Reviews
Excellent sales and service dept.
Excellent sales and service dept. Dealership is well run. Kim leads sales and Joe leads service.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you again at Koons Lexus of Wilmington!
On time, delivery of work when schedule.
On time, delivery of work when schedule.Staff very friendly and accommodating Great service rendered from the service department
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jimmy, thank you for the great review! We're glad to hear that our staff at Koons Lexus of Wilmington provided friendly and accommodating service. We appreciate your feedback and hope to see you again in the future!
Koons Lexus of Wilmington is an excellent dealership.
Koons Lexus of Wilmington is an excellent dealership. The staff is friendly, courteous, and knowledgeable. They go out of their way to provide the best customer service they can.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jack, we're over the moon to hear your kind words about Koons Lexus of Wilmington! It's always our goal to provide top-notch service. Thanks for taking a moment to share this with us!
Great dealership.
Great dealership. Our sales person was Stacie Pugh and she was very kind and accommodating. Every individual we came in contact at Koons Lexus was kind. They were able to meet our goal with the price of the car and we drove it home. I would highly recommend Koons Lexus of Wilmington. We drove from PA and would do it again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Melanie, thank you for the great review! We're so glad to hear that Stacie and our team at Koons Lexus of Wilmington provided such a seamless purchase experience. Drive safely, and we hope to see you again down the road!
Very happy with my experience
Great experience with this dealership. I have had my vehicle for close to two years now. They have far exceeded my expectations. Great dealership and they hire the best professionals. Thank you Koons for a great customer experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We're so glad to hear that your experience with Koons Lexus of Wilmington has been exceptional. We appreciate your support and look forward to serving you again in the future. Have a wonderful day!
Top notch dealer.
Top notch dealer. Our salesman was Drew Saksa. Make sure to ask for him when you contact them. The buying process went smooth and we received an exceptional level of service from everyone we worked with at the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We're glad to hear that your experience at Koons Lexus of Wilmington was top notch. Our team is dedicated to providing high-quality service, and we appreciate your kind words. Drive safely, and we hope to see you again in the future!
Fantastic buying experience! Highly recommend
Newton, our sales rep, and Dwight, in finance, gave us 5 star service! And Newton was so patient when I had trouble making up my mind.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jenn, thank you for the 5-star review! We're glad to hear that Newton and Dwight provided you with excellent service. Making decisions can be tough sometimes, but we're happy to know that Newton was patient with you. Enjoy your new vehicle from Koons Lexus of Wilmington!
Danielle was very informative and professional.
Danielle was very informative and professional. She keep me up to date on my vehicles progress and gave thorough explanations of its service needs. I appreciate her concern for my wait time being extended due to unexpected arising issues with the vehicle and the ride home she provided. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that Danielle delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!
Great care for car and people.
Great care for car and people. I have full confidence in Koons. Highly recommend them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate the kind feedback and hope to see you again at Koons Lexus of Wilmington!
Very friendly and helpful staff.
Very friendly and helpful staff. Jesus Colon my sales rep was a pleasure to work with. I would highly recommend Jesus and Koons if you are in the market for a Lexus.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car