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Metro Ford

(1,458 reviews)
Visit Metro Ford
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–6:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (816) 479-0617 (816) 479-0617
Used (816) 479-0657 (816) 479-0657
Service (816) 479-0652 (816) 479-0652

Inventory

See all 231 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since June 2013.
More Reasons to Buy at Metro Ford Independence • We’ve been in business for over 35 years, meaning you can trust all our employees to provide expert assistance in every facet of our dealership. • Our dealership is family-run and -focused, and we treat all our customers as part of the Metro Ford Independence family. We foster a hometown feel, so you’ll feel welcome as soon as you walk through our doors. • Our No. 1 priority is taking care of our customers, and we want everyone who stops by to leave feeling satisfied.

Service center

Phone number (816) 479-0652

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,458 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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Chuck was wonderful to work with and very knowledgeable.

Chuck was wonderful to work with and very knowledgeable. He was straight forward and honest. Rick was a pleasure to do business with? they both have fun personalities.

Chuck was wonderful to work with and very knowledgeable.

Chuck was wonderful to work with and very knowledgeable. He was straight forward and honest. Rick was a pleasure to do business with? they both have fun personalities.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Heather, we are so happy we could make your experience a positive one! It means so much to us to have earned your trust in our business. If you ever need anything else in the future, please give us a call or stop by. Take care!

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Took a long time between deciding on the car and walking

Took a long time between deciding on the car and walking out the door with the final paperwork. My main issue was with Patty. I called her after the license bureau would not accept the paperwork they gave me. I called the dealership and that was who they gave me to talk to. First of all, she was eating and talking at the same time. She told me to go back and tell them that they were wrong. I had set there for better than two hours. She acted like I was a bother. However, she called me the next day to see if I got it titled and licensed. I waited until a week later to go back. The license bureau was wrong, but I still did not like the attitude of Patty at the dealership. I?m pretty much pleased with my purchase. The salesman was great. I wasn?t push into buying stuff I didn?t want.

Took a long time between deciding on the car and walking

Took a long time between deciding on the car and walking out the door with the final paperwork. My main issue was with Patty. I called her after the license bureau would not accept the paperwork they gave me. I called the dealership and that was who they gave me to talk to. First of all, she was eating and talking at the same time. She told me to go back and tell them that they were wrong. I had set there for better than two hours. She acted like I was a bother. However, she called me the next day to see if I got it titled and licensed. I waited until a week later to go back. The license bureau was wrong, but I still did not like the attitude of Patty at the dealership. I?m pretty much pleased with my purchase. The salesman was great. I wasn?t push into buying stuff I didn?t want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Debbie, thank you for your high-star rating and feedback about your recent experience. We value your input and we’re always looking for ways to improve that experience for our customers. If you have any additional concerns or would like to discuss your visit further, please don’t hesitate to reach out to us directly. We appreciate your business and are always happy to help with anything you need in the future!

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Erick Phillips has treatment us well for years.

Erick Phillips has treatment us well for years. We made the mistake of buy a car elsewhere and ended up getting screwed with a bunch of add ones. Any time we buy a car from metro ford they always treat us well and don't sell us anything we don't want. We will always buy from them.

Erick Phillips has treatment us well for years.

Erick Phillips has treatment us well for years. We made the mistake of buy a car elsewhere and ended up getting screwed with a bunch of add ones. Any time we buy a car from metro ford they always treat us well and don't sell us anything we don't want. We will always buy from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, thank you for your continued trust in us! Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know. Have a great day!

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Erick Phillips has treatment us well for years.

Erick Phillips has treatment us well for years. We made the mistake of buy a car elsewhere and ended up getting screwed with a bunch of add ones. Any time we buy a car from metro ford they always treat us well and don't sell us anything we don't want. We will always buy from them.

Erick Phillips has treatment us well for years.

Erick Phillips has treatment us well for years. We made the mistake of buy a car elsewhere and ended up getting screwed with a bunch of add ones. Any time we buy a car from metro ford they always treat us well and don't sell us anything we don't want. We will always buy from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Steve, thank you for your continued trust in us! Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know. Have a great day and we look forward to seeing you again soon!

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I have had my other car serviced at Metro Ford on

I have had my other car serviced at Metro Ford on previous occasions. Salesperson was very good at listening to what I wanted. I had found an SUV online that I was interested in. Went to the dealership to to see it. My salesman took me out to look it over and explain all the options on it. We went on a test drive of which I felt very comfortable. All my questions were answered. I was taken to the finance manager. I told him what extras I was interested in. He was very nice and throughal . Didn't take long to get my financing approved. Everything was explained to me on payments and financial facility.

I have had my other car serviced at Metro Ford on

I have had my other car serviced at Metro Ford on previous occasions. Salesperson was very good at listening to what I wanted. I had found an SUV online that I was interested in. Went to the dealership to to see it. My salesman took me out to look it over and explain all the options on it. We went on a test drive of which I felt very comfortable. All my questions were answered. I was taken to the finance manager. I told him what extras I was interested in. He was very nice and throughal . Didn't take long to get my financing approved. Everything was explained to me on payments and financial facility.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Judith, thank you for your continued trust in us! Your satisfaction is our top priority, and we appreciate your support. If you ever need anything else, just let us know. Have a great day!

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Wonderful experience, we will definitely keep coming

Wonderful experience, we will definitely keep coming back! The process was smooth and steady. All our questions were answered.

Wonderful experience, we will definitely keep coming

Wonderful experience, we will definitely keep coming back! The process was smooth and steady. All our questions were answered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi ccparks6902, thanks for the 5 stars! We’re so glad you had a positive experience with our sales team. Helping you find the right vehicle is what we’re here for. Enjoy the ride, and let us know if you need anything!

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Yes very much so and I have in the past and will in the

Yes very much so and I have in the past and will in the future thank you for the experience

Yes very much so and I have in the past and will in the

Yes very much so and I have in the past and will in the future thank you for the experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear we provided you with excellent service and met your expectations. If you ever need anything else, don’t hesitate to reach out. Have a great day!

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Great sales and service after the sale.

Great sales and service after the sale. Good service staff and follow up with customer. The sales managers, Kent and Rick, are professional and positive with their customers.

Great sales and service after the sale.

Great sales and service after the sale. Good service staff and follow up with customer. The sales managers, Kent and Rick, are professional and positive with their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi William, thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you had a great experience with our sales team. Your satisfaction means a lot to us, and we truly appreciate your support. Congratulations on your 2024 Ford Bronco Sport and let us know if you need anything in the future!

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The process was smooth and fairly efficient.

The process was smooth and fairly efficient. Sales staff was knowledgeable. The only negative was the selection of vehicles.

The process was smooth and fairly efficient.

The process was smooth and fairly efficient. Sales staff was knowledgeable. The only negative was the selection of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to rate your positive experience with us! We appreciate the opportunity to earn your business and look forward to seeing you again on your next visit. Congratulations on your new purchase!

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Good fair deal that was quick and easy.

Good fair deal that was quick and easy. Friendly staff each and every one I will definitely make metro ford my first stop for my next vehicle

Good fair deal that was quick and easy.

Good fair deal that was quick and easy. Friendly staff each and every one I will definitely make metro ford my first stop for my next vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks again for choosing Metro Ford!

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