Reviews
I love the service department.
I love the service department. They are honest and thorough. The service manager, Phil, is very customer-oriented and wants you to be fully confident in the work performed on your vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The appointment for service was easy to make.
The appointment for service was easy to make. The service reps are great. All employees are professional and personable. I was informed of service recommendations for my vehicle. Suggestions - no pressure to do anything extra.I think the video provided during the service period is a great feature. Ed Riley was the service tech that serviced my vehicle. The service advisor’s name is Manh Pham. Great experience keep it up!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service!
Excellent service! Phil had my car inspected quickly while I waited. He checked in to make sure all was well with the car and I was on my way. Awesome dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Courteous service adviser.
Courteous service adviser. Responsive, straightforward answers to questions. The video run-through of service issues is a great tool and idea. Car looked great after full detail. Would recommend dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You tell me, I spent 1300 on brakes and rotates for 2015
You tell me, I spent 1300 on brakes and rotates for 2015 Lexus ... took complete advantage ...............
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’ve been going to Bernardi Toyota for years!
I’ve been going to Bernardi Toyota for years! Never disappoints! Efficient, good customer relations and I trust my service advisor!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
If I wasn’t there for 2 hours it would have been 5 star.
If I wasn’t there for 2 hours it would have been 5 star. Everyone there pleasant and courteous. Greeted promptly. Came to get me right when car was done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great service from beginning to end.
Great service from beginning to end. The service person was especially sharp and thoughtful about everything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Good service thorough information provided by Manh in
Good service thorough information provided by Manh in regards to additional service need to the vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience from scheduling, checking in, providing
Great experience from scheduling, checking in, providing updates along the way, and checkout. Waiting area was not crowded and allowed me to work while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
