Reviews
Service with a smile
I have found Metro Ford to be step ahead of the others in service and genuine care for the customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buster, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!
car services and repair
Riley was Excellent!! I was able to get in and out with no problems at. Riley help me sync my phone to the system. The service department was getting busy i explain i can always swing it back by. He said no it would only take minute. It did and he is awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your high star rating, John! We appreciate your business and hope to be of service to you again. Take care!
Maintenance
Prompt and efficient service of the vehicle. The repairs were made with quality workmanship.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Victor. We appreciate you and your business. See you again soon!
VERY rude and disrespectful
The Independence Mo dealership was rude and dismissive. If you can't be courteous towards your customers, then you don't deserve them. I would NEVER recommend this place to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Patricia, we are so disappointed to learn of this situation you have described. We take our customers' comments seriously so we hope that you'll give us a call at (816) 254-9800 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We look forward to your call.
oil change
Good experience. Minimal time to get service. Great service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your feedback, Darrell. We hope to be of service to you again. Take care!
Review of Ford dealership Noland Rd
Done in a timely manner. I was pleased. The tires I purchased (4) were priced high but the dealership worked with me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5-star review. We appreciate your business and honest feedback. Take care!
Metro Ford - Independence, MO
I just had my Escape in for oil change, regular maintenance. The weekend before my son bought an F250 Tremor. He had looked around and I told him I have not my last 3 cars from Metro and I?m always treated well, even being a woman salesman and maintenance treat me well. He was just as impressed. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive feedback. We appreciate your business and look forward to seeing you again soon. Take care!
Great service
This dealership is one of the better Ford dealership when it comes to getting your Ford vehicle serviced. Very knowledgeable, friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, Renee! We appreciate your business and look forward to seeing you again soon!
randolphcantu@gmail.com
Very pleased!! Will definitely be going back to trade in for a truck!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the excellent review, Randolph! We appreciate the opportunity to earn your business and look forward to seeing you again soon!
Second Ranger from Metro Ford K.C.
A collision made it necessary to replace my 2006 Ranger. This is my second new Ranger and the third vehicle we've bought at Metro. All the showroom staff were friendly, helpful, and patient. This was the smoothest new vehicle purchase that I've experienced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to rate your experience, Everett! We appreciate your repeat business and hope to see you again on your next visit!