Jay Wolfe Acura

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department at this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

Big O was the sales associate. He did a great job in hosting us and getting us through the purchase process. The other team members also did their part and the Mini is being enjoyed thoroughly!

I purchased a used 2015 TLX from Jay Wolfe Acura, took in for 100,000 mile service, nine months later the engine had to be replaced. The service writer was Joy and I received a new short block at no charge. I can not express how satisfied I am with the dealership in all and I will never own a different vehicle. Awesome company and an awesome dealership selling awesome vehicles.

I needed a reliable, inexpensive used car. I have owned many Hondas, new and used. I have owned one new Acura. I found a used 2010 Acura RL at Jay Wolfe Acura in KCMO and bought it the end of June 2023. I made the assumption that a used car purchase at a major luxury car dealership would mean the vehicle would be road worthy. In the first week of having the car I notified the service department that there was an issue with a very rough ride in the front left of the car and that there was a loud "thud" when hitting even a small bump. 3 different service people, including the Service Manager, denied hearing any unusual noise. I then took the vehicle to the other Jay Wolfe dealership in the Kansas City area. Within 3 or so hours they told me they also heard "the loud clunk" when hitting a bump. Even though the 30 day 50/50 parts and labor warranty was over, they replaced the struts at no charge. I don't know anything about cars but told the dealership where I bought the car that there was an obvious problem. They denied it but were proven to either being dishonest or incompetent enough to not see a problem. After a month and a half, the alternator went out. I wasn't upset, realizing that I bought a used car and that this will happen. The shop that replaced the alternator also found the following: - bad ball joints - torn compliance bushings - leaking power steering pump - 2 broken engine mounts - "dirty" transmission fluid $4000 in repairs. I was told that the car would fail the state of Missouri car inspection, prohibiting me from being able to register the car. Jay Wolfe Acura sold a car on their lot that won't even pass a state safety inspection.

I recently purchased a used car from Jay Wolfe. I have nothing but great things to say about them. Bryan, the sales guy who helped me, was extremely responsive, kind, and patient. He even followed up with me a few days later. I would recommend to anyone.

Talked to the sales department about buying a used vehicle told them that we had to drive far to get there and what we were willing to finance and what we were willing to put down on said vehicle they acted eager to get us there once there the price wasn’t what we agreed upon and they tried giving us a subprime interest rate when my credit is super prime. The salesman were idiots to put it bluntly.

Very professional and helpful. Shout out to Norm, go ask for him and he will take care of you. He was head and shoulders above any other salesman I dealt with in my months long car buying experience.

Great service from the service department. Very professional and quick turnaround time. Took the time to listen.

Outstanding work by Norm and Danny. We like the most important customers they ever had!

This dealer had a great selection of used cars at very competitive prices. We ended up buying our car from them and we could not be happier. From the salesman to the sales manager to the finance manager, everyone was very nice and polite and explained everything. I would highly recommend checking out this dealer if you’re looking for a quality used vehicle