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Reviews
Sean and the rest of the service department are the best and most professional auto service center Ive ever dealt with.They are second to none when it comes to consistent, exceptional service.
Sean and the rest of the service department are the best and most professional auto service center Ive ever dealt with.They are second to none when it comes to consistent, exceptional service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Salesman was good to deal with. I was very pleased. Would go there again if I need a vehicle.
Salesman was good to deal with. I was very pleased. Would go there again if I need a vehicle.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
I have purchased several vehicles from Metro Ford. Erich Phillips is great! No pressure ever. The employes are always so friendly and helpful. When I walk in the dealership most employee know me and treat me with respect and kindness.
I have purchased several vehicles from Metro Ford. Erich Phillips is great! No pressure ever. The employes are always so friendly and helpful. When I walk in the dealership most employee know me and treat me with respect and kindness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience. Wonderful salesman with tremendous knowledge about the cars, yet not pushy. Truly helped us find the right car at the right price!!
Great experience. Wonderful salesman with tremendous knowledge about the cars, yet not pushy. Truly helped us find the right car at the right price!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Purchased a used truck with 84k miles. Within the first few months of owning the truck, I’ve already replaced the rear and front differentials. Clearly there was not any due diligence to ensure the truck was sound before selling. Just masked the differential noise by loud tires.
Purchased a used truck with 84k miles. Within the first few months of owning the truck, I’ve already replaced the rear and front differentials. Clearly there was not any due diligence to ensure the truck was sound before selling. Just masked the differential noise by loud tires.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to hear about the issues you’ve been experiencing with your truck. Please reach out to [email protected] with your contact information so our team can connect with you directly and learn more about what’s going on.
The dealer is wonderful, everyone there is wonderful!I just don't really like my car!
The dealer is wonderful, everyone there is wonderful!I just don't really like my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The folks at Metro Ford were able to locate my AWD 2026 Maverick XLT pretty much exactly as I had specified - down to the Orange Fury metallic paint job. Michael helped me with the purchase process before the sale and answered my operating questions after the sale! It was another smooth purchase experience - part of my 30 years buying Ford cars from Metro Ford.
The folks at Metro Ford were able to locate my AWD 2026 Maverick XLT pretty much exactly as I had specified - down to the Orange Fury metallic paint job. Michael helped me with the purchase process before the sale and answered my operating questions after the sale! It was another smooth purchase experience - part of my 30 years buying Ford cars from Metro Ford.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jim, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you're ever in need of more help, please let us know!
Our experience with the Service Department as well as with Craig-sales, has been exceptional. We highly recommend this dealership for all your car needs!
Our experience with the Service Department as well as with Craig-sales, has been exceptional. We highly recommend this dealership for all your car needs!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rita, thank you so much for your positive review! We strive to provide exceptional service and are thrilled to hear about your experience with our Service Department and Craig in sales. We appreciate your support and recommendation.
Metro Ford is very honest and friendly. We had a great experience with the sales team, and the service team does excellent work. I would recommend them to anyone looking for a new or used car or truck.
Metro Ford is very honest and friendly. We had a great experience with the sales team, and the service team does excellent work. I would recommend them to anyone looking for a new or used car or truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Danny, thank you for the kind words! We truly appreciate you taking the time to leave a review. Our team at Metro Ford Independence takes a lot of pride in the work we do, and it means a lot to hear that it shows. If you ever need anything down the road, we’re always here to help. Thanks again for your support!
Was told that they would take what my warranty paid but when it was time to pick up my truck I was told the warranty did not pay enough so I had to come out of pocket after I was we take what the warranty will pay
Was told that they would take what my warranty paid but when it was time to pick up my truck I was told the warranty did not pay enough so I had to come out of pocket after I was we take what the warranty will pay
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Vanessa, thank you for taking the time to rate us. Our goal is to learn from your feedback, so we would appreciate it if you'd contact us at (816) 254-9800 to provide a few more details about your visit. We value your input and your business, so we hope to speak with you soon.