my phone is dying I can always go inside and charge my phone next to some comfy chairs. The best part of coming in the mornings with them is You always get your complimentary tall hot coffee orrrrr just enjoy a Starbucks inside the dealership services are always fast and people are always kind
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your thoughtful feedback! We're so happy to hear you enjoy the space and amenities we provide while you wait. It's great to know that you're able to relax with some sunshine or recharge your phone while here. Thanks again for choosing us, and we look forward to seeing you next time!
05-27-25 Service Date; Assisted by Max @ Desk # 25.
05-27-25 Service Date; Assisted by Max @ Desk # 25. Being female and working with the public for over 40years, 34 yrs. @ a high-demanding level, I know first hand that customer service can be challenging; however Mr. Max was exemplary. He was diligently concise, respectful, and considerate. A professional. His communication skills are exemplary, specially when I asked questions about the service process and the recommended services. He included the timelines of when the services should be scheduled and why. Thank you! Mr. Max. I look forward to your assistance at my next Toyota Service Appointment. Respectfully, AC
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your recent service experience with us on DealerRater. We truly appreciate your thoughtful and detailed feedback. We're especially pleased to hear that Max provided exemplary service during your visit on May 27th. It's clear from your kind words that his professionalism, respectful communication, and attention to detail made a lasting impression. We'll be sure to recognize Max for upholding the high standards of service we strive to deliver to every guest. Make it a great day and please hurry back - Team Longo
On Monday, May 05, I purchased my first car ever through
On Monday, May 05, I purchased my first car ever through this dealership, and the experience was excellent. Sales consultant Jeffrey Tomita made the process smooth and easy. He was extremely helpful and has great customer service skills. A few days later I noticed a broken side panel on my vehicle. Tomita along with service consultant Max Hernandez took care of the matter within days. Overall great dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad to hear your car-buying experience with us was a positive one. It’s great that Jeffrey made the process easy and smooth for you. We also appreciate you bringing the issue with the side panel to our attention. Jeffrey, along with Max was happy to assist and get the matter resolved quickly. Your feedback means a lot to us, and we’re glad we could take care of everything for you. Team Longo
Great customer service.
Great customer service. I had the pleasure to be assisted by Max Hernandez. Very knowledgeable and explained in detail the service my car needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us for your vehicle’s service! We're so pleased to hear that Max Hernandez provided you with excellent customer service. He’s dedicated to ensuring every customer is fully informed, and it’s wonderful to hear that he explained everything in detail regarding your car's needs. Team Longo Toyota
Always a pleasure getting my car maintenance at Longo.
Always a pleasure getting my car maintenance at Longo. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great to hear when visits go smoothly. Glad Max was helpful and clear in explaining everything, and that the wait time matched expectations. We’ll be here whenever your car needs us again. Team Longo
Longo Toyota is a great dealership, my immediate family
Longo Toyota is a great dealership, my immediate family only uses this dealership because they are so customer friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are overjoyed to hear that Longo Toyota has provided excellent customer service to your family. Your feedback is incredibly valuable to us. Longo Toyota