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Johnson Lexus of Raleigh

(3,007 reviews)
Visit Johnson Lexus of Raleigh
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:30pm 7:30am–7:00pm
Tuesday 9:00am–7:30pm 7:30am–7:00pm
Wednesday 9:00am–7:30pm 7:30am–7:00pm
Thursday 9:00am–7:30pm 7:30am–7:00pm
Friday 9:00am–7:30pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 18 awards
2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 803-9249 (888) 803-9249
Used (877) 517-6414 (877) 517-6414
Service (888) 223-4169 (888) 223-4169

Reviews

(3,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Lexus of Raleigh from DealerRater.

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The team at Johnson Lexus was very courteous and thorough,

the buying experience the best I have had in all the years of buying cars. Sergio was very professional and His followup throughout the transaction made the experience .very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We aim to create a purchasing experience that meets customers needs and wants so we are glad to hear that our team went the extra mile to ensure that that is exactly what you received!

Golden Lexus experience

The paperwork was done in a timely manner and explained in detail. Travis Howard was very friendly and efficient. I was pleased with the car that fits my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for a "golden" review, Sheila! We are honored to have you as a customer!

Great customer service!!!

I worked with salesman Steve Daniel and he was excellent! Steve took time to determine my needs, search inventory, send me links to vehicles and was very patient with me. Thank you Steve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Slow and steady wins the race! We are in no rush to sell. We want to make sure your wants and needs are met! It sounds like Steve did a fantastic job of doing that! Thank you for trusting Johnson Lexus for your pre-owned purchase!

Stress Free!

Mr. Howard was very friendly, patient, and knowledgeable about my opinions. He responded promptly and diligently with troubleshooting any obstacles. No issues with haggling nor up-sale. Another staff member, took the time to show me major features and oriented me to the amazing technology. Then financial manager was thorough. All of them put my time first and I was able to complete the deal heading home in 2 hours! This model cost about 7 to 9 k more in my hometown. During a stressful time, needing a car unexpectedly and quickly, this team saved the day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us as your chosen Lexus dealer! Welcome to the Johnson family! We are elated to hear that our team worked together to create a seamless car-buying experience for you!

Knowledgeable, accommodating and friendly

Both Sergio and Chris were friendly and made my family and i feel comfortable, not intimidating at all ! Both were knowledgeable, and answered ANY questions that had. I felt Informed through the whole process. Definitely go see Sergio! All the staff was friendly throughout the building, and they were nice enough to tolerate my toddler for a couple hours!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We were honored to serve you! Thank you for trusting Johnson Lexus for your pre-owned purchase! Welcome to the family!

I did not fell pressured to purchase my LS 500 on April 17,

Gavin Sherk has worked with me the last six months. His professionalism, thoughtfulness and patience made my third Lexus purchase very pleasing. I look forward to the excellent service previously received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

The third time is the charm! Welcome to the Johnson Lexus family! Thank you for trusting us! We look forward to serving you in the future.

Excellent Service

Steve is extremely knowledgeable. The service was fast and amazing. I would 100% recommend. He responded quickly, helped me find the perfect vehicle, and had everything I needed prepared when I arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for an all-around perfect rating!

Making Dreams come True

Gavin Sherk at Johnson of Lexus IS the person to see for your next car. He is very professional and knowledgeable about the cars he sales. Gavin is also a person that really cares about helping you with the Lexus to meet your request for the car you are looking for. It he doesn’t have it, he will get it He always has made himself available to answer any questions I have had before and after purchasing my car. Gavin will make your car purchase go so smooth and will be there all the way. I am so great full for the day I went to Lexus and met Gavin Sherk. For me it was truly an experience where dreams comes true.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

It's way bigger than just closing a deal, so your review means the world to us! Thank you for choosing Johnson Lexus and welcome to the family!

Happy Customer

Great experience!!! Friendly and courteous staff, good selection of cars and easy to deal with. Carlos was very much on our side during the process and very patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It makes us happy to make you happy! Thank you for your review!

Great experience.

We travel from out of town for service and Lewis always takes great care of us. He takes time to explain all of the services that has been done or needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It means so much to us that you go out of your way to receive service from Johnson Lexus. Thank you so much for choosing us!