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Ease of making appointment as quickly as possible. Getting a coupon to help with 60,000 inspections. Knowing if anything extra needed fixing.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review!
Exceptional purchase experience at Delaware Subaru
The team at DE Subaru were incredibly friendly, accommodating, and knowledgeable, and helped me find peace of mind in knowing I've made a financially sound purchase and investment in my future. There were a few reasons I was particularly impressed and would rate my purchase experience at Delaware Subaru as exceptional. Most importantly, I felt my interactions with the sales and finance team were sincere. I left the dealership feeling as though I'd been given fair and true information to empower me to make the right choice. This is markedly different and much more positive than previous experiences I've had at other dealers in the past. My salesperson, Gary, made me aware of savings opportunities I hadn't known about, and helped me to price out different financing options that worked for me. The dealership from my previous lease also gave me a difficult time during the trade in process, yet my salesperson actually took charge of the situation to make the turn-in process as easy as the purchase process. I'm thankful for a great experience, excited about my beautiful new car, relieved to be a part of the Subaru family, and would recommend Delaware Subaru to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review!
new to the area & new customer
easy parking & prompt service; pleasant employee contact from initial phone call to staff on site. Excellent door-to-door shuttle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review!
Great service
Pleasant staff, nice selection. Bends over backwards to make sure it is a positive experience. Didn't waste my time, worked to help me purchase a car that fit into my budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review!
I enjoy the family atmosphere.
Cordial as always. Service managers know their cars and customers. I don't have to struggle with placing a appointment. That helps a lot since I live south of Salisbury MD.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review!
Fast service; nice Waiting facilities.
The service was fast and the waiting area was pleasant. Hot coffee and water available! Staff was friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the five-star review!
First time Subaru buyer -
Jim Colihan was great to work with - he showed genuine interest in making sure my wife and I understood the features of the car bought.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review!
Pleasant experience
It was a pleasure working with Drew. Let me take the car to get it checked out. Never felt under pressure. He was very professional and could answer any questions that I had. Would certainly buy another car here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five-star review!
Terrific staff
The sales staff at Delaware Subaru was terrific. I didn?t feel rushed or pressured. This allowed me to take my time and find my perfect Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review!
Clean facility, pleasant experience.
The work was done quickly, and the people were pleasant. The facility was clean and there was coffee available for customers.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
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