Reviews
Service personnel Samantha and Wayne the person who takes
Service personnel Samantha and Wayne the person who takes me and picks me up are wonderful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that Samantha and Wayne made your experience at Folsom Lake Ford so positive. Our team strives to provide excellent service, and it's great to know they met your expectations. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
On time, great service!
On time, great service! Service at home. Polite and efficient. Always best service ever Nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our service at Folsom Lake Ford. Our team strives to provide polite and efficient service, and it’s wonderful to know that we met your expectations. We look forward to serving you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Been coming to Folsom Lake Ford for many years and have
Been coming to Folsom Lake Ford for many years and have been always satisfied with the service and the friendly faces. I would not go any other Ford dealership in the area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I truly appreciate your loyalty to Folsom Lake Ford over the years. It’s great to hear that you've consistently been satisfied with our service and the team. We look forward to welcoming you back for your future visits! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Dropped my car off the night before, so excited to be
Dropped my car off the night before, so excited to be able to charge my Fusion again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your great review, Jackie! I'm happy to hear that you're excited to charge your Fusion again. At Folsom Lake Ford, our team strives to provide excellent service to our customers. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The service department was very efficient from the time I
The service department was very efficient from the time I pulled in to the time I left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, thank you for your kind words! I'm glad to hear that you found our service department efficient. At Folsom Lake Ford, our staff strives to provide excellent service from start to finish. I appreciate your feedback, and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Tommy Nares a great Service Advisor.
Tommy Nares a great Service Advisor. Took care of my needs quickly and great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I am thrilled to hear that Tommy provided you with quick and great service. At Folsom Lake Ford, we strive to meet our customers' needs efficiently, and it's fantastic to know we succeeded with you. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
As usual your staff was very helpful and worked me to get
As usual your staff was very helpful and worked me to get my truck serviced even though they were booked for the week. Thank you once again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your commendation of our staff! I'm pleased to hear that our team at Folsom Lake Ford was able to assist you with your truck service, even during a busy week. I appreciate your loyalty, and we look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Amazing service as always.
Amazing service as always. Customer focused, quality work and transparent communication. Highly recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I appreciate your feedback about the service you received at Folsom Lake Ford. It's great to hear that our commitment to customer focus, quality work, and transparent communication made such a positive impression on you. We look forward to serving you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Service was excellent provided by Luis.
Service was excellent provided by Luis. I also was happy with checking and checkout during the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! It's great to hear you had an excellent experience at Folsom Lake Ford, and that Luis provided top-notch service. We appreciate your feedback on the checking and checkout process as well. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
My experience at Folsom Lake Ford Service Department was
My experience at Folsom Lake Ford Service Department was excellent! They always greet me with a smile, I brought my car in because my back window motor went out. They not only fixed that but found some recalls and fixed them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Sherril! I'm thrilled to hear you had an excellent experience at Folsom Lake Ford's Service Department. It's great to know that our team not only addressed your back window motor but also took care of the recalls. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com