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Mitchell Volvo Cars of Simsbury

(218 reviews)

Reviews

(218 reviews)

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Sammi at Mitchell Volvo has personally changed a brake

Sammi at Mitchell Volvo has personally changed a brake light at no charge when I stopped in previously. The service dept is top notch and I highly recommend buying and servicing a vehicle there. It always has been a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Shane, thank you for sharing your positive experience with Sammi and our service team at Mitchell Volvo! We're delighted to hear that you've consistently had pleasant visits. We appreciate your recommendation!

We Always service our Volvo’s at Mitchell.

We Always service our Volvo’s at Mitchell. Our service advisor Aoise is outstanding and right on top of the process and always provides exceptional customer service. This dealership really appreciates their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Robert, thank you for your continued trust in Mitchell Volvo! We're delighted to hear that Aoise consistently provides exceptional service and makes your visits worthwhile. We truly value our customers and appreciate the kind words! Safe travels!

Albert from Mitchell Volvo was an outstanding saleman

Albert from Mitchell Volvo was an outstanding saleman with a calm, pleasant manner who enabled us to understand the benefits of purchasing a 2025 XC40. All questions were clearly answered and we never felt rushed into anything! He spent quality time with us and we are now the satisfied owners of this luxury model. Thank you Albert!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ellen, it's fantastic to hear that Albert provided a positive buying experience at Mitchell Volvo! We're delighted you're enjoying your new 2025 Volvo XC40. Thank you for choosing us and sharing your feedback!

We were very pleased with our recent car buying

We were very pleased with our recent car buying experience at Mitchell Volvo. Alex was very helpful and assisted us in ordering a new car just how we wanted it. He communicated well regarding its delivery and their team worked well together on new car day. We are grateful and loving our new Volvo!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Taylor, it's fantastic to hear that Alex and the Mitchell Volvo team made your car buying experience so positive. We're delighted you're enjoying your new Volvo! Thank you for choosing us!

I’m a longtime Mitchell Volvo and Dodge customer, and

I’m a longtime Mitchell Volvo and Dodge customer, and they are always great…Sam in particular is wonderfully helpful, friendly and knowledgeable. They’ll have us as customers for a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi J F! We're delighted to hear that Sam and the Mitchell Volvo team have consistently provided you with excellent service. Thank you for your loyalty, and we look forward to serving you for many more years!

Excellent experience; job was well done and the waiting

Excellent experience; job was well done and the waiting room is wonderful Will come again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robert, We’re thrilled you had a great experience! Thanks for the five stars! - Mitchell Volvo

No issues.

No issues. Service staff was great, service was completed & ready at stated time. Great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're delighted we could deliver an excellent experience! - Mitchell Volvo Team

Great quick service.

Great quick service. Service Manager always goes beyond to make sure all issues resolved in visit so wouldn't need to return with same issue

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Marek! We're delighted to hear that our service manager at Mitchell Volvo ensured a thorough and efficient visit for you. Thank you for sharing your experience!

I would never bring my car anywhere else for service.

I would never bring my car anywhere else for service. Fantastic technicians and front desk service team! Huge shout out to Sammi Savage who worked with me on the service my car was to receive and cost. She is extremely knowledgeable, has strong customer service skills and the friendliest person to interact with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Carol! Thank you for the glowing review! We're delighted to hear that Sammi and our Mitchell Volvo team provided such excellent service. We appreciate your loyalty and look forward to serving you again in the future!

Very pleasant buying experience.

Very pleasant buying experience. Was offered the add ons but not pushed. Both salesman and credit manager who finalized the Sale (we did not finance) were friendly and low pressure. Salesman was patient during test drive and helpful at pickup explaining the features of the car with an offer to reach out to him anytime if I had questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us at Mitchell Volvo! We're delighted to hear that our team provided a friendly and low-pressure environment during your purchase. Enjoy the new car, and feel free to reach out if you have any questions in the future!