Reviews
We recently purchased our 5th Subaru.
We recently purchased our 5th Subaru. 2 of our cars have been purchased through Van, and 4 have been serviced through Van. We worked with Guy on the Crosstrek to start, mainly via phone, email and text. We agreed on a great out the door price and quoted me on it as we had to wait 3 weeks for transit. Guy kept me up to date with when the car was coming and was incredibly kind through out the process. When the car arrived, we came I , did the paperwork and walked out with the car at the out the door price we agreed upon with no stress about any up charges. Guy assured us we were getting exactly what we agreed upon and finalized the paperwork. Also, Van gave us a $500 discount to make up for Subaru of America not giving us the loyalty discount- (however later SOA did give us a coupon (thanks SOA!) We never felt pressure to purchase any additional warrantees or protection plans as we knew we wouldn’t need them given the quality of Subaru. Guy at Van Subaru is an incredibly kind, trustworthy heartfelt human who understands how emotional and stressful car buying can be, and he made the entire process enjoyable and I’d send anyone his way if they are in need of a car. There aren’t enough words to express my appreciation for Guy and the Subaru team. Thank you so much Guy!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Just purchased a 2024 Subaru Ascent.
Just purchased a 2024 Subaru Ascent. I found the staff very helpful, friendly & professional. I would highly recommend VAN SUBARU to my family & friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're pleased to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Van Subaru was the best car buying experience I have ever
Van Subaru was the best car buying experience I have ever had customer service is top notch. From our sal Sean Guy to the finance dept. We were not pressured we got to look , test drive and explained everything. They are the only Subaru dealer i will ever use in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robin, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great staff and excellent experience!
Great staff and excellent experience! Subaru is a nice car, both my wife and I are happy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
This dealership is exceptional!
This dealership is exceptional! Staff is like a family. They will do all in their power to accommodate your needs! This is our second purchase from Van and I would never go anywhere else!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I started the process online since the dealer was 200
I started the process online since the dealer was 200 miles away , we work the deal over the phone and I have my appointment to finalize the deal at the dealership the next morning , that night my vehicle got hit I call the dealer first thing in the morning explain my situation, I was expecting to be told sorry , but we have to cancel the deal , but instead the team work out a new fair deal and I was able to finalize the purchase the same day , I search for my specific vehicle in a 500 miles radius and while I found a few that meet my criteria Van Subaru gave me the best deal , before my car was hit and after my car was damage ,I will come back again in the future
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Rene, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I dealt with the car salesman Taylor.
I dealt with the car salesman Taylor. He was non-pressuring and explained all the equipment packages to the two different cars I looked at. We finally settled on an outback Subaru, or I went into financing with a gentleman by the name of Michael. He was very professional, low pressure and explained all the different options I could obtain on my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
Great experience good down to earth folks it was a great
Great experience good down to earth folks it was a great experience thanks for a great vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Paul, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very professional and great follow up after the sale!
Very professional and great follow up after the sale! Great explanation of a complex dash.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Last week we bought our first Subaru it’s was a great
Last week we bought our first Subaru it’s was a great experience and got great service and results. We instantly became a Subaru family.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
