Herb Chambers Ford of Braintree

My husband and I recently purchased a 2011 Ford Edge SEL from this dealer. The sales person we dealt with, Paul Hernandez, was incredibly professional, curteous and didn't try to use salesman strategies with us when showing the car. We appreciated his down-to-earth, honest approach. Mohamed, the General Sales Manager, was great to work with as well and worked hard to get us the car we wanted at the price we wanted. The financial representative we worked with, Rich, was also very curteous and honest and never tried to push on us products we didn't want. Overall we had an incredibly positive experience and I've already reccommended this dealership to two of my co-workers.

Bought my ford Escort 4 months ago and it started to make a litle break noise. I took it to the Dealership and recived my 1st oil with compliments and no charge. That was my 1st surprize. My husband said I was wasting my time asking about breaks as he was convinced that they wernt covered. But the salesman and the service advisor brought it to the attention of the General manager and I found out why he is the man in charge. Their was no double talk or excuses he stood behind the car witch is the reason I went to Herb Chambers in the first place they do bisiness the right way. Hard to find today a fair price from a no pressure nice person and great service from a dealership that cares from top to bottom. Thank You Cindy Burns

First let me state that I am a supervisor of customer service for the biggest off price retailer in the US so I know when I am getting fantastic service. Mohamed made promises and kept everyone one of them. Mohamed went out of his way to make sure I was completely satisfied and went above and beyond to provide outstanding service. I will be back to this dealership in 4-5 years when I trade in my car and purchase another one because of his service. This is what customer service is all about satisfying the customer and building your business on repeat and referral business.

Went to this dealer in response to an internet search for a used Buick. I initially spoke with Christine McNeil and this morning Lisa Chamberlain who handle internet sales, to confirm the car was still available. Drove from Wakefield to Braintree this hot afternoon, only to be told the car was sold several days ago! I have a wasted afternoon and a quarter of a tank less of gas to show for today. Not nice. Spoke with the dealership manager who just shrudded his shoulders and could only say 'sorry'. Was ashed if I wanted g good deal on a 2011 Taurus. These sheneganigans went out in the 1960's, didn't they?

This was a very bad experience! In an effort to reduce the unpleasantness of negotiating the price of a new car and the stress that goes with it my wife and I first decided on the vehicle we wanted...a 2011 Ford Escape. We then went online and shopped dealerships for the vehicle with the options we wanted and in our price range. We settled on a vehicle we found in the H.C. Ford/Braintree inventory and contacted them through their website about getting a price. After a few days of negotiating by email, we arrived at a price we thought was a good one. Their internet sales person, Lisa Chamberlain asked when we would come to the dealership and we made an appointment with her to see the car and purchase it. When we arrived, we were told that Lisa was not available and a salesman named Will Smith came over to help us. I told Will the history and gave him a copy of the last email exchanged with Lisa that also had the vehicle's stock number and the price agreed to (that was the last I saw of this email). Will, looked at it quickly and immediately told us that he didn't know if the car was there. It could be at their Westborough location or might have been sold yesterday. I asked him; "are you telling us that this car is not available?" and he said no, I'm not telling you that but let me check out inventory. He left and came back later with another car with a sticker price of $4K more than the one we had initially decided on. We told him that wasn't the car but he said well let's just see if you like it first, you may not like an Escape. So we took a test drive and after he asked us if we liked the car? We said yes but not this one. He asked why and we went through the explanation all over again. He then went to retrieve another Escape from the lot, more money and nothing close to what we wanted. Asking again about the car we had pre-selected, Will said that it might be in the Westborough lot and if we had made an appointment he would have made sure it was in Braintree when we arrived. Again we went through the history of making an appointment with Lisa. He was getting frustrated now and asked us what we didn't like about the cars he showed us, we told him, the price. He then went and retrieved another car from stock, a stripped down, basic Escape with a 5 speed manual transmission. At this point We had been at the dealership for over two hours and our granddaughter who was with us had Lacrosse practice in less than 1 1/2 hours and we needed a car since our other one had died a few days before. I always liked a manual transmission and the MSRP was $4K less than the original car, but we needed a car and didn't want to start this process all over again with another dealer, so we negotiated for this car. Will evidently didn't want to sell this car because of the low price so we could not get anything off it except the Ford $2K rebate that everyone receives. We weren't wild about the deal presented to us but we wanted to end this agony and frustration. After waiting around for nearly an hour we final met with the Finance Manager who proceeded to try to pressure us into buying a host of extras from extended warranty to gap insurance and adding their inflated costs to our monthly payment. More stress and discomfort and finally we were set free without a car (had to come back the next day to get it) and late for our granddaughter’s practice. Four plus hours of frustration and stress, just what we had hoped to eliminate! I have since contacted the General Manager of Herb Chambers Ford/Braintree, Scott Lewis, and after initially promising to straighten this out, he took the stance that no one promised any specific car nor did we have an appointment with a sales person to buy that specific vehicle. He even told me that the car was not in his inventory and gave me a different stock number. I then sent him a copy of the email with the appointment set, vehicle stock number and price and then went to their online inventory and emailed him a copy of the vehicle description right from their website showing him that they still had the car a week after I had gone to purchase it. Mr. Lewis has ceased communicating with me and the last email to him I sent a copy to Jim Xaros/VP of Herb Chamber Companies and to Herb Chambers himself. No response from either of them and I must say I'm not surprised. To me this is a classic “bait and switch” scenario and I caution everyone about doing business with this dealership.

Promised Tony I'd be there in 20 minutes to test drive the one Fiesta in their inventory. You've probably guessed how this ends. There was no car but, of course, I was offered a more expensive car to look at. Tony stated out of sight - never met the guy. 45 minutes there then 45 mins back to work!

Ifound that all of my questions and concerns were given honest answers. Walter was thorough and considerate while I waited for my new car to get ready for my ride back to connecticut. The performance of the Ford Fusion Hybrid is like driving a regular car, it is so quiet at times you wonder if it is running. The Sync technology is beyond what I expected for the system gives me an unbelieveable amount of information. It can speak to me and I can speak back to get the information I want. The touch screen technology is super and I am very happy with the car overall. My gas mileage is still at 3/4 tank after over 200 miles

I had an excellent experience at the dealership and with the sales person felix osagie. he was careful and patient to explain the features of the car l purchased to me.He was kind , answered all my questions and returned my calls to him. l look forward to recommending him to friends and family.

I WENT AND BOUGHT A CAR AT THIS DEALERSHIP LAST MONTH AND I HAD A GREAT TIME DOING IT, BECAUSE I MET WITH A GREAT SALES PERSON BY THE NAME FELIX OSAGIE WHO HELPED ME OUT IN SELECTING THE RIGHT CAR FOR ME, HE DID AN EXCELLENT JOB AND MADE ME FEEL COMFORTABLE THROGHOUT THE PROCESS AND I LOVE THE CAR SO MUCH.

We shopped a few local Ford Dealers looking for a new Ford Explorer. We also shopped a Honda Pilot, Chevy Tahoe, and Toyota 4Runner. We were trading in a 2007 Ford Edge, which was critical that we received a fair price to pursue a deal. From the moment we walked into HerbChambers and met Shatoya Gay and Mohamed Metwally, we were dealt with professionally and more importantly, without pressure. Shatoya and Mohamed did not make us go through an endless back and forth. They met a competitive pricing request and gave a fair value on our trade before the end of our first visit (although no papers were signed). They ordered the vehicle and it took almost two months for the vehicle to arrive. At every stage that we spoke with them, they provided us as much information as they had available, and also addressed any insecurities we had about the deal we agreed upon being honored. When the new vehicle arrived, there were no surprises. The deal we agreed upon verbally was honored and the financing was straightforward. Although I don't feel it is appropriate to discuss the financial terms of our deal, I can say confidently that we came away with 1) the highest price on our trade-in of more than 6 dealers visited, 2) the lowest price on the Ford of 3 Ford Dealers in the area (and competitive to the pricing we were quoted by a private pricing service), and 3) equally competitive financing to the lowest rate we could find in our area. Shatoya was also very knowledgable in the final walk-through of the car. This is the second vehicle I have recently bought from Herb Chambers (the other being an Infiniti), after purchasing/leasing about 6 vehicles from Quirk in the past 12 years. I have had nothing but bad experiences with Quirk my last two car purchasing trips- and Quirk could care less about repeat business. I cannot say the same about Herb Chambers- they are looking out for long term repeat relationships with their customers. Their staff, namely Shatoya and Mohamed, are two of the most professional and friendly individuals I have ever had the pleasure of buying a car from, and rest assured, they have earned my future visits.