Paramount Kia of Hickory

Unfortunately, this was a terrible buying experience. I put a deposit down on a vehicle to hold. I was given a $1000 rebate on the car not knowing that was only contingent on financing through Kia. Salesman failed to mention this to me. You can imagine my surprise when they said my final bill was $1000 more since I wasn’t financing through Kia. I was told the car would be ready by noon the next day so I drive 1.5 hours to Hickory to sign papers and drive the car back. As I walk in I find out that the vehicle is not on the lot and they don’t know where it is. As I’m waiting to get more information I went ahead and had my car appraised. They under cut me by $1500 compared to Carmax. After negotiating they came up $1000. I asked them to make it the full $1500 difference and they said no so I walked out and told them I’ll come back when the car is ready. On my way home, I get a call from the finance manager telling me that if I don’t sign today then my car will be sold when it gets to the lot. Remind you I had a $1000 hold on the car to secure it as mine but they said the manager can’t promise anything. So basically the manager asked him to call me and threaten that my car be sold from under me. Secondly, I find out that in order to get the $1000 rebate I have to finance for 3 months. This was a surprise because I had an entire conversation with the salesman about this. He promised me that I could finance it and immediately pay it off with no penalty after one month. So now, I will owe three months interest that I didn’t plan on paying. In summary, horrible communication, terrible morals, and the stereotypical slimy car salesmen. If they weren’t holding my $1000 hostage I would have gone somewhere else.

We had lost our vehicle the day before due to an engine fire. Didn't expect to purchase that quickly but everyone was very helpful and understanding.

The dealership was bright, clean and we'll staffed. There was a vast selection in the new car inventory. Showroom and office area was attractive.

Nice talking with you Cathy Stephens. I have been a long time Kia owner. You all were great to work with especially, salesman Tim Whitener. You were transparent and honest. I looked at two used cars and settled on a new optima as I felt the price was fair in comparison. Thanks to Daryl for helping find my car in Winston Salem. Cathy as mentioned, my son worked with you all for maybe ten years and he always spoke highly of your sales and service team. You have a great quality product at a reasonable and affordably price. I typically keep my cars so buying new was the right answer for me. Thanks to all and give my best to Benny and Nick. Just an excellent experience and will recommend you to my friends and family. PS last year I ( Martin Starnes) did the drawing for the United Way give away.. On behalf of the United Way, thanks for your awesome support. That tells a lot about the character of your awesome dealership. God Bless, Frank

Was extremely satisfied with all those that I worked with on the purchase of my new vehicle. I would definitely recommend this dealership to my friends and family.

Great customer service, very satisfied with our experience at this dealership. We would recommend these guys to anyone in the market for a new car.

Cody was a joy to work with he is awesome and I also love the Kia dealership I love my new vehicle thinking so much for all the help that you gave to us

This was a very pleasurable interaction. The staff was pleasant, no high pressure to buy, was prepared to answer any questions I had. Kudos to you all.

Thanks so much to Chris and Justin they were very courteous.....and catered to every need....And extra thanks to Chris for coming and explaining everything to me and keeping it 100%....especially enjoyed the Christian environment....I recommend everyone go experience being around the happy people at Paramount Kia Hickory...loving my 2019 Kia Forte...thank you Justin for keeping me updated about my processing to buy a car....

Nick Thomas met us on the lot Wednesday night. I told him what we were looking for and that we would have to come back. He was very understanding and scheduled a time for Saturday. We arrived Saturday he took us for our test drive. We worked a deal with Colton and we were out in no time. We would recommend Kia of Hickory for your new car.