Reviews
Dave Laughlin does an amazing job in regard to customer
Dave Laughlin does an amazing job in regard to customer service. It’s an absolute pleasure to have him as my service advisor. Melissa Akers
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Melissa! I'm so delighted to hear about your positive experience with Dave at Folsom Lake Ford. Customer service is our top priority, and I'm glad to know Dave made such an impression. We look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Gayle is the best!
Gayle is the best!!!she was so kind and helpful . I will always use Gayle!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! I am happy to hear that Gayle provided you with kind and helpful service at Folsom Lake Ford. We appreciate your trust and look forward to assisting you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
James Willis took care of my every need and new and
James Willis took care of my every need and new and understood my needs and foresaw my future needs in relation to my vehicle and my time and was so courteous and thoughtful throughout the visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that James provided you with such attentive service and was able to anticipate your needs. At Folsom Lake Ford, we pride ourselves on ensuring our customers feel valued and understood. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Always a pleasure working with everyone at Folsom Lake
Always a pleasure working with everyone at Folsom Lake Ford. They always go above and beyond with their service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that our team has consistently provided you with excellent service. Your satisfaction is our priority, and we look forward to assisting you again at Folsom Lake Ford in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great service, fast and friendly, excellent customer
Great service, fast and friendly, excellent customer service, service was done in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Garry! I at Folsom Lake Ford am thrilled to hear that you experienced great service and found our team to be fast and friendly. Your kind words about our customer service and timely service are much appreciated. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
The service was good.
The service was good. Got it back the next day and had to replace an axle under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Rick! I'm glad to hear that the service at Folsom Lake Ford met your expectations and that we were able to handle the warranty replacement quickly. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your support and look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Staff is always friendly and helpful, Dan always calls to
Staff is always friendly and helpful, Dan always calls to let me know what needs to be done if it's outside the scope of work we expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, David, for your kind words and for choosing Folsom Lake Ford! I'm delightful to hear that our staff, especially Dan, provided you with friendly and helpful service. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Anthony was helpful with our purchase!
Anthony was helpful with our purchase! This is our 2nd vehicle with Folsom Lake Ford, any future purchases we will always check it out with you all first.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Krystal, thank you for your wonderful review! I'm thrilled to hear that Anthony was helpful during your purchase and that you chose Folsom Lake Ford for your second vehicle. We truly appreciate your loyalty and look forward to assisting you with any future purchases. Don't hesitate to reach out anytime! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Great experience.
Great experience. Awesome communication from Lacey. I felt well taken care of throughout the entire time my new truck was there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! It's wonderful to hear that you had a great experience at Folsom Lake Ford and that Lacey provided you with awesome communication. Your satisfaction is our priority, and I'm glad you felt well taken care of. We look forward to assisting you again in the future! Enjoy your new truck! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com
Easy to schedule service.
Easy to schedule service. The service manager was courteous and efficient to get my vehicle serviced and me back on the road for a quick and pleasant experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I am pleased to hear that your service experience at Folsom Lake Ford was easy and efficient. Our team always strives to provide a quick and pleasant experience for our customers. We look forward to assisting you again in the future. Safe travels! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com