Reviews
Customer friendly
Gary was super friendly and Joel made the buying process easy! They weee both very attentive and answered all my questions! I love my jeep! I would recommend this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rear wiper blade replacement
Review on dealer is excellent. The fact I wasn't able to replace the rear wiper blade was a negative. The service writer couldn't get it out either.$20.00 service charge for a $5.00 blade is ridiculous. Again not the dealer issue, Ford Escape issue. I will come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New Ford Escape
Go and see Dan Stanley. If you are looking to purchase a car and want a caring salesman. He was great and very helpful with everything that I was looking for. Couldn’t have got better service with a kind and caring salesman. The deals are great too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, Thanks for posting about your experience with Dan. Glad to hear we were able to take care of you! Thanks for trusting us with your business. - Chip Sheridan
Oil change tire rotation
Service on my 2016 f 150 super crew 4x4. Easy oil chng with lifetime card. Had tires rotated and full chk up. No problems @ 60k miles. Best vehicle i"ve owned.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hank, thanks for posting a 5-star review. Glad to hear your truck is still humming along! Thanks for posting. - Chip Sheridan
Oil Change
Easy process to get oil changed without an appointment. I always come here for the quality of their service. In and out in about an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Horrible customer service. Never returned my calls
Horrible customer service. I would never recommend. Take a lawyer with you if you must deal with this dealership. Ford should disenfranchise them. They now nothing about customer service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, I am sorry that you were frustrated by your experience. I am under the impression that we were open about all aspects of the transaction before we shipped the vehicle to you. If we somehow deceived you I would like a chance to speak with you about it. I don't believe that anything that happened here would involve a lawyer in any way.- Chip Sheridan csheridan@sheridanautogroup.com 302-319-3951
Great experience
Julie was awesome. So easy to work with. What a great experience . Would most definitely go back again next time I am in in the market for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CJSMAMA, thanks for posting a 5-star review. We appreciate your feedback! - Chip Sheridan
My truck was not charging
I was taken car of by John, he did a great job, he call me to let me know what the problem was and they can do to fix it, the service he provided was fast and great, Thank you John.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Abraham, thanks for letting others know about your experience with John. Glad to hear we were able to get your problem figured out. - Chip Sheridan
Feeling in good hands
Flawless and smooth service. Always impressed how easy and straightforward their process is. And all this without the need to fix an appointment. Happy customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Martin, thanks for posting a 5-star review. We appreciate your feedback! - Chip Sheridan
Paid $50 for an oil change, but they did not check brake...
Paid $50 for an oil change, but they did not check brake pads or battery. Did not rotate tires. Awful services. Waited an hour and 46 minutes and did not do what I expected. STAY AWAY.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paid $50 for an oil change, but they did not check brake pads or battery. Did not rotate tires. Awful services. Waited an hour and 46 minutes and did not do what I expected. STAY AWAY.