Reviews
They worked very hard to get the car that I wanted.
They worked very hard to get the car that I wanted. It made for a great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Niello Audi. We look forward to having you as one of our valued customers for many more years to come! Aaron Thetford General Manager athetford@niello.com
Service is always quick, friendly, and professional.
Service is always quick, friendly, and professional. Thank you as always for a great job done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nicole, Thanks for sharing your thoughts about your service experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Two words to describe this dealership and their
Two words to describe this dealership and their employees; responsive and excellent. I would highly recommend this dealership to future customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Aaron Thetford General Manager athetford@niello.com
I sincerely appreciate the support I have received in the purchase of this vehicle. Everyone I encountered worked hard to make this a possibility for me. This vehicle is the one I have wanted for such a long time and everyone that was involved (from sales to finance) did legal gymnastics to make this a reality. Thank you so much!
I sincerely appreciate the support I have received in the purchase of this vehicle. Everyone I encountered worked hard to make this a possibility for me. This vehicle is the one I have wanted for such a long time and everyone that was involved (from sales to finance) did legal gymnastics to make this a reality. Thank you so much!
We bought our 1st Audi, Audi 4000 in December 1979.
We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jere! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Aaron Thetford General Manager athetford@niello.com
I have always experienced friendly, professional service
I have always experienced friendly, professional service at this dealership. I appreciate that loaner cars are an available option.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service as usual.
Great customer service as usual. Thank you. I'll recommend a friend or anyone to use your services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Dain has been my service person since my first Audi years
Dain has been my service person since my first Audi years ago. He has made every Audi visit comfortable and taken great care of both my Audi Allroad and A3 services. The cars look great when finished now that Niello is again washing cars after service. This last service was excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Dain had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
I never worry when I take my car in for anything.
I never worry when I take my car in for anything. My service advisor is very well informed and very clear in communication which helps me a lot. Thanks Niello Audi.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Mary, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Audi to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Staff is friendly, respectful, they did work as
Staff is friendly, respectful, they did work as requested. No pressure for additional suggested work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Audi. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206
Great customer service!
Great customer service! Explained concerns and identified paw prints on the engine. Helpful identifying potential problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206