Willis Ford

So I take a vehicle to Willis Ford Smyrna to have a vibration fixed. Well months and month later thousands of dollars later after multiple repairs due to miss diagnosis the problem got worse and worse. With having the vehicle for weeks at a time and still not fixed the problem went on so long it caused even more damage and now I’m expected to pay even thousands more to fix a problem o paid to fix on multiple occasions. It’s Spark plug wires No steering damper problem No tire balance problem No it’s a normal vibration No front axle problem No transmission service problem flush and drive it. Months and thousands of dollars later the original problems torque converter get so bad it destroys the transmission due to dealership not diagnosing the problem and now wants thousands more to fix what I already paid to have fixed which would of originally been a 800-1200 repair not 8-10k thanks Willis ford Smyrna for charging me thousands to fix a problem that was never fixed. Highly recommend never using them. Be seeing you in court Willis ford along with Delaware, Better Business Bureau, and Delaware consumer affairs. Horrible service and screwing ur customers.  Stay far away from Willis ford

Need to get a cheap ride and I was sold a ford focus no low beams key is stuck can't get it out muffler wired up just a mess and they want u to drop it off what will not buy from them again Roger Brown you know better...

I have bought 3 vehicles from Frank 2 used and 1 new.He has always gone above and beyond to get us best deal. If we had any problems he wouldn't hesitate to jump in to make sure problem was fixed. The very best sales representative going.Frank is not a sales representative to push a deal on you. Will only look at the type of vehicle you want to buy.

Salesman Glen was so kind and patient with my son Cristian in his search for a big truck Cristian dream . Glen played such a big part in making Cristian dream come true . I don’t have words to thank him for such a smooth and easy transaction . Thank you Willis Ford.

I purchased a Jeep wrangler here 2 days ago, I was greeted with a smile and they treated me with respect from the moment I walked in. My sales person was Rosa and I must say she was the best I have ever had. She had took amazing care of us and always had a smile. She was willing to work with me on my every wish. The vehicle was super clean and was already at the perfect price! thank you Willis Ford and Rosa for making my experience perfect!

They are sneaky about the way paper work is done, I got taken for $1000 because I trusted them and didn't go over the paperwork with a fine tooth comb. Then I was lied to about service work that wasn't done. There are other car dealers around, highly recommend buying elsewhere. Watch your back, they will stab you. All they care about is a sale.

We drove for 2 hours from Mays Landing in NJ to see two Ford Focus that were on cars.com (still are as of writing this review), a blue 2010 and a silver 2008. The salesman Michael said he wouldn't even show us the blue one as it was so bad, and in the service department. He went across the street to get the silver one. Meanwhile, we found the blue one out back. The inside was full of empty McDonald's containers, and there was a layer of stank on the center console and steering wheel like you wouldn't believe. The bodywork wasn't much to report, numerous dings and scratches. When he bought the silver one over, it was just as bad, maybe worse. Inside it was pretty good, but outside, there were so many dings and dents. The roof bar/tops of the doors on the passenger side look like someone had attacked it with a baseball bat. The rear bumper cover was sticking out just by the tail lamp, and the rocker on one side was dented in. Worse still, the A/C was not working at all, who sells a car in the summer time with no A/C. We left, having wasted 2 hours to drive there. This was a FORD, sold through a FORD dealership. They should be ashamed of themselves.

I came in to get my 2016 ford fusion serviced and I was beyond impressed by the quality of the customer service I received. The tech was fast and efficient with my service. After the service I was told everything they did and had a list of a couple things that needed attention. They explained thoroughly exactly what was needed and what can wait. They did not force any service on me. Everyone was very helpful and friendly. I will always be returning for future services!

Frank at willis is outstanding. Must go see frank if you are looking for a car. Thanks Frank Lauro. I have Bought 2 trucks from him

Working with Nate was so simple. He really listened to us when we told him what we wanted and didn't want. He worked diligently to find us a vehicle with everything on our wishlist. He was courteous and professional throughout the entire process. He found the perfect vehicle and made sure it worked for our budget. If I could give him 6 stars I would. Thank you Nate for all your hard work. We look forward to working with you again in the future.